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In this case study we demonstrate how to redesign workflow and optimise the resources within the agency to meet requirements. This 4-step process resulted in a realignment of workflow and the development of cross-functional teams for efficiency of output.
A complete end-to-end customer journey process was implemented ensuring a smooth transition from the sales function to the project management function.
Employees now have a clear process for their workflow along with clarity in the responsibilities of the leadership team.
If you want to grow your agency and reduce staff turnover, this is your slideshow.