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Cisco Connect 2018 Malaysia - Emerging technologies are game-changers for technology services
1.
2.
© 2017 Cisco
and/or its affiliates. All rights reserved. Emerging Technologies are Game-Changers for Technology Services Cecil Lee Advanced Services Delivery Manager for Singapore and Malaysia
3.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU The Race to Digitize is on of the Fortune 1,000 expect to undertake a digital project by 2017** 95% of businesses will become fully digital by 2020* 75% incumbents by industry will be displaced by digital disruption over the next 5 years** ~4/10 *Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’ **Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector
4.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU There’s Never Been a Better Time of these digitization efforts will be successful* Only 30% of companies have a plan to prepare for digital business transformation** Only 25% companies do not succeed: failure to innovate* #1 Reason *Source: Gartner: Top 10 Strategic Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change’ **Source: Digital Disruption: Displacing Incumbents, Reshaping Markets, Digital Vortex, Where to Begin Your Digital Journey to Digital Value in the Private Sector
5.
© 2017 Cisco
and/or its affiliates. All rights reserved. Future State 1. Define Future State 4 simple steps for Any Digital Transformation 2. Build a solid foundation 3. Provide a Secure Bridge 4. Assure Future State Current State Future State
6.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU Step 1: Define Future State Increase pace of innovation Digital business roadmap Fit for purpose design • Think digital as the key strategy to simplify processes, improve customer experience and transform your business • Reinvent the network, secure & intelligent: • Open & SW delivered • Driven by intent • Informed by Context • Embrace multi-cloud world • Focus on the power of your data • Consider the organizational and people vision as part of the holistic transformation • . Technology, people, and processes
7.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU Cover the Uncovered Security and Compliance Reduce cost and complexity Optimized Support Model Step 2: Build a Solid Foundation • Full inspection of your install base assets, enterprise architecture health checks and financial assessment • Simplify network operations, optimize the running the business resources and budget. • Strengthen the foundation of your infrastructure including security • Free funds and resources to enable digital innovation
8.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU De-risk and accelerate migration Personalized services, proven methodology Accelerate business agility Reduce security, downtime and LDoS risks Step 3: Provide a Secure Bridge • Design the integration of new technologies and migration from legacy • Lifecycle planning to de-risks the roll-out (downtime, security, change process) • Include all Solution Ecosystem • Extend support so maintenance window ends when it’s supposed to • Insert automation for Everything from Cloud to End-points (complexity scaling to not humanly possible)
9.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU Step 4: Assure Future State • Leverage a predictive environment for highest business continuity, uptime and faster issue resolution – Fix issues before they happen • Invest in User & Technical SW Adoption to get the value from your software, solutions and the network • Turn data into predictive insights from AI and machine learning capabilities • Benefit Digital Network Architecture: agile, constantly adapting, constantly learning & constantly protecting. Greater technology adoption Actionable analytics and KPIs Fill in the talent gaps Customer benchmarking
10.
© 2017 Cisco
and/or its affiliates. All rights reserved. Challenge Business Outcomes Our Solution Business Critical Services A large telco and media company in APJ offers 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high-speed home broadband, DTH, enterprise services including national & international long distance services to carriers. • Customer was under OpEx pressure, hence unable to adequately staff to implement Cisco best practices & recommendations • Lack of scale & speed in compliance, software lifecycle management, and configuration management • Insufficient proactive problem management due to lack of network visibility • Cisco leveraged consultative approach (BAW) for discovery of current state challenges • Production PoC for Cisco CMCS & Critical Insights capabilities • Positioned CMCS for Cisco CEN Network • Positioned Critical Insights for Cisco MPLS Network • Customer agreed on leveraging Cisco’s automation & analytics capability to drive their OpEx reduction • Deployment of Business Critical Services • Remediation • Critical Insights • More about Business Critical Services
11.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU The challenging situation ahead 69% of digital leaders: lack the right people, knowledge and technology to transform. Source: IDC 1.5M unfilled positions in global cybersecurity workforce by 2020 Source: Frost & Sullivan
12.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU Get on the right path Advice from strategic consulting through to low-level design and validation. Migrate, deploy and integrate Expertise, tools and processes to de-risk and accelerate transitions. Everyday improvements Daily maintenance and monitoring of infrastructure health to keep everything running smoothly. How can Cisco Services help From start to finish, across all our architectures Advisory Implementation Optimization Fix problems — or avoid them Premium-quality technical support for all aspects of hardware and software — increasingly proactive. Technical Get new skills Virtual and hands-on technical training in all our disciplines. Training Leave it to us Proactive monitoring and management. In other words, out-tasking. Managed
13.
