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MEASURING THE
DIGITAL ECONOMY:
A NEW PERSPECTIVE
OECD Parliamentary Days, 26 February 2015
Andrew Wyckoff
Directorate for Science, Technology and Innovation
• Need for new evidence and sound measurement
• Indicators to support policy making on the digital
economy
The growing importance of the digital
economy today
Why a new perspective?
- Available and robust
traditional metrics
- Measurement gaps
- Actions to improve the
measurement infrastructure
THE MOBILE BROADBAND
REVOLUTION
0
25
50
75
100
125
Terrestrial mobile wireless Satellite Terrestrial fixed wireless All technologies, 2009
Subscriptions per 100 inhabitants
3 out of 4 OECD inhabitants now have
mobile wireless broadband…
Mobile wireless broadband penetration, by technology,
December 2009 and 2013
Subscriptions per 100 inhabitants
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147973
0
50
100
150
200
250
300
350
Millions
Smartphones Other mobile phones
The progress of smartphones, 2010-13
Quarterly global shipping trends
…and a majority buy powerful devices…
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147808
…and more than one.
Devices used to access the Internet, 2013
Variety of devices per user linked to the percentage of Internet users
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing
http://dx.doi.org/10.1787/888933148083
KOR
SWE
NLD
DNKCAN
GBR
FIN
FRA
JPNEST
BEL
DEUAUT
SVN IRL
ESP
LUX
USACZEITA GRC
SVKPRT
POL
HUN
R² = 0.5532
1
1.5
2
2.5
50 60 70 80 90 100
Internet users (%)
Devices per user
USAGE PATTERNS FOR INDIVIDUALS
Broadband speed has been increasing…
Fixed (wired) broadband penetration rates by speed tiers, December 2013
As a percentage of subscriptions
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148053
0
10
20
30
40
50
> 10 mbps > 4 mbps / < 10 mbps < 4 mbps
Subscriptions per 100 inhabitants
…along with use…
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147770
Internet usage trends in the OECD
By country change between 2006 and 2013
0
20
40
60
80
100
2005 2006 2007 2008 2009 2010 2011 2012 2013
%
Inter-country gap (percentage points) Average (all countries)
Lowest ranking country
Highest ranking country
0
20
40
60
80
100
2005 2006 2007 2008 2009 2010 2011 2012 2013
%
Inter-country gap (percentage points) Average (all countries)
Lowest ranking country
Highest ranking country
…but large differences exist between
countries…
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147770
Internet usage trends in the OECD
Percentage of 16-74 year-olds using the Internet,
by country change between 2006 and 2013
0
20
40
60
80
100
%
2006
2013
…and by type of usage by individuals.
The diffusion of selected online activities among Internet users, 2012-13
Percentage of Internet users performing each activity
0
25
50
75
100
E-mail
Product
information
News
reading
Social
networking
E-banking
E-gov.
(any
interaction)
Onlinepurchases
Gaming/
audio-video
Travel/
accomod.
%
Highest Lowest Average
0
25
50
75
100
E-mail
Product
information
News
reading
Social
networking
E-banking
E-gov.
(any
interaction)
Onlinepurchases
Gaming/
audio-video
Travel/
accomod.
Webradio/TV
Telephone
E-gov.
(download)
E-gov.
(upload)
Software
download
Jobsearch
Onlinesales
Medical
appointment
Contentcreation
%
Highest Lowest Average
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148228
Age still matters...
Internet usage trends in the OECD and differences by age groups
Age gap: 16-24 vs. 65-74 year-olds
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147770
0
20
40
60
80
100
% By country age gap, 2013
Participation in e-commerce by individuals, 2007-08 and 2012-13
0
10
20
30
40
50
60
70
80
90
2007 2013 Via
handheld
devices
(2013)
%
As a percentage of all individuals
As a percentage of Internet users
Top 3 countries
Bottom 3 countries
0
10
20
30
40
50
60
70
80
90
2007 2013 Via
handheld
devices
(2013)
25-44 year-
olds
(2013)
65-74 year-
olds
(2013)
%
As a percentage of all individuals
As a percentage of Internet users
Top 3 countries
Bottom 3 countries
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147963
…especially when it comes to money…
…but the future will belong to
“digital natives.”
