Innovation, InsurTech, the Internet of Things,
the connected home/car, the sharing economy, blockchain, cyber, reputational loss - these are the buzzwords of the moment and sum up the challenges facing the insurance market. How can a traditional, process-orientated and legacy-bound industry embrace new technology, new ways of thinking, and
a truly customer-focused, customer-driven approach? How can it attract and retain innovative staff that think differently and are not by their very nature process-focused?