© 2017 Cisco
and/or its affiliates. All rights reserved. Future State 1. Define Future State DNA Advisor Digital Business Roadmap Fit for purpose design 4 simple steps for Any Digital Transformation 2. Build a solid foundation IB Health Checks Cover the uncovered for security & compliance Reduce complexity by consolidating contracts Optimize current Support Model 3. Provide a Secure Bridge Support LDOS devices during migration Plan, Design, Implement De-risk & accelerate build with Migration Support Services 4. Assure Future State High Value Services DNA Advantage SW Perpetual & Subscription Support Solution Support Software Technical Adoption & Onboarding Business Critical Services On-going Optimization & Lifecycle Management Improve ROI through Managed Services Automated IB Management Current State Future State
14.
© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU In summary, our experience in Digital Transformation shows 66% Improvement in New Business 40% Costs cut by wearables 50% Increase in Sales 140% Increase in Revenue from Smart Cities in 10 years 49% Reduction in Unplanned Downtime Financial Services Manufacturing Healthcare Retail Government Digital is a Necessity not a Strategy
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© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU Cisco Services for Digital Transformation Customer & Cisco consultation Understanding your environment, roadmap and plans, to design a fit-for- purpose approach DNA Advisor Technology consultancy Develop an E2E plan to migrate to your digital transformation solution High Value Services The right post- implementation services that help you get the most value out of your digital solution Business consultancy Leverage Service Model Optimization (SMO) to develop a business plan that meets your needs Operational excellence Ensure business continuity during the migration plan, by mitigating risks – especially regarding legacy equipment.
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© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU • Fast restoration • Better IT usage • Multi-solution & software expertise Business Critical Services High Value Services Problem resolution and network optimization across architectures & solutions • Holistic, proactive optimization • Enhanced security • Fast IT transitions • Automation Faster resolution Peak performance Better Together: High Value Services and Business Critical Services
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© 2017 Cisco
and/or its affiliates. All rights reserved. CISCO CONNECT 2018 . IT’S ALL YOU Digital Transformation may be a voyage into the unknown… With Cisco Services you can plot a steady course for success.
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Thank you
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© 2017 Cisco
and/or its affiliates. All rights reserved. Challenge Business Outcomes Our Solution Data Center Consulting Services A large nature resource company in APJ engages in upstream and downstream petroleum, coal, power, and infrastructure businesses. • With the strategic vision to be the premier industrial org. for digital innovation in the region, with goals to increase business agility, fast turnaround & TTM for its subsidiaries • Direction and strategy for DC is ambiguous • Maturity and readiness level of the team resulted in longer term targets e.g. adoption of right-sized cloud initiative • Longer turnaround time for customer & subsidiaries as work order fulfilment highly dependent on small pool of central IT team, creating bottleneck during peak periods • Diverse team of highly skilled consultants from Application, Infrastructure & Security was put together to: • Understand customer’s business objectives, goals and challenges • Establish current baseline using bottom-up approach as a basis to identify gaps in the architecture • Define business-aligned target architecture and roadmap for the next 3-5 years • Facilitate cloud workshop to reinforce IT team knowledge, understanding & competency • Defined an optimized and secure cloud architecture to empower developers and IT to order/manage resource for apps reducing turnaround time and TTM, allowing more time to focus on what they do best • Fast-track customer’s planned cloud adoption from 3 years to 1 year, by first embarking on a SDDC architecture as fundamental requirement to a cloud initiative
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