Age of first access to the Internet
As a percentage of all students
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148262
0
20
40
60
80
100
%
6 years old or younger 7-9 years old 10-12 years old 13 years old or older Never
USAGE PATTERNS FOR BUSINESSES
The diffusion of selected ICT tools and activities in enterprises, 2013
Percentage of Internet users performing each activity
0
25
50
75
100
Broadband Website
%
Highest Lowest Average
0
25
50
75
100
Broadband Website E-purchases Social network ERP Supply chain
mngt. (ADE)
E-sales RFID
%
Highest Lowest Average
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148510
Differences exist in use by business…
Participation in e-commerce by enterprises, 2007-08 and 2012-13
Enterprises by employment size
0
10
20
30
40
50
60
70
80
90
2008 2012
%
As a percentage of all enterprises
As a percentage of enterprises in each employment size class
Top 3 countries
Bottom 3 countries
0
10
20
30
40
50
60
70
80
90
2008 2012 10-49
(2012)
50-249
(2012)
250+
(2012)
%
As a percentage of all enterprises
As a percentage of enterprises in each employment size class
Top 3 countries
Bottom 3 countries
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing
…especially by size…
…as well as by country.
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148799
Turnover from e-commerce, by size, 2008 and 2012
As a percentage of turnover in each employment size class
0
5
10
15
20
25
30
35
40
45
%
All enterprises 10-49 50-249 250+ All enterprises, 2008
CHALLENGES GOING FORWARD
Challenges exist for security…
Businesses having encountered IT security problems, attacks resulting
in denial-of-service, by size, 2010
As a percentage of all businesses in each employment size class
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148142
0
4
8
12
16
20
%
All enterprises 10-49 50-249 250+
…consumer privacy…
Main reasons for not buying online because of privacy and security
concerns, 2009 or more recent year available
Percentage of Internet users who did not make online purchases
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148160
0
10
20
30
40
50
60
70
80
%
Security Privacy
…ICT skill acquisition...
Individuals who judge their computer skills to be sufficient if
they were to apply for a new job within a year, 2013
As a percentage of all individuals
0
10
20
30
40
50
60
70
80
90
%
All Individuals Individuals with high formal education Individuals with no or low formal education
0
10
20
30
40
50
60
70
80
90
%
All Individuals Individuals with high formal education Individuals with no or low formal education
0
10
20
30
40
50
60
70
80
90
%
All Individuals Individuals with high formal education Individuals with no or low formal education
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148354
…and use of ICT skills at work.
Computer use at work, 2012
Percentage shares of workers
40
50
60
70
80
90
100
%
Straightforward and moderate use Complex use No computer use
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148332
OPPORTUNITIES TO SEIZE
The ICT sector was dynamic during
the crisis …
Net business population growth between 2009 and 2012
Average annual growth rate
-6
-4
-2
0
2
4
6
8
10
%
ICT sector Business economy
16
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933148696
… as was ICT employment.
