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What Librarians Need2Know Instant messaging and chat as reference services in public libraries Hans Jørn Nielsen - hjn@db.dk  Marianne Hummelshøj - mhh@db.dk Royal School of Library and InformationScience, Denmark
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project and method ,[object Object],[object Object],[object Object],[object Object]
IM in libraries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
  The Need2Know test 1/3 ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Need2Know test 2/3 ,[object Object],[object Object],[object Object]
The Need2Know test 3/3 ,[object Object],[object Object],[object Object]
  The Need2Know as an ask-the-librarian service ,[object Object],[object Object],[object Object],[object Object],[object Object]
The ask-the-librarian/reference services on library web sites 1/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The ask-the-librarian/reference services on library web sites 2/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web 2.0 services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Library 2.0 1/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Library 2/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The librarians’ competencies in an ask-the-librarian IM service  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New relationship between librarian and user ,[object Object],[object Object],[object Object],[object Object]
Future perspectives ,[object Object],[object Object],[object Object],[object Object]
Hans Jørn Nielsen - hjn@db.dk  Marianne Hummelshøj - mhh@db.dk Royal School of Library and InformationScience, Denmark ,[object Object],[object Object],[object Object]

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What Librarians Need2 Know

  • 1. What Librarians Need2Know Instant messaging and chat as reference services in public libraries Hans Jørn Nielsen - hjn@db.dk Marianne Hummelshøj - mhh@db.dk Royal School of Library and InformationScience, Denmark
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