1. ANALYZI
NG CUSTOMER SATI
SFACTI
ONWI
THBANK OFBARODA‘PERSONAL LOAN
SERVI
CES:A COMPREHENSI
VE STUDY
PRESENTATION BY C.NIKHIL
HT NO : 20033025684003
MVS GOVT. ARTS & SCIENCE COLLEGE (A)
Affliated to palamuru university

2. ABSTRACT
C . NIKHIL
Bank of Baroda is one of the largest public sector banks in India, offering a wide range of personal banking services to
its customers. Some of the key personal banking services offered by Bank of Baroda include: Savings Account: Bank of
Baroda offers a range of savings account options to meet the varied needs of customers. These accounts come with
various features such as internet banking, mobile banking, SMS alerts, and more. Deposits: Bank of Baroda offers a
range of deposit products, including fixed deposits, recurring deposits, and tax-saving deposits, among others. Loans:
Bank of Baroda provides a variety of loan products such as personal loans, home loans, car loans, education loans, and
more. The bank offers competitive interest rates and flexible repayment options on its loan products. Credit Cards:
Bank of Baroda offers a range of credit cards, including Visa, Mastercard, and Rupay. These cards come with various
features such as reward points, cashback, and discounts on shopping and dining. Insurance: Bank of Baroda offers
various insurance products such as health insurance, travel insurance, and motor insurance, among others
.Investment Services: Bank of Baroda offers investment services such as mutual funds, equity trading, and portfolio
management services, among others. Online Banking: Bank of Baroda provides online banking services such as
internet banking, mobile banking, and SMS banking, which allows customers to access their accounts and perform
various transactions anytime and anywhere. Overall, Bank of Baroda offers a wide range of personal banking services
to meet the diverse needs of its customers.
KEYWORDS: PERSONAL BANKING SERVICES. INTERNET BANKING.INSURANCES. EDUCATIONAL LOANS . HOME LOANS
ETC, THE BANK OF BARODA IS THE LARGEST SERVICE SECTOR IN INDIA

3. INTRODUCTION
• Bank of Baroda was
established in 1908.
• it has an international
experience of over 52 year
• BOB has over 2,900 branches
worldwide at the end of
financial year 2005-06, which
included 39 overseas branches
in 20 countries.

4. Services of BOB
NRI services
Foreign currency Loans in india
(FCNR)
Export finance / services
Import finance / services
All general banking services

5. Transformation process not a
smooth one
Political pressure
CHALLENGES FACED
BY BANK OF BARODA

6. STRATEGIES FOLLOWED BY
BANK OF BARODA
•Market penetration
Business line
Price Promotion
Place Public
relation

7. VISIBLE BRANDING
Publicity Advertisement
Brand
Ambassador

8. The study shows that Bank of Baroda’s personal loan
services are highly appreciated by its customers.
Banking holds a crucial role in our day – day life.
CONCLUSI
ON

9. BANK OF BARODA
WEAKNESS STRENGTH
Lesser
number of
branches
Focused less
on local
branches
Variety of services and
products
Biggest named in PUS
Banking
CBS
Internationally
accessible

10. Thank you