ICT sector employment in the OECD, 1995-2012
Annual growth rate (left-hand scale) and percentage share on total employment
(right-hand scale)
3.4
3.6
3.8
4.0
4.2
-6
-3
0
3
6
%%
Employment growth in the ICT sector
Total employment growth
Employment share of the ICT sector (Right-hand scale)
3.4
3.6
3.8
4.0
4.2
-6
-3
0
3
6
%%
Employment growth in the ICT sector
Total employment growth
Employment share of the ICT sector (Right-hand scale)
3.4
3.6
3.8
4.0
4.2
-6
-3
0
3
6
%%
Employment growth in the ICT sector
Total employment growth
Employment share of the ICT sector (Right-hand scale)
Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing.
http://dx.doi.org/10.1787/888933147936
 The digital economy today
 Investing in smart infrastructure
 Empowering society
 Unleashing creativity and innovation
 Delivering growth and jobs
Find out MORE: 113 indicators
MEASURING THE DIGITAL ECONOMY
A NEW PERSPECTIVE
THANK YOU
www.oecd.org/sti/measuring
-the-digital-economy.htm

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Measuring the Digital Economy - Parliamentary Days 2015

  • 1. MEASURING THE DIGITAL ECONOMY: A NEW PERSPECTIVE OECD Parliamentary Days, 26 February 2015 Andrew Wyckoff Directorate for Science, Technology and Innovation
  • 2. • Need for new evidence and sound measurement • Indicators to support policy making on the digital economy The growing importance of the digital economy today Why a new perspective? - Available and robust traditional metrics - Measurement gaps - Actions to improve the measurement infrastructure
  • 4. 0 25 50 75 100 125 Terrestrial mobile wireless Satellite Terrestrial fixed wireless All technologies, 2009 Subscriptions per 100 inhabitants 3 out of 4 OECD inhabitants now have mobile wireless broadband… Mobile wireless broadband penetration, by technology, December 2009 and 2013 Subscriptions per 100 inhabitants Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147973
  • 5. 0 50 100 150 200 250 300 350 Millions Smartphones Other mobile phones The progress of smartphones, 2010-13 Quarterly global shipping trends …and a majority buy powerful devices… Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147808
  • 6. …and more than one. Devices used to access the Internet, 2013 Variety of devices per user linked to the percentage of Internet users Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing http://dx.doi.org/10.1787/888933148083 KOR SWE NLD DNKCAN GBR FIN FRA JPNEST BEL DEUAUT SVN IRL ESP LUX USACZEITA GRC SVKPRT POL HUN R² = 0.5532 1 1.5 2 2.5 50 60 70 80 90 100 Internet users (%) Devices per user
  • 7. USAGE PATTERNS FOR INDIVIDUALS
  • 8. Broadband speed has been increasing… Fixed (wired) broadband penetration rates by speed tiers, December 2013 As a percentage of subscriptions Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148053 0 10 20 30 40 50 > 10 mbps > 4 mbps / < 10 mbps < 4 mbps Subscriptions per 100 inhabitants
  • 9. …along with use… Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147770 Internet usage trends in the OECD By country change between 2006 and 2013 0 20 40 60 80 100 2005 2006 2007 2008 2009 2010 2011 2012 2013 % Inter-country gap (percentage points) Average (all countries) Lowest ranking country Highest ranking country 0 20 40 60 80 100 2005 2006 2007 2008 2009 2010 2011 2012 2013 % Inter-country gap (percentage points) Average (all countries) Lowest ranking country Highest ranking country
  • 10. …but large differences exist between countries… Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147770 Internet usage trends in the OECD Percentage of 16-74 year-olds using the Internet, by country change between 2006 and 2013 0 20 40 60 80 100 % 2006 2013
  • 11. …and by type of usage by individuals. The diffusion of selected online activities among Internet users, 2012-13 Percentage of Internet users performing each activity 0 25 50 75 100 E-mail Product information News reading Social networking E-banking E-gov. (any interaction) Onlinepurchases Gaming/ audio-video Travel/ accomod. % Highest Lowest Average 0 25 50 75 100 E-mail Product information News reading Social networking E-banking E-gov. (any interaction) Onlinepurchases Gaming/ audio-video Travel/ accomod. Webradio/TV Telephone E-gov. (download) E-gov. (upload) Software download Jobsearch Onlinesales Medical appointment Contentcreation % Highest Lowest Average Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148228
