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Ogilvy On: Burnout — A Mental Health Burden on HCPs

Ogilvy Health
25 de May de 2022
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Ogilvy On: Burnout — A Mental Health Burden on HCPs

  1. BURNOUT: THEDANGEROUSMENTALHEALTH BURDENONTODAY’SPHYSICIANS APRIL 28, 2022
  2. OGILVY 2 KIM JOHNSON Global CEO Ogilvy Health RITU THAMMAN, MD, FASE, FACC University of Pittsburgh School of Medicine MELISSA MILLER, MS, MBA, LMHC Director of Clinical Care Calm CHRISTOPHER WORSHAM, MD Massachusetts General Hospital Harvard Medical School WELCOME DAYOÁN DAUMONT CX Strategy Innovation Partner EMEA OGILVY
  3. OGILVY 3 OGILVY
  4. OGILVY The issue facing physicians Necessary support AREAS WE’LL COVER TODAY Barriers to seeking help
  5. OGILVY 5 Dr. Ritu Thamman, The Pittsburgh Post-Gazette “WE ARE SCREAMING FOR HELP BEYOND OUR WALLS.” OGILVY
  6. OGILVY Dr. Ritu Thamman The Pittsburgh Post-Gazette WE ARE SCREAMING FOR HELP BEYOND OUR WALLS • HCPs have faced increasing challenges during the pandemic, which adds to the feeling of burnout. COVID-19 has caused a shortage in HCPs and an increase in number in patients, exacerbating the mental health issues these physicians face. 64% of U.S. HCPs have reported burnout during the pandemic. • HCPs are also twice as likely to attempt suicide than the general population, with 20% of workers knowing physicians who considered, attempted, or died by suicide during COVID-19. With the stress and mental health issues these physicians face, one might think they would seek help, but they usually don’t.
  7. OGILVY BY THE NUMBERS More than 2× Physician suicide rate vs. general population1 51% vs. 64% Physicians across 60 countries vs. the U.S. who reported burnout during COVID-192,4 28% Of residents experience MDD during training vs. 7%–8% general population3 14% Of U.S. physicians with mental health symptoms sought help5 20% Know a physician who considered, attempted or died by suicide during COVID-195 124,000 Projected physician shortage within 12 years6 1 American Psychiatric Association (APA) 2018. Abstract 1-227. Presented May 5, 2018. 2 Morgantini LA, Naha U, Wang H, et al. Factors contributing to healthcare professional burnout during the COVID-19 pandemic: a rapid turnaround global survey. PLoS One 15, 9. (September 2020): e0238217. doi:10.1371/journal.pone.0238217. 3 American Foundation for Suicide Prevention, “Facts about Mental Health and Suicide Among Physicians.” 4 Medscape US and international physicians’ COVID-19 experience report: Risk, burnout, loneliness. September 2020. 5 The Physicians Foundation, 2021 Survey of America’s Physicians: COVID-19 Impact Edition. 6 Association of American Medical Colleges report, “The Complexities of Physician Supply and Demand:
  8. OGILVY 8 Female physician, participant in survey published in General Hospital Psychiatry “I WOULD NEVER WANT TO HAVE A MENTAL HEALTH DIAGNOSIS ON MY RECORD.” OGILVY
  9. OGILVY Female Physician, participant in survey published in General Hospital Psychiatry I WOULD NEVER WANT TO HAVE A MENTAL HEALTH DIAGNOSIS ON MY RECORD • HCPs fear the stigma associated with mental health issues and feel there is no safe space in their work environment to talk about it. They fear being reported to medical licensing boards due to the label of “mental illness” being put on their permanent record. This record follows them throughout their career and can make it difficult and create barriers within their fields. • When HCPs do look for help, they can be mandated to seek treatment in the health setting of their peers, the exact people they’d prefer not have knowledge of their mental health issues. It’s also very difficult for them to seek help elsewhere as it’s very expensive compared to receiving help from within their own health system.
  10. OGILVY BARRIERS TO CARE Fear of stigma – no safe space Belief they can manage independently Fear of losing patients No time Embarrassment or shame Fear of reporting to medical licensing boards
  11. OGILVY 11 Dr. Kristen M. Plastic surgeon, Dallas area “THERE IS A PERVASIVE THOUGHT BEING HUMAN IS A WEAKNESS. PHYSICIANS NEED TO BE TAUGHT SELF- OGILVY
  12. OGILVY SUPPORT WE HAVE SUPPORT WE NEED Evidence-based training to address burnout and feelings of suicide Educational campaign to address stigma Better protections in licensing boards Peer-supportive communities
  13. OGILVY Dr. Kristen M., Plastic surgeon, Dallas area THERE IS A PERSISTENT THOUGHT BEING HUMAN IS A WEAKNESS. PHYSICIANS NEED TO BE TAUGHT SELF-CARE • The support that’s currently available is not enough. We need to address the causes and factors of burnout and provide the assistance needed to combat it. Helping modify daily stressors can go a long way for many HCPs. Simple efforts like: o Sponsored programs geared toward HCPs addressing work- life balance o Working with hospital administrators to bring resources (apps, guest speakers, meditation rooms) to HCPs in the workplace o Positive, encouraging messaging embedded in EHR systems
  14. OGILVY 14 Mental Health Burden Is Real The implications among today’s physicians are staggering physically and emotionally. Physicians Are People, Too They require care just like the rest of us, and they shouldn’t be penalized for seeking it. Today’s Burden Impacts Tomorrow’s Medical Workforce Better access to care and support services can have a downstream effect in helping prevent against future medical provider shortages. OGILVY
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