The Human Face of Data: People Science

1. The Human Face of
Data: People Science
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3. Today’s Presenters
Mark Boutilier | Net@Work
Senior Solutions Engineer
• Over 30 years developing and implementing HR and Payroll solutions
• HR Practitioner for over 10 years
• Sage Certified trainer and consultant
Sarah Andresen| Sage People
Head of People Science
• Broad background in product management, research, and economics.
• Led benchmarking R&D of online data-based tools at Bersin by Deloitte.
• Held several roles in quantitative research, tools, and membership products.
• Focused on enabling People Science for all customers by removing complexity and knowledge barriers.

4. 200+ Business
Technology Architects
and Consultants
IT Road
Mapping
& Strategic Planning
Business
Process Review
Ecosystem
BI, Analytics
& Reporting
Cloud & IT
Managed Services
ERP/
Accounting
Web Development
& e-Commerce
Sister Company
Payment
Processing
SWYPE
Sister Company
CRM &
Marketing
Automation
HRMS/
Employer Solutions
Document
Management
Nonprofit
Solutions
Managed Print
Services
Sister Company

5. The Human Face of
Data: People Science
Sarah Andresen
July 2017

6. Becoming A
People Company

7. A global skills crisis,
employee productivity,
and workforce visibility
are top challenges for
growing companies
40% of employers
globally are having
difficulty filling
positions
Only 29% of
employees are
fully engaged
globally
Labor
productivity
growth stagnated
Employers
report the
highest talent
shortage in 10
years

8. Transformation of technology and people
Mainframe
1960s
On Premises
1980s
Cloud / Mobile
Today
New
Technology
Model
New
Business
Model
New
People
Model
Personnel HR People

9. From Personnel to HR to People
HR operations Automation & augmented intelligence
Gut feel & spreadsheets People science
Manual recruitment People marketing / candidate experience
Employee satisfaction Designing great workforce experiences
Occasional HR systems On demand use by everyone
Annual appraisals Continuous conversations
Company training Autonomous and social learning
HR Executive Chief People Officer
Transformational cultural change across the business

10. What is a People Company?
People are its
most valuable
asset
Company
success is
dependent on
people success
HR & people
processes being
redesigned
People are more
productive
Can more easily
attract & retain
workers
People decisions
are data informed

11. People Companies Driving Growth
Gazelle
vs.
non-gazelle
Becoming A People Company, Sage People, May 2017. N=505

12. What is People
Science?

13. The extraction of actionable
knowledge directly from
data through a process of
discovery, or hypothesis
formulation and hypothesis
testing.3
Domain
Expertise
Math &
Statistics
Data
Visualization
Computer
Science
Using automated methods to
analyse massive amounts of data
and to extract knowledge from
them, understanding how it fits
into the larger picture. Context is a
necessity for any attempt to know
more by examining data.2
Data
Science
1. International Data Corporation
2. datascience.nyu.edu/what-is-data-science/
3. NIST Big Data Interoperability, US Department of Commerce, http://dx.doi.org/10.6028/NIST.SP.1500-1
4. 25 Best Jobs in America
5. Working with Big Data, U.S Bureau of Labor Statistics
$187 Billion
Big data & analytics market size in 20191
90%
Data created in last 2 years3
#1
Best Job in America 20164
Data Science: Defined

14. Tools
 Data, statistics, and computer sciences
 Cognitive, behavioural, and economic theories
 Systems & technologies
Data
 People & performance
 Relationships & interactions
 Employee experience
Context
 Business goals & strategy
 Business environment
 External environment
The extraction of actionable knowledge directly from people data through a process of hypothesis
formulation and hypothesis testing within the context of achieving an organization’s business goals and
strategy.
People Science: Defined

15. Don’t Miss the Boat
1.PwC’s 20th CEO Survey.
2.Deloitte University Press, Global Human Capital Trends 2016.
3.Fairsail Kickoff, 2017
“My job as Chief People Officer- have a sustainable and
predictable supply of talent that can help the business
execute against its business strategy. The the only way for
me to do that is to have clear insight, analytics, and data.3
Marilyn Miller, Chief People Officer, Alfresco
77%
of executives
rate people
analytics as a
key priority2
51%
of companies
are correlating
business impact
to HR programs2
80%
of tech CEOs are
concerned with
key skills
availability1