  • 12. Age still matters... Internet usage trends in the OECD and differences by age groups Age gap: 16-24 vs. 65-74 year-olds Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147770 0 20 40 60 80 100 % By country age gap, 2013
  • 13. Participation in e-commerce by individuals, 2007-08 and 2012-13 0 10 20 30 40 50 60 70 80 90 2007 2013 Via handheld devices (2013) % As a percentage of all individuals As a percentage of Internet users Top 3 countries Bottom 3 countries 0 10 20 30 40 50 60 70 80 90 2007 2013 Via handheld devices (2013) 25-44 year- olds (2013) 65-74 year- olds (2013) % As a percentage of all individuals As a percentage of Internet users Top 3 countries Bottom 3 countries Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147963 …especially when it comes to money…
  • 14. …but the future will belong to “digital natives.” Age of first access to the Internet As a percentage of all students Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148262 0 20 40 60 80 100 % 6 years old or younger 7-9 years old 10-12 years old 13 years old or older Never
  • 15. USAGE PATTERNS FOR BUSINESSES
  • 16. The diffusion of selected ICT tools and activities in enterprises, 2013 Percentage of Internet users performing each activity 0 25 50 75 100 Broadband Website % Highest Lowest Average 0 25 50 75 100 Broadband Website E-purchases Social network ERP Supply chain mngt. (ADE) E-sales RFID % Highest Lowest Average Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148510 Differences exist in use by business…
  • 17. Participation in e-commerce by enterprises, 2007-08 and 2012-13 Enterprises by employment size 0 10 20 30 40 50 60 70 80 90 2008 2012 % As a percentage of all enterprises As a percentage of enterprises in each employment size class Top 3 countries Bottom 3 countries 0 10 20 30 40 50 60 70 80 90 2008 2012 10-49 (2012) 50-249 (2012) 250+ (2012) % As a percentage of all enterprises As a percentage of enterprises in each employment size class Top 3 countries Bottom 3 countries Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing …especially by size…
  • 18. …as well as by country. Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148799 Turnover from e-commerce, by size, 2008 and 2012 As a percentage of turnover in each employment size class 0 5 10 15 20 25 30 35 40 45 % All enterprises 10-49 50-249 250+ All enterprises, 2008
  • 20. Challenges exist for security… Businesses having encountered IT security problems, attacks resulting in denial-of-service, by size, 2010 As a percentage of all businesses in each employment size class Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148142 0 4 8 12 16 20 % All enterprises 10-49 50-249 250+
  • 21. …consumer privacy… Main reasons for not buying online because of privacy and security concerns, 2009 or more recent year available Percentage of Internet users who did not make online purchases Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148160 0 10 20 30 40 50 60 70 80 % Security Privacy
  • 22. …ICT skill acquisition... Individuals who judge their computer skills to be sufficient if they were to apply for a new job within a year, 2013 As a percentage of all individuals 0 10 20 30 40 50 60 70 80 90 % All Individuals Individuals with high formal education Individuals with no or low formal education 0 10 20 30 40 50 60 70 80 90 % All Individuals Individuals with high formal education Individuals with no or low formal education 0 10 20 30 40 50 60 70 80 90 % All Individuals Individuals with high formal education Individuals with no or low formal education Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148354
  • 23. …and use of ICT skills at work. Computer use at work, 2012 Percentage shares of workers 40 50 60 70 80 90 100 % Straightforward and moderate use Complex use No computer use Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148332
  • 25. The ICT sector was dynamic during the crisis … Net business population growth between 2009 and 2012 Average annual growth rate -6 -4 -2 0 2 4 6 8 10 % ICT sector Business economy 16 Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933148696
