1. OLOGE UZAZORMARO
House 6, Luke Emmanuel Crescent, Satellite Town, Lagos.
Phone: 07088606717, 08034541084
To obtain a challenging position in the Information Technology field with the possibility of
I am responsible for ensuring that the solutions offering are adopted by my clients either banks,
and financial institution. My role includes engaging in a c level discussion and to evangelize our
technology solution offerings, evaluate the business needs of the customers, propose the
solutions that will help the customers’ businesses as an integrated experience and ensure the
delivery of such solutions.
WANs & LANs
CRM Business Analyst and Project
Team building - leadership
Real time systems
Tigo Ghana Outbound Contact Center
Implementation of Microsoft Dynamic CRM for Diamond Bank PLC
Implementation of Database Migration Software for Access bank and Diamond bank.
Implementation of Work force management software for Etisalat Nigeria
Integration of JSON database with Microsoft SQL for PAL Pension
Design and building of Business process for VDT communication
Implementation of Contact center for Estream Networks
Design and implementation of NCC contact center and CRM
Administration of Window 2000 SQL server
Microsoft Certified Professional (MCP)
Microsoft Certified IT Professional (MCITP)
Microsoft Dynamics CRM 4.0 Extending Microsoft Dynamics
Microsoft Dynamics CRM 2011 Customization and Configuration.
2. JAN 2013 – TILL DATE Head Business Application Signal Alliance
Provide a complete range of Information Technology Services: These include and not limited to the followings
Assist in the development of Business strategic & operational plan for our customer.
Work with the CEO to define the application architecture for Financial bodies
Developed the architectural strategies for new application development and integration
Technical sales leadership
Engagement with business owners to understand business needs
Recommendation of best technologies to support corporate users
Charting and optimizing business process workflows with Clients
Desktop and Server support
Coordinate ERP procedure and processes across –
Negotiate services contracts together with Procurement; link to broader outsourced staffs agreements, as
appropriate. Plan, budget and execute IT projects, as requested.
Governance of IT strategies:
Ensures that all products and services are delivered according to agreements with the client’s business
Provide suggestions for enhancing IT efficiencies and performance.
Rollout and maintain Operational Excellence program for IT.
Ensure projects are completed using Project Management principles.
Responsible for ensuring that technology enhancements to infrastructure and business applications address the
goals of the business
Manages IT staff and contractors. These responsibilities include:
Ensuring consistent execution of HR processes including PMP, pay, promotions, career development, job
selections, leadership development according to local laws and practices and corporate MRS HR policies as
Develop training plans with IT staff.
Works with the external consultant for the implementation of ERP, CRM.
Responsible of the maintenance of Microsoft solution in-house and external clients and ensuring 100% data
integrity of the ERP.
Gleans new ideas, processes and IT tools from external sources for continuous improvement to projects.
Understand full impact to both business and IT systems.
3. Thorough knowledge of infrastructure design and configurations. Makes recommendations for upgrades.
Improves procedures for maintaining infrastructure. Focuses on long-range initiatives. Diagnoses complex
operational problems and stays current with industry-wide technology
MAY 2008 – NOV 2012 Head Solution Consulting Customer Contact Solutions
Nigeria Ltd. (CCSNL)
Assists in the planning and implementation of additions, deletions and major modifications to the supporting
Implements network security at corporate level.
Oversees the administration and maintenance of the company's infrastructure, and directs more junior
Innovators when necessary.
Oversees the administration of the company's WAN.
Manages and develops upgrades to the company's telephone system in the corporate office.
Oversees all telephone changes, including routing for seating assignments.
Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support
Works with project teams to help implement Internal Systems.
Help Desk Administration
Oversees all help desk activities at the regional level.
Responds to escalated help desk issues.
Oversees the administration and maintenance of our tracking software.
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely
Builds and maintains vendor relationships and manages the purchase of hardware and software products.
Manages the purchasing of all software, hardware and other IT supplies at the corporate level.
Ensures that company assets are maintained responsibly.
CAREER PATH CORE COMPETENCIES
Facilitates team meetings effectively.
Holds regular status meetings with team.
4. Keeps team well informed of changes within the organization and general Extensity news.
Effectively communicates relevant IT-related information to superiors.
Delivers engaging, informative, well-organized presentations.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Relays relevant IT-related information to the company in a timely manner.
Initiates and implements improvements in all areas of IT responsibility.
Serves as main point of contact on all IT-related matters for the office assigned.
Responds/acts on upper-management direction.
Identifies and provides standards for gathering information for use in trend analysis and reports information
to company management.
MARCH 2005 – FEB 2007 IT SUPPORT RUBY NETWORK
Prepare business justification for new business application and related IT projects and communicate reports to
the management for evaluation and approval.
Collate and document business and user requirements from functional business areas to ensure that this
information is available for solution design and configuration.
Ensure that the business and user requirement document are made available to solution provider to serve as
an input for requirement definition and application configuration.
Monitor closely the activities of solution providers to ensure that application implementation is carried out in
accordance with set standards and quality policies.
Serve as a project Librarian for the business; maintaining documentation of software implementation issues,
plan deliverables and user manuals.
Identify problem, determine source of problem, identify responsibility for problem resolution and take
appropriate corrective actions are taken.
Maintain a database of problems and resolutions that arises from users interaction with the application as a
reference for learning and skill enhancement
Review training requirements and identify end users training needs make recommendations on training
requirements to the management.
Ensure that user-friendly training manuals are developed for application deployed in the business to enhance
self-learning and facilitate knowledge transfer on application usage.
Write/Designed report for department, users and Management.
Summary of key responsibilities:
Helpdesk support in networking and hardware problems.
Configuration, Management & Maintenance of Windows 2000 & 2003 Servers; Domain Controller; Microsoft
Exchange Server; DNS Server; DHCP Server; Backup Server and other servers that run on Ms. Windows 2003
Effective use and management of Active Directory, group policy configuration and management; creating and
assigning users and group security access privileges, and rights; troubleshooting and correcting network
5. problems; Monitoring Server Performance; Securing Windows Server; Implementing Administrative
Templates & Audit Policy etc.
The installation and implementation of a PABX solution was used to lower the cost of telephony by about
30% with the first 3 months. It also improved communication, enhancing collaboration within the
organisation. Other tools used for this purpose include MS-Exchange Server/Outlook, Instant messenger and
Support Management in the use of Ms PowerPoint, Ms Project and Ms Visio for Presentation.
1997 -2002 Electronic Computer Engineering
Lagos State University
Computer Association of Nigeria (CAN) - Member
Reading, Playing Chess and Table Tennis
References Available upon request