ImERSE: Improving experience through regular shadowing events
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In a breakout session at the Nuffield Trust Health Policy Summit, Carol Platt and Jo Minford present on their experience at Alder Hey Children's NHS Foundation Trust
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ImERSE: Improving experience through regular shadowing events
- 1. Inspired by children ImERSE Improving Experience through Regular Shadowing Events W Calvert1,2 , C Platt2 , J Minford1 1 Department of Paediatric Surgery, Alder Hey Children’s NHS Foundation Trust 2 Transformation Team, Alder Hey Children’s NHS Foundation Trust
- 2. Inspired by children It is only with the heart that one can see rightly; what is essential is invisible to the eye.” Antoine de Saint-Exupéry, The Little Prince
- 3. Inspired by children What we are developing at Alder Hey Implementing Patient and Family Centred Care methodology into Quality Improvement1 Engaging medical students in quality improvement2 Providing a unique Medical Education Experience and encouraging the development of PFCC into Tomorrow’s Doctors 3
- 4. Inspired by children Where there’s a Will…….. 2012: Alder Hey & The King’s Fund – PFCCC Acute Abdominal Pain Pathway & Surgical Decision Unit Surgical Department Meeting; October 2013 • Medical Students already shadowed a family through surgical day case admission. • But we were not capturing their observations • Could we use this opportunity to collect large amounts of qualitative data for quality improvement
- 5. Inspired by children How does it work? Structured patient shadowing collecting direct observations of hundreds of patient and family experiences per year… 1 ….using this in a system of continuous service evaluation and improvement… 2 ….shaping compassionate healthcare providers now and for the future.3
- 6. Inspired by children How are we doing this? • Structured Patient Shadowing Events ImERSE 3rd Year Daycase Outpatients Accident and Emergency 4th Year 5th Year Ward Based (Junior Dr)
- 7. Inspired by children Medical Education… Social Sciences Patient Safety Quality Improvement Interprofessional Education Preparation for Practice Patient and family Centred Care• University of Liverpool School Of Medicine Vertically integrated spiral curriculum Horizontal themes – Biomedical Sciences • Support and approval by Dean
- 8. Inspired by children Student Pack
- 9. Inspired by children Quality Improvement Matrix (AHQAS) Positive Inconsistency Individual / Team Excellence Awards and Recognition NO RISK Positive Consistency Staff Morale Positive affirmation and Perception Publicity NO RISK Negative Inconsistency Rapid Response Immediate Reaction Organisational Level Clinical Level Preventative Strategies Model HIGH RISK Negative Consistency Continuous Improvement Model LOW RISK +VE -VE CONSISTENCYLOW HIGH EXPERIENCE
- 10. Inspired by children Where do we see it going? Trust’s Operational Manifests Quality Improvement Education PFCC Methodology and Practices All CBU’s Shadowing Storytelling Surveys ImERSE Daycase AED Outpatients
- 13. Inspired by children Why pursue PFCC/PCC? It’s what the public and patients want1 An empathic doctors improves patient outcomes2 It will improve everything …….3
- 14. Inspired by children Thank you
Editor's Notes
- Good afternoon. My name is Will Calvert, this is Jo Minford and Carol Platt. We represent part of the Patient and Family Centred Care team at Alder Hey Children's Hospital. Background – Surgical Registrar (Clinical Research Fellow for PFCC), Consultant Paediatric Surgeon and Service Improvement Lead
- This is going to be a video of the student