  • 26. … as was ICT employment. ICT sector employment in the OECD, 1995-2012 Annual growth rate (left-hand scale) and percentage share on total employment (right-hand scale) 3.4 3.6 3.8 4.0 4.2 -6 -3 0 3 6 %% Employment growth in the ICT sector Total employment growth Employment share of the ICT sector (Right-hand scale) 3.4 3.6 3.8 4.0 4.2 -6 -3 0 3 6 %% Employment growth in the ICT sector Total employment growth Employment share of the ICT sector (Right-hand scale) 3.4 3.6 3.8 4.0 4.2 -6 -3 0 3 6 %% Employment growth in the ICT sector Total employment growth Employment share of the ICT sector (Right-hand scale) Source: OECD (2014), Measuring the Digital Economy. A New Perspective, OECD Publishing. http://dx.doi.org/10.1787/888933147936
  • 27.  The digital economy today  Investing in smart infrastructure  Empowering society  Unleashing creativity and innovation  Delivering growth and jobs Find out MORE: 113 indicators
  • 28. MEASURING THE DIGITAL ECONOMY A NEW PERSPECTIVE THANK YOU www.oecd.org/sti/measuring -the-digital-economy.htm

Editor's Notes

  1. The digital economy is everywhere and calls today for new evidence and sound measurement to support policy making. Measuring the Digital Economy uncovers trends in the digital economy using available, and sound, metrics, identifies gaps, and proposes actions to improve the measurement infrastructure. I will now skim through some of the stories that emerge from the indicators, before coming back to the areas where we see the policy rubber meeting the road. I’ll show you indicators from five areas: Mobile broadband Applications Usage rates ICT industry performance And skills
  2. The mobile broadband revolution Wireless broadband subscriptions increased by over 2-fold in just 4 yrs: from 250 million to 850 million By December 2013 almost 3 out of 4 individuals in the OECD had a subscription (72% is the OECD average) In Japan, Finland and Australia penetration rates are over 100 per cent
  3. The mobile revolution Sales of smartphones have increased almost 5 times in just 3 yrs and now exceed sales of standard phones. They have significant computing power and functionality: touch screens, location and speed sensors, WiFi and Bluetooth connectivity for data transmission, etc
  4. On the left you can see that the higher the percentage of Internet users in a country - the greater the number of devices per user. If you take France as an example, more than 80% of the population uses the Internet, and on average Internet users have just under two devices that they use to access the Internet. On the right hand side you see the devices they use. Taking France again, you see 16% of users access the Internet through tablets, 37% through smartphones, 52% through desktop computers and 66% through laptops.
  5. Differences in speed levels are important for customers and in 2013 they ranged between over 70% and less than 2% in OECD countries. E.g. high speed broadband subscribers (above 10 Mbit/s) can download a high quality movie in less than 22 minutes, it takes a low-speed subscribers about 52 minutes to download the same movie Users in Korea and in Japan are recorded as having the highest speed levels (above 10 Mbit/s) [Korea = 71% of fixed broadband subscribers; Japan = 47%]
  6. No. of Internet users in OECD: from fewer than 60% of adults in 2005 to about 80% in 2013, reaching 95% for young people (16-24 yrs old)
  7. Differences among countries are still large, Internet use is above 90% in Iceland, Nordic countries, Netherlands and Switzerland, but less than 60% at the lower range. These differences are wider for older generations : 75% at the upper end and 10% at the lower end. Btw did you know that on average 15 yrs olds in the OECD spend about 3 hrs a day on the Internet in a typical weekday? The near future will see a narrowing of these gaps as usage reaches saturation and today’s digital natives become adults
  8. Over 2012-2013, on average 60% of Internet users participated in social networks, while less than 30% send filled forms to public administrations and only 20% sold products online The breadth of activities performed online is related to rates of Internet usage (the higher the Internet uptake the more activities people engage in) and education levels.
  9. There are differences between countries in Internet usage, but the differences are more marked if you look by age group. Over 75% of 55-74 year-olds in Denmark, Iceland, Luxembourg, the Netherlands and Sweden reported using the Internet against less than 10% in Mexico and Turkey.