16. People Science Journey
People Data
Single version of the
truth
People Reporting
The forest emerges
from the trees
People Analysis
Problems identified
trends emerge
People Insights
Hypotheses tested
solutions identified
People Science
Solutions prevent
problems
Disparate Datum
Gut feel and
spreadsheets

17. Intentions Meet Reality
People decisions should
be based on data &
analytics
83%
People decisions are
based on data &
analytics
37%
Struggle to gain strategic
insight from people data92%
Becoming A People Company, Sage People, May 2017. N=505

18. Cultural
Resistance
Scepticism, change
resistance, & prioritization
Inaccurate, inconsistent,
incomplete, & isolated 51%
44%
Delays & Detours
46%
Outdated, inaccessible,
inadequate, &
unintuitive
System
Shortcomings
Data
Shortcomings
Becoming A People Company, Sage People, May 2017. N=505

19. Do you know your…?
Flight risk
Skills gap
Succession
Attrition rate
High potentials
Vacancies fill rate
Headcount
100%75%50%0% 25%
72%
47%
50%
38%
35%
33%
30%
Becoming A People Company, Sage People, May 2017. N=505

20. The Data
Foundation

21. People Science Journey
People Data
Single version of the
truth
People Science
Solutions prevent
problems
Disparate Datum
Gut feel and
spreadsheets

22. The Data Foundation
People Data
Single version of the
truth
Disparate Datum
Gut feel and
spreadsheets

23. Credibility
Laying The Data Foundation
People Data
Single version of
the truth
RealtimeIntegrated
UsableAccessible
RelevantReliable
06 01
02
0304
05

24. Prioritize
improvements &
secure cross
functional support
02
01
03 Engage senior
leaders and
stakeholders
Assess the current
state of your data
foundation

25. Data in Context

26. People Science Journey
People Data
Single version of the
truth
People Reporting
The forest emerges
from the trees
People Analysis
Problems identified
trends emerge
People Insights
Hypotheses tested
solutions identified
People Science
Solutions prevent
problems
Disparate Datum
Gut feel and
spreadsheets

27. Is 25% voluntary
turnover high?
What should my
target be?
What metrics
should I track?
What are my
KPIs?
How do I
measure and
predict quality
of hire?
How many
successors should
I have and for
which roles?
What is flight
risk? How do I
predict it?

28. Business Strategy to People Science
People Strategy
How do we get the right people with the
right skills in place at the right time?
Business
Current State
Business Strategy
How do we get there?
People Current State
Who do we have today, what are
their skills, and where are they?
Business
Vision & Goals
People Vision & Goals
Who do we need, with what
skills, when, and where?
People Science
context
data
hypotheses
actionable
knowledge
data

29. .
.
The People Scientific Method
Make
observations
Explore why
Formulate
hypotheses
Model
relationships
Experiment &
analyze data
Prescriptive
results
Refine/reject
hypotheses
Reports, dashboards, and metrics quantify
the current state, identify opportunities and
quantify gaps
Incorporate internal and
external context, review
research
Root cause underlying
issues, identify untested
assumptions
Research methodology and statistical models
specify expected relationships, test hypotheses
People science identifies
actionable knowledge
People strategy incorporates
new people insights

30. Complex people & critical
talent challenges
People data, trends, &
current state
01 Monitor
Performance, efficiency,
& effectiveness
02 Optimize 03 Solve
Future challenges & risks
prepare for tomorrow
04 Predict
Reports, dashboards &
KPIs
Data science & analytics Root cause, model &
experiment
Strategic workforce
planning & predictive
analytics

31. People Science Journey
People Data
Single version of the
truth
People Reporting
The forest emerges
from the trees
People Analysis
Problems identified
trends emerge
People Insights
Hypotheses tested
solutions identified
People Science
Solutions prevent
problems
Disparate Datum
Gut feel and
spreadsheets

32. People
Strategy
People Science is not
an end state but an
ongoing journey
People science
delivers actionable
knowledge
monitor, optimize,
solve & predict
The journey starts
with having
accurate &
accessible people
data
A single source of
the truth
the data foundation
Being a people
company, enabled
with people
science, drives
growth

33. www.fairsail.com/sage-people/know-your-people/profiler/
Ready to become a People Company?
Discover your profile

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35. Thank You For Attending!
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Connect with
Mark Boutilier | Net@Work
Senior Solutions Engineer
(P) 800-719-3307 Ext 4805
mboutilier@netatwork.com