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Cisco Connect 2018 Singapore - Do more than keep the lights on
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Do More Than Keep the Lights On
– Direct OpEx to Innovation
Shahrukh Patel
Director, Advanced Services, ASEAN
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
on growing
the business
to transform
the business
of budgets are spent
on running the business
10%20%70%
CIOs turn to IT service providers
74%
54%
“Using IT services is essential
to our business’s success”
“We plan to increase
our use of IT services”
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Mind the gap
69%
of digital leaders:
lack the right
people,
knowledge
and technology
to transform.
Source: IDC
1.5M
unfilled positions
in global
cybersecurity
workforce by
2020
Source: Frost & Sullivan
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Time to think bigger
Expertise Quality Innovation Flexibility Learning
Only by strategically working with outside providers can you get the skills,
experience and results you need — when you need them.
not just individual not just talent not just creativity not just headcount not outsourcing
Collective
Experience and
process maturity
R&D, data and
outside perspective
Scalable
engagements
Training and
skills transfer
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Unbeatable results
Enabling extraordinary business results for over 30 years
11 JD Power Certification for
excellence in customer service
Engineering
access
worldwide
Professionals
certified
Networking
technologies
Networks
installed
>50M
11Years
25K
Unmatched networking leadershipGlobal experience and scale Technology visionary
#1W/ engineers,
architects,
advisors
12K
Expert
certifications
Fortune 100
companies3/4
3M
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Get on the right path
Migrate, deploy and integrate
Everyday improvements
Advisory
Implementation
Optimization
Fix problems — or avoid them
Technical
Get new skills
Training
Leave it to us
Managed
Six Services Capabilities to Remember
From start to finish, across all our architectures
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Business
Critical
Services
Business
Critical
Services
High-
Value
Services
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Introducing
Business
Critical Services
The next generation
of optimization services
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Cisco Business Critical Services
Applies actionable analytics, automation, and technology expertise
to help our customers predict opportunities, preempt risks,
and navigate technology transitions.
Foundation Acceleration Transformation
Analytics Automation Compliance Security
Cross Architecture
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Business Critical Services
Expertise combined with Cisco Intellectual Capital and Methodologies
Trending, anomaly detection,
KPI management, and
preemptive and predictive
recommendations
Near real-time reporting
via online portal
Automated fault management:
detection, collection,
reporting, and notification
Solution Validation automation
and network replication
Automated software
upgrades and large scale
configuration changes
PCI, HIPAA, SOX. ISO, and
other compliance audits
Threat Management:
Incident response, threat
hunting, and vulnerability
assessments
Strategy and Planning:
Segmentation design,
program maturity, and
architecture assessments
Informed decisions Lower complexity Reduced risk Threat protection
AutomationAnalytics SecurityCompliance
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
56% increased
availability using
Wi-Fi analytics
Saved 30,000
man hours by
automating 99.9%
of software
changes
Pilot customers are seeing extraordinary outcomes
z
Automates
PCI compliance
for zero penalties
Entertainment
Company
Service Provider Service Provider Retailer
25% of cases
automatically
submitted saving
1000s of hours
annually
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Introducing
High-value
Services
Building on our
industry-leading
product support to
unlock more value
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Foundational
services
The right outcomes for every environment
With new high-value services
High-value
services
Network
Solution
Software
TS Advantage, SP Advantage,
Cisco Managed Services
Solution Support
Software Support
Enhanced and Premium
Product Foundation support
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
70%
Fewer
outages
• Primary point of contact & solution expertise
• Product support team coordination
• Case management to resolution
• Onboarding for faster ROI
Solution
Support
Technical
Services
Advantage
43%
Faster
resolution
• Personalized support
• Customer benchmarking
• Measurable KPIs
• Actionable analytics
24x7
support
Software
Support
• Prioritized cases
• Direct access to technical experts
• Technical onboarding and adoption
• Designated service management*
• Workflow integration*
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Incident management KPIs
Customer benchmarking
Incident trend analysis
Software consumption
analytics
Onboarding and adoption
Configuration best practices
Workflow integration
Automated monitoring and
incident detection
50M+ networks installed
12K engineers,
architects and advisors
25K certifications
In-depth knowledge of
customer environment
Third-party ecosystem
support
Global service delivery
model and presence
Choice of coverage models
High-value Services
Built on world-class support and IT innovation
Onboarding &
Best Practices
Actionable
Analytics
Scale &
Flexibility
Networking
Expertise
Efficient
operations
Faster
resolution
Increased
uptime
Higher
ROIMaximize uptime Enhance operations Unlock value
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Customers are unlocking more value
80% incident
reduction
20% faster
onboarding of
new customers
70% fewer
outages
Faster issue
resolution &
reduced risk
Software Support
Solution Support
TS Advantage
SP Advantage
Communications Co. SaaS Provider Regional Bank Telecommunications
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
CISCO CONNECT 2018 . IT’S ALL YOU
Embrace the
new reality
Accelerate and leap
with our predictive
services offerings.