  10. Between 2007 and 2013: individuals purchasing online increased from 31% to almost 50% of the adult population In businesses a less striking increase: 21% of enterprises with more than 10 employees Age of individuals and size of business matters [reference: wholesale & retail share in total industry value added: Japan: 15% in 1995-14.5% in 2012; US: 13.3% in 1995-11.6% in 2012]
  11. There are differences between countries in Internet usage, but the differences are more marked if you look by age group. Over 75% of 55-74 year-olds in Denmark, Iceland, Luxembourg, the Netherlands and Sweden reported using the Internet against less than 10% in Mexico and Turkey.
  12. In 2013 almost all enterprises in OECD had a broadband connection (94% - reaching saturation) and three-quarters had websites. But on average only 20% were selling online
  13. Between 2007 and 2013: individuals purchasing online increased from 31% to almost 50% of the adult population In businesses a less striking increase: 21% of enterprises with more than 10 employees Age of individuals and size of business matters [reference: wholesale & retail share in total industry value added: Japan: 15% in 1995-14.5% in 2012; US: 13.3% in 1995-11.6% in 2012]
  14. The overall economic relevance of e-business transactions, measured by the share of e-commerce sales in turnover, stands at about 16% of total turnover on average in reporting countries. Up to about 90% of the value of e-commerce comes from B2B transactions. Results are dominated by the economic weight of large enterprises. Big firms see around 20% of their turnover as e-commerce sales represent, against 7% for small firms. Interestingly the percentage of turnover from e-commerce fell in a number of countries during the period, which coincides with the crisis, perhaps suggesting the kinds of things purchased online are more discretionary.
  15. But all this connectivity can create new challenges for the protection of sensitive data and network communications. One major security issue is denial-of-service attacks, where the attackers aim to make machines or network resources unavailable by interrupting or suspending the services of a host connected to the Internet (websites, Internet services or whole network). In general, large enterprises are more prone to DoS attacks. Differences across economies are significant, but are difficult to explain. The share of enterprises suffering from DoS attacks in 2010-12 was 1% or below in Hungary, Japan and New Zealand, but above 10% in the Slovak Republic and in fact closer to 20% for big firms.
  16. The importance of trust increases with online shopping, as this is more prone to uncertainty and risk than traditional shopping. Consumers worry about their privacy – providing personal details over the Internet And security – providing credit card details. In 2009, security was cited as the main reason for not buying online for over one-third of Internet users in the European Union who had not made any purchases online. You can see though that consumers in some countries are not much concerned with privacy and security issues – in the Czech Republic, less than 3% of Internet users who did not make online purchases cited security concerns, and the figure was similar for privacy concerns. This raises interesting questions about the regulatory arrangements in different countries, as well as cultural attitudes.
  17. In 2013 more than 60% of the EU labour force reported their computer skills as being insufficient to apply for a new job – look at the impact of the education bonus (differences across countries tend to disappear)
  18. Education and labour policies play a crucial role in the acquisition of ICT skills Results from the first OECD Programme for the international assessment of Adult competences (PIAAC) show important differences across countries in terms of computer use at work (range between 80% and 45% in the chart shown) The share of workers experiencing complex use varies b/w 8% and 3% in the chart shown * complex use entails programming skills
  19. Between 2009 and 2012 (crisis years) net business population growth in the ICT sector was about 4.5% on average as compared to 1% in the business economy overall New ICT enterprises have also higher survival rates than their counterparts in manufacturing and services * business population growth (change in the population of active enterprises) ** total business economy (all sectors except agriculture, public services and activities of holding companies)
  20. Employment in the ICT sector grows at higher rates than the whole economy during business cycle upturns but also suffers more pronounced downswings Despite the dynamism of the sector, employment in ICT industries never regained the 2001 peak of 4.1% of total employment and remained just below 3.8% in 2012. These trends reflect a downsizing of manufacturing and telecom services and the dynamism of IT services