Presentation about Agile Change Center @ SwCG Innovationsdag 2014-04-24 in Malmoe. SwCG Swedish Consulting Group is one of the fastest growing companies in Sweden. We’ve been in business for 7 years and are currently located in Sweden at 5 locations - Stockholm, Gothenburg, Växjö, Linköping, Malmö and in Oslo, Copenhagen and Shanghai.

1. Agile Change Center
How to implement change in an
agile way
Ola Morin

2. Change management is ….
… a change in daily behavior!
I UNDERSTAND THE PROBLEM
I KNOW THE SOLUTION
.. but still – I DON’T DO IT!

3. Getting from the CURRENT state to
the WANTED state
Prepare Unfreeze Move Refreeze
Kurt Lewin
1951
CURRENT WANTED

4. The Kübler-Ross grief curve
Denial
"This isn't really
happening." Anger
"This is happening, but it
shouldn't be and it's ______'s
fault."
Depression
"This is happening and it's awful, and
there's nothing I can do about it."
Bargaining
“This is happening, but
perhaps we can go back to ...”
Acceptance
"This is happening and
it's OK. Life goes
on. What's next?"
Morale/performance
Time

5. The Satir Change Model

6. Change Vs. transition

7. Ingredients for a sustainable transition
Understanding the
purpose
Symbolic leadership
Problem / Solution
mindset
Visibility and
transparency
Measurements
driving change
Do – Learn – Adapt
attitude

8. What does this has to do with agile?
Agile approach to
change backlog
Small iterations
Removing
impediments

9. ACC
9
ACC
BOARD
CHANGE
ITEMS
IMPLEMENTED
CHANGES
PROBLEMS,
NEW IDEAS
REQUESTED
CHANGES KPIS

10. Sprint example for ACC

11. But how to make change happen?
Prepare Unfreeze Move Refreeze
Sprint
Zero
Sprint
1
…
Sprint
N
Sprint
N+1

12. Prepare/Sprint Zero
A
B CD
E
F G
H
I
J
K L
M
N
O P
Q
R S
T
U
V
X
Y
0
1
2
3
4
5
6
7
8
9
10
-5 -4 -3 -2 -1 0 1 2 3 4 5
Formalorinformalauthority
Level of true ind. interest
Stakeholdermap (coded)
Define change
Plan change
Create materials

13. Unfreeze
Make aware
Create motivation/
acceptance
Transition team Management team Organization

14. Move
Change behaviors
Maintain motivation/
acceptance
Keep up the
momentum
Ensure
consistency of
message
Verify that
changes are
being made
Celebrate quick
wins and
successes
Support, coach,
train, be
available
Remove
obstacles
Close the old

15. Refreeze
Reinforce behaviors
Reinforce motivation/
acceptance
Watch out for
’elastic
bands’
Reward the
wanted
behavior
Story telling
Use new
language
Continue to
remove
obstacles
Don’t celebrate victory too early

16. Agile Change Center
How to implement change in an agile way
Ola Morin
2014-04-24 @ SwCG