1. MICHAEL NDUBUISI NDUAGUBA, PMP
+1.512.524.7596 | ndubuisi@hotmail.com | 11709 Dunblane Way, Austin, TX 78754 | Will travel, relocate or work remotely
Cover Letter
Hi There,
Thank you for reviewing my application!
I seek to understand customers’ unarticulated needs and to help tell their stories. I engage
customers, solicit their feedback and thoughtful insights, working together to brainstorm,
enhance ideas or to aid the pivoting process. I listen, uncover pain points, build trusting
relationships and work to win the right to become the client’s ear and voice.
I solve customers’ problems by doing a few things well:
1. Acknowledging customers as every business’s core assets
2. Customer discovery and earning the right to grow by improving customers’ lives.
3. Developing consistent listening paths to understanding customers’ needs
4. Rallying leadership around a unified vision for enriching the Customer Experience
5. Creating win-win opportunities for all stakeholders
I would like to talk with you and explore how I may be of assistance to you in the areas of
Customer Engagement, Relationship and Experience Management.
Thank you,
Ndu

2. MICHAEL NDUBUISI NDUAGUBA, PMP
+1.512.524.7596 | ndubuisi@hotmail.com | 11709 Dunblane Way, Austin, TX 78754 | Will travel, relocate or work remotely
Customer Experience and Engagement Manager
(Product Management | Relationship Management | Project Management)
I have over ten years’ experience delivering customer solutions and projects with technical
teams distributed in Venezuela, Brazil, Sri Lanka and India. From 2011 and 2013, I helped
Integritas achieve 4X growth in 18 months by improving project management, customer
engagement and revenue. We generated referrals and projects from existing customers – we
improved our customers’ experience and engaged them more proactively.
I can be counted on to assist with customer engagement, creating win-win partnerships,
increasing customer adoption, ensuring customer retention and acting as strategic advisor to
stakeholders. I listen, empathize, plan, strategize and advocate on behalf of the customer.
Professional Experience
Autliers, Austin, TX, Consulting Partner, 2007 – Present
 Present: Developing product development and marketing roadmap for luvyareader.com.
 2007 - 2016: Designed and implemented # 1 SEO/social media strategy for Austin small
business. Saved $50K+ in annual advertising, ran effective A/B tests in YR1 and YR2.
 2007 - 2010: Targeted ads increased sales - under $75K YR 1 to over $250K in YR 2.
Sustained growth over 10% each year through blogs, feedback, exceeding expectations.
LeapToSuccess, Austin, TX, Volunteer Project Manager, 2014 - Present
 Led team raising funds for water-well drilling projects in Senegal and West Africa.
 Analyzed requirements to develop Kickstarter/GoFundMe stories and marketing collateral.
RenewData Corporation, Austin, TX, Operations Analyst (Contractor), 2014 - 2014
 Reduced redundancies up to 10%, saved 24+ hours in extraction per work order.
 Identified faster, more efficient tools to extract and process data from media and emails.
 Authored and distributed best practices documents,manuals and tutorials via SharePoint.
Integritas Solutions, Austin, TX, Product Manager/Account Manager, 2011 - 2013
 Quadrupled revenue from $1M to over $4M annually within 18 months, working in several
projects for companies such as Pearson, J.B. Hunt, AT&T, MindTouch, Mass Relevance
 Won annual procurement worth over $5M. Managed product backlogs, team meetings.
Dell Corporation, Sales & Procurement, Austin, TX, Sales Analyst (Contractor), 2009 - 2010
 Managed proposal development and bidding for the US Air Force $50B NetCents II.
 Procured and managed channel partnerships, responses from Oracle, Microsoft and IBM.
 Researched, documented and managed submissions from potential RFP, RFO vendors.
Sonus Networks, Chelmsford, MA, Product Manager, 2006 - 2007
 Co-led spinoff, designed & built IPTV products for telecom/AT&T and Verizon.
 Saved company $1M+ annually by introducing equipment sharing system.
Education, Training and Tools
WesternGovernors University, MBA, TechnologyManagement. Degree expected, December 2017.
University of Massachusetts, Amherst, MA, B.Sc., Computer Systems Engineering, 2004.
MITx, edX & Google Academy, courses in Customer Development, Analytics, 2016.
Wharton Online/Coursera, Entrepreneurship Specialization: Turn Your Idea into a Funded Business.
Project Management Institute (PMI), PMP Certified, Current Since 2008.
Agile Austin University, Core Concepts of Agile, Scrum, Lean, Kanban & Project Leadership, 2014.
Tools: Microsoft Project, Visio, Rally, JIRA, BaseCamp; Scrum, Kanban. ERP, CRM and SaaS.

3. MICHAEL NDUBUISI NDUAGUBA, PMP
+1.512.524.7596 | ndubuisi@hotmail.com | 11709 Dunblane Way, Austin, TX 78754 | Will travel, relocate or work remotely
Thank You!
In my almost 15years experience engaging customers, I have listened to, assisted and
exceeded customer expectations in different ways. Because I have worked mostly for
technology companies and within product, project and relationship management roles, I have
arranged some of my skillset around these job roles for brevity sake.
My experiences and interest are broader than these, and I hope that these can start the
conversation and inquiry on what I could learn and do to support your mission on customer
discovery, development and engagement.
Every business has two types of customers: internal customers (employees) and external
customers (clients). While my engagement work focuses on external customers rather than on
employees, I am convinced that HR and talent acquisition teams have as much to learn from
marketing, sales and advertising as those teams have to learn from HR.
It all starts with LISTENING and being willing to hear what the CUSTOMER has to say.