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The Third Era of Management

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Over time, there has been three eras of management. We are slowly moving into the third era, which is all about empathy. Learn how emotional intelligence and empathy are affecting management and what role they play in the workplace.

Learn more on the Officevibe Blog:
https://www.officevibe.com/blog

Check the presentation to download your free guides!
Content by Jacob Shriar from Officevibe

Publicado en: Liderazgo y gestión
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The Third Era of Management

  1. 1. THE THIRD ERA OF MANAGEMENT
  2. 2. PHASES OF MANAGEMENT 3 1 EXECUTION 2 EXPERTISE 3 EMPATHY
  3. 3. PHASE EXECUTION “Mass production, and managerial solutions such as specialization of labor, standardized processes, quality control, workflow planning, and rudimentary accounting.” 1
  4. 4. TOP DOWN DECISION MAKING Employees were not involved at all in decision making process, this was all about maximizing productivity. PHASE 1
  5. 5. EXPERTISE PHASE 2
  6. 6. EXPERTISE This is all about refining what we’ve learned, creating automated processes. Different theories of management 
 were being explored. PHASE 2
  7. 7. EXPERTISE Many companies are still in this era. PHASE 2
  8. 8. EXPERTISE The problem with this era is that it completely forgot about the people, too much focus on automating/ improving processes. PHASE 2
  9. 9. Where we’re going now… PHASE 3
  10. 10. PHASE 3 EMPATHY All about
  11. 11. Empathy is without a doubt, the single most important skill to develop (leader or not).
  12. 12. EMPATHY SYMPATHY VS
  13. 13. EMPATHY When you understand and feel another’s feelings 
 for yourself, you have empathy.
  14. 14. When you sympathize with someone, you have compassion for that person, but you don’t necessarily feel her feelings. SYMPATHY
  15. 15. GET THE GUIDE BECOME A 
 GREAT LEADER Learn how you can become a leader for the third era of management
  16. 16. EMOTIONAL INTELLIGENCE (EI) Refers to the collection of abilities used to identify, understand, control and assess the emotions of the self and others.
  17. 17. EQ is starting to become more important than IQ. While IQ is important, once you’re on the job, most people around you have a (relatively) similar IQ. 
 EQ is where you can make the difference.
  18. 18. Psychologist Cary Cherniss published a paper called “The Business Case for Emotional Intelligence”
  19. 19. At L’Oreal, sales agents that had high emotional intelligence outsold salespeople that didn’t. 
 They sold $91,370 more than other salespeople did. They also had 63% less turnover during the first year than those selected in the typical way.
  20. 20. Psychologist Daniel Kahneman found that people would rather do business with a person they like and trust rather than someone they don’t, even if that person is offering a better product at a lower price.
  21. 21. A study conducted by the Center for Creative Leadership found that empathy is positively related to job performance. The study found that managers who show more empathy toward employees are viewed as better performers.
  22. 22. Traditionally, employees were treated solely with results in mind, leaders didn’t really care about their personal lives, and they really kept work and personal relationships separate.
  23. 23. Now, that isn’t so true anymore. Good leaders understand that now it takes a certain level of connection, and a certain level of interest in helping employees grow as people.
  24. 24. More and more, employees personal lives are spilling over into their professional lives, and they are starting to blend more than ever.
  25. 25. People are realizing that the only way to be successful with your company is to have engaged employees.
  26. 26. Employee engagement and having happy, productive employees really comes down to treating people with respect.
  27. 27. WHERE DID EMPLOYEE ENGAGEMENT COME FROM?
  28. 28. A paper published by the Institute of Employment Studies (IES) in 1990 “From People to Profits, the HR link to the service-profit chain”.
  29. 29. The connection between employee engagement 
 and profits was made.
  30. 30. A Jackson Organization study shows that companies that effectively appreciate employee value enjoy a return on equity & assets more than triple that experienced by firms that don’t.
  31. 31. Fortune’s “100 Best Companies to Work For” stock prices rose an average of 14% per year from 1998-2005, compared to 6% for the market overall.
  32. 32. GET THE GUIDE GIVE BETTER
 FEEDBACK Download the complete guide to giving better employee feedback.
  33. 33. EMPLOYERS FINALLY WOKE UP! MONEY TALKS
  34. 34. in lost productivity per year $450-550 BILLION WASTED
  35. 35. PEOPLE ARE UNHAPPY OVERWORKED UNDERAPPRECIATED
  36. 36. HOW DO YOU MEASURE ENGAGEMENT? SURVEYS!
  37. 37. Companies were doing surveys, but weren’t doing anything with results or were doing them once a year.
  38. 38. WAY TOO LONG Once a year is of a timeline between surveys to make 
 significant change.
  39. 39. Plus the attitudes were different, leaders weren’t leading properly.
  40. 40. COMPANIES CARED MORE ABOUT NUMBERS THAN PEOPLE
  41. 41. They were likely measuring the wrong things, 
 or not doing anything to significantly improve employee happiness.
  42. 42. WHAT DO YOU MEASURE?1 HOW OFTEN SHOULD YOU MEASURE IT? 2 2 IMPORTANT QUESTIONS TO ANSWER
  43. 43. Our research (along with Deloitte, Gallup and other research firms) found that there are 
 10 key drivers of employee engagement.
  44. 44. PersonalGrowth Ambassadorship Feedback Recognition Relationshipwith Colleagues Relationshipwith Managers Satisfaction Happiness Wellness Company
 knowledge 10 Key Metrics of Employee Engagement
  45. 45. WEEKLY. How Often Do We Measure it? We found that was the best balance between 
 real-time data collection and not disturbing 
 the employees.
  46. 46. DO THIS NOW TO 1. BONUS: Learn how to Become a Great Leader (download free guide here) 2. BONUS: Learn how to Give Better Feedback (download free guide here) BE A BETTER LEADER 3. Read more about Employee Engagement on the Officevibe Blog!
  47. 47. Curious about the first step to take to be a better leader?
 Try Officevibe now and start inspiring your employees! Visit officevibe.com
  48. 48. YOU’LL LOVE THESE SLIDESHARES:

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