1. I can confirm that when YOUR NAME communicates with service user’s she does so
using their preferred method of communication, and addresses them by their
preferred title.
YOUR NAME shows the utmost respect for service user’s diversity, maintaining their
rights, offering choice – treating each service user as an individual. Specifically
service user’s from multicultural backgrounds, respecting their beliefs.
YOUR NAME also supports service users to retain as much of their skills as possible
– active support, promoting independence ensuring that this does not conflict with
the plan of care, or H&S regulations.
I can confirm that YOUR NAME has been on manual handling training, and has also
attended demonstrations by the hoist manufacturer’s for the use of different hoisting
equipment.
With regard to H&S – YOUR NAME ensures she follows the organisational policy &
procedures for standard precautions, washing of hands, using sanitizer hand gel,
wearing disposable gloves & aprons, which she then disposes of after each service
user contact into the yellow waste sack accordingly.
YOUR NAME ensures she sanitises equipment before & after use, and returns it to
the correct place of storage, ensuring it is put back on charge, ready for the next
user.
I can confirm that YOUR NAME has alerted management should any equipment be
faulty, and assists in the reporting process, logging the fault, phoning the
manufacturer, informing others that the equipment is OOA,thus preventing accidents,
and comply with H&S regulations.
YOUR NAME also ensures that the hoists are safety inspected – 6 monthly
compliance.
When observing YOUR NAME carrying out any moving & handling will clear the area
from hazards, including furniture, informing the service user of the reason for this.
YOUR NAME will return the area as she found it after the lifting process.
YOUR NAME refers to the service user’s care plan, and risk assessment to ensure
she is complying with P&P’s. YOUR NAME is aware of the danger she could put
both herself, and the service user in should she fail to comply with P&P’s for safe
M&H.
YOUR NAME has explained to me that in accordance with organisational P&P’s that
all staff should lift with 2 people, that have been trained in safe M&H procedures, and
is aware of the possible consequences for non-compliance.
YOUR NAME is also aware of the importance of co-ordinating the lift,1 member
ensuring the service user is supported, the other controlling the equipment, both

2. checking equipment is safe & secure, and confirming this with each other throughout
the process.
YOUR NAME ensures that service user is treated with dignity & respect, covering
them with towels – protect their modesty.
YOUR NAME has explained the term ‘Shearing’ – friction between two surface areas
causing skin to fold onto itself, causing pressure sores to develop also is aware that
service user’s should not be dragged across the surface, or be left in urine for the
YOUR NAMEe reason.
YOUR NAME is also aware, and observes the service user’s skin area around heels,
back of head, elbows & shoulders, as these are areas that could cause skin to break
down because of pressure, and will alert the tissue viability nurse accordingly.
YOUR NAME has assisted me compiling ‘assessment tool’ procedures – risk
assessments for the prevention of pressure sore development. Taking part in 2
hourly turning, and recording in the patients care plan.
Should a service user refuse to be lifted using the agreed equipment identified in the
plan of care, she will firstly explain the reasons why equipment must be used to
comply with H&S regulations, and try to reassure the service user, should this prove
fruitless, then will seek support from the management team. YOUR NAME has
always sought support when a service user’s health condition has changed.
With personal care YOUR NAME has demonstrated her awareness of her duty of
care in the respect of supporting service users in all aspects of their well-being, and
supporting them to maintain good hygiene, promoting independence, & self worth.
YOUR NAME support service users to select appropriate toilet facilities identified
within their plan of care, in accordance with the individual’s personal belief and
preferences, including cultural preferences.
This may include offering special facilities to individuals with different cultural beliefs,
showers instead of a bath, offering bowls of water for cleansing for prayer.
She ensures facilities are clean, and warm offer the nurse call alarm should they
wish to call for help, and respond accordingly to any alarm swiftly. Service users with
high dependency may need to use commodes, urinals, bed pans YOUR NAME will
support the service user using all of these methods, maintaining dignity, disposing of
the waste with sensitivity, and according to P&P.
YOUR NAME always encourages individuals to communicate when they wish to use
the facilities, or prompts for those that may be confused, to maintain continence &
self-esteem.
YOUR NAME will support individuals to cleanse themselves offering paper, or wet
wipes, according to their needs, and personal preference, and the degree of support
they require as identified within the plan of care.

3. YOUR NAME will support individuals to wash their hands after using facilities,
support them with continence aids, or assist with changing clothing when required
after an ‘accident’, not making the individual feel embarresed,or uncomfortable.
I can confirm that YOUR NAME treats all individuals with kindness, and respect at all
times.
YOUR NAME support them to walk to facilities, and return safely, also to use the
most appropriate facilities to meet their needs, and as agreed in their plan of care.
YOUR NAME ensures that the water temperature does not exceed 43 degrees, and
records bath temperatures complying with legislative P&P’s.
YOUR NAME ensures service users are given the choice of using their preferred
toiletries, ensuring they can reach them with safety, ensuring that these are not
shared by other service user’s, and returned to the individuals room.
YOUR NAME explains why she has to use protective clothing, to prevent cross
infection.
Where an individual may have problems with output, she informs the nurse in charge
immediately. YOUR NAME is aware of the conditions of age, with regard to nutrition,
mobility, and heart related conditions, and the effects this can have on bowels, and
lack of fluid intake can result in UTI’s. YOUR NAME has demonstrated this to me
through observations of her practice.
Again will refer to the plan of care to ascertain the level of support required by
individuals, and seek support when she is not sure, or when an individual’s condition
may change.
Where individuals beliefs may differ from her own respects their diversity, and
personal preferences even though this may be in conflict with her own personal
belief’s, - maintaining professional boundaries.
YOUR NAME supports individuals to select clothing, sometimes having to offer an
informed choice when individuals may be confused, also assist with dressing, &
grooming where required.
This also includes shaving, applying prescribed creams, or lotions, applying surgical
support stockings, or calliper’s according to the individual’s plan of care, and
instruction.
When an individual may wish to dispose of their own personal waste would assist
them to do so, ensuring that she followed any risk assessment, and that this
complied with H&S regulations.
YOUR NAME informs service user’s what she is recording about them and why this
is necessary and ensures that all records & reports are accurate, dated & signed,
and stored within confidentiality requirements.

4. I can confirm YOUR NAME has abided with confidentiality.