Cisco Connect 2018 Singapore - Do more than keep the lights on

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Cisco Connect 2018 Singapore - Do more than keep the lights on

  • 2. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Do More Than Keep the Lights On – Direct OpEx to Innovation Shahrukh Patel Director, Advanced Services, ASEAN
  • 3. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU on growing the business to transform the business of budgets are spent on running the business 10%20%70% CIOs turn to IT service providers 74% 54% “Using IT services is essential to our business’s success” “We plan to increase our use of IT services”
  • 4. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Mind the gap 69% of digital leaders: lack the right people, knowledge and technology to transform. Source: IDC 1.5M unfilled positions in global cybersecurity workforce by 2020 Source: Frost & Sullivan
  • 5. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Time to think bigger Expertise Quality Innovation Flexibility Learning Only by strategically working with outside providers can you get the skills, experience and results you need — when you need them. not just individual not just talent not just creativity not just headcount not outsourcing Collective Experience and process maturity R&D, data and outside perspective Scalable engagements Training and skills transfer
  • 6. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Unbeatable results Enabling extraordinary business results for over 30 years 11 JD Power Certification for excellence in customer service Engineering access worldwide Professionals certified Networking technologies Networks installed >50M 11Years 25K Unmatched networking leadershipGlobal experience and scale Technology visionary #1W/ engineers, architects, advisors 12K Expert certifications Fortune 100 companies3/4 3M
  • 7. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Get on the right path Migrate, deploy and integrate Everyday improvements Advisory Implementation Optimization Fix problems — or avoid them Technical Get new skills Training Leave it to us Managed Six Services Capabilities to Remember From start to finish, across all our architectures
  • 8. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Business Critical Services Business Critical Services High- Value Services
  • 9. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Introducing Business Critical Services The next generation of optimization services
  • 10. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Cisco Business Critical Services Applies actionable analytics, automation, and technology expertise to help our customers predict opportunities, preempt risks, and navigate technology transitions. Foundation Acceleration Transformation Analytics Automation Compliance Security Cross Architecture
  • 11. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Business Critical Services Expertise combined with Cisco Intellectual Capital and Methodologies Trending, anomaly detection, KPI management, and preemptive and predictive recommendations Near real-time reporting via online portal Automated fault management: detection, collection, reporting, and notification Solution Validation automation and network replication Automated software upgrades and large scale configuration changes PCI, HIPAA, SOX. ISO, and other compliance audits Threat Management: Incident response, threat hunting, and vulnerability assessments Strategy and Planning: Segmentation design, program maturity, and architecture assessments Informed decisions Lower complexity Reduced risk Threat protection AutomationAnalytics SecurityCompliance
  • 12. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU 56% increased availability using Wi-Fi analytics Saved 30,000 man hours by automating 99.9% of software changes Pilot customers are seeing extraordinary outcomes z Automates PCI compliance for zero penalties Entertainment Company Service Provider Service Provider Retailer 25% of cases automatically submitted saving 1000s of hours annually
  • 13. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Introducing High-value Services Building on our industry-leading product support to unlock more value
  • 14. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Foundational services The right outcomes for every environment With new high-value services High-value services Network Solution Software TS Advantage, SP Advantage, Cisco Managed Services Solution Support Software Support Enhanced and Premium Product Foundation support
  • 15. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU 70% Fewer outages • Primary point of contact & solution expertise • Product support team coordination • Case management to resolution • Onboarding for faster ROI Solution Support Technical Services Advantage 43% Faster resolution • Personalized support • Customer benchmarking • Measurable KPIs • Actionable analytics 24x7 support Software Support • Prioritized cases • Direct access to technical experts • Technical onboarding and adoption • Designated service management* • Workflow integration*
  • 16. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Incident management KPIs Customer benchmarking Incident trend analysis Software consumption analytics Onboarding and adoption Configuration best practices Workflow integration Automated monitoring and incident detection 50M+ networks installed 12K engineers, architects and advisors 25K certifications In-depth knowledge of customer environment Third-party ecosystem support Global service delivery model and presence Choice of coverage models High-value Services Built on world-class support and IT innovation Onboarding & Best Practices Actionable Analytics Scale & Flexibility Networking Expertise Efficient operations Faster resolution Increased uptime Higher ROIMaximize uptime Enhance operations Unlock value
  • 17. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Customers are unlocking more value 80% incident reduction 20% faster onboarding of new customers 70% fewer outages Faster issue resolution & reduced risk Software Support Solution Support TS Advantage SP Advantage Communications Co. SaaS Provider Regional Bank Telecommunications
  • 18. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential CISCO CONNECT 2018 . IT’S ALL YOU Embrace the new reality Accelerate and leap with our predictive services offerings.