1. SAPience.be TECHday 2011
Modeling tomorrow’s technology
MIVB – STIB moves from operational
reporting to Strategic Corporate
Performance Management
Omar Akabi – STIB/MIVB
Your logo Rob Roemers – Taurus-i
Lamot, Mechelen
April 6, 2011

2. Agenda Agenda Your logo
1. MIVB – STIB
2. Taurus-i / Keneos
3. Where we Started
4. Vision and Roadmap
5. Methodology
6. Current progress
7. Future challenges
6/04/2011 Page 2

3. Agenda MIVB-STIB Your logo
Regional Public Transportation for the
Brussels Area founded in 1954
Employees: 6300
Operating Budget: 207.150.040,8 EUR
Kilometers serviced to passengers:
Metro: 3.636,1 Millions
Tram: 1.669,5 Millions
Bus: 1.466,9 Millions
Customers:
1.100.000 Inhabitants
350.000 Commuters
Public Sector Organisation
6/04/2011 Page 3

4. Agenda 290,6 million journeys Your logo
STIB provided no less than
290.6 million journeys in 2009.
This is an increase of 1.56% in
relation to the previous year,
and 4.5 million additional trips.
The number of journeys has
continuously risen for the last
10 years. The division of
journeys is as follows:
80.9 million bus journeys
76.3 million tram journeys
133.4 million metro journeys
6/04/2011 Page 4

5. Agenda Your logo
• MIVB – STIB
• Taurus-i / Keneos
• Where we Started
• Vision and Roadmap
• Methodology
• Current progress
• Future challenges
6/04/2011 Page 5

6. Agenda Taurus-i - Keneos Your logo
At Taurus-i, we believe that your core business is not about
implementing SAP. That is why our Performance Management
consultants are extraordinary people with an expert business
background and a strong no-nonsense mentality.
They will guide you in your process from idea to ROI
Keneos is fast becoming one of Europe’s leading SAP (only)
consulting groups. Our mission is to help large and medium-sized
companies to realize the full potential of SAP-based solutions to
optimize their business.
With a global ecosystem of 300 consultants, we deliver services
through local subsidiaries in Belgium, Luxembourg, France and
Switzerland and a unique pan-European network of affiliates.
Our competences cover almost all SAP areas including for
example Business Intelligence, Human Capital Management,
Corporate Finance, Sustainability Performance.
6/04/2011 Page 6

7. Agenda Your logo
• MIVB – STIB
• Taurus-i / Keneos
• Where we Started
• Vision and Roadmap
• Methodology
• Current progress
• Future challenges
6/04/2011 Page 7

8. Agenda Legacy Problems Your logo
Main painpoints of the old situation
 Growing disconnect between IT and business
 Low user confidence
 Poorly maintained reports
 Priviliged relationships between business and IT
 Business developing on their own and bringing in
own consultants
 IT responsible for data quality
6/04/2011 Page 8

9. Agenda Where we started Your logo
How we started to tackle this situation
 Development of a BI Roadmap to achieve
 Stable system environment
 Harmonised team structure
 BI Competence Center
 BI Quality Procedures
 Enterprise Reporting Methods
 KPI & Report Libraries
 Standards & Procedures
 Business Sponsors & Data Owners
6/04/2011 Page 9

10. Agenda Your logo
• MIVB – STIB
• Taurus-i / Keneos
• Where we Started
• Vision and Roadmap
• Methodology
• Current progress
• Future challenges
6/04/2011 Page 10

11. Agenda Maturity Model Your logo
6/04/2011 Page 11

12. Agenda Long term vision Your logo
Business Users
Project Mode Operational mode
Standar
Enterprise reports
d KPI &
Reports
Quality Manager
Daily Monitoring Support
KPI Governance
Board
6/04/2011 Page 12

13. Agenda High Level Roadmap Your logo
Phase 1: Phase 2:
Standards & Procedures Stable System
June 2012
December 2011
April 2011
Phase 3:
Operational Competence Center
6/04/2011 Page 13

14. Agenda Your logo
• MIVB – STIB
• Taurus-i / Keneos
• Where we Started
• Vision and Roadmap
• Methodology
• Current progress
• Future challenges
6/04/2011 Page 14

15. Agenda New Organisation Your logo
Advantages
 Clear IT – Business contact
 No more priv. Relationships
 Clear lines of escalation
 Single Quality Manager
 Operational & Project team
6/04/2011 Page 15

16. Agenda Leading Principals Your logo
• Focused on increasing
Continual the effectiveness and/or
efficiency of an
Improvement organisation to fulfill its
policy and objectives.
• Covers the entire history of a
Application software solution. Provides
Lifecycle processes to optimize
business continuity and
Management agility.
• Align Business and IT Goals
Release to achieve the Business
operational objectives
Management derived from the Enterprise
strategy
6/04/2011 Page 16

17. Agenda Guidelines Your logo
 (As much as possible) SAP Standard
 Single Version of the Truth
 One User interface for all reporting
 Data Quality belongs with the business or the source
 Business SPOC (single point of contact) for each solution area
 No blueprint, no project
 Realistic Planning (underpromise, overdeliver)
 One Quality Manager for the entire BI system
6/04/2011 Page 17

18. Agenda What is the source? Your logo
 Incoming business requests
where all for “strategic” type
reporting while in many areas
“operational” level was not
yet functional.
 Created awareness among
business users and
willingness to invest time
once the link was clear.
6/04/2011 Page 18

19. Agenda Analysis Process Your logo
“What do I do to answer
question X?”
Created awareness
within the business that
analysis of data also
follows specific steps.
Leading to better specs
and harmonised reports
6/04/2011 Page 19

20. Agenda System Landscape Your logo
SAP BO 4 (future reporting interface)
SAP EP
BI & BPC ECC
CRM
Non-SAP Operational SolMan Non-SAP BI
6/04/2011 Page 20

21. Agenda Your logo
• MIVB – STIB
• Taurus-i / Keneos
• Where we Started
• Vision and Roadmap
• Methodology
• Current progress
• Future challenges
6/04/2011 Page 21

22. Agenda Current Progress Your logo
• Only one more resource tackling daily issues
– Down from 3 to 4
• Data loading stabilised, Reporting availability up
– Internal SLAs
• Harmonising Report layouts
– Documenting formulas and content
• Negociating Data Contracts with Data Providers
– Data Quality no longer responsibility of IT
• Team Structure clarified (within IT and Business)
• 4 releases per year
• Quality control implemented
6/04/2011 Page 22

23. Agenda Comex Operations Your logo
• High visibility Project for Executive Commitee
• Covering all three business modes (Bus, Tram, Metro)
• Topdown project (dashboards to operational reports)
• Re-using existing developments, correcting and creating new ones
• Business case for enterprise reporting (KPI tree,…)
6/04/2011 Page 23

24. Agenda Your logo
• MIVB – STIB
• Taurus-i / Keneos
• Where we Started
• Vision and Roadmap
• Methodology
• Current progress
• Future challenges
6/04/2011 Page 24

25. Agenda Future Challenges Your logo
• Discipline
– For Planning
– For Quality Control
– For Releases
– For “Single version of the Truth”
• Strong Sponsorship
• Keep (and rebuild) trust of business in BI
• Structured testing in Quality environment
• Build business knowledge on IT side
• Integrate BI reporting from top to bottom into the enterprise
6/04/2011 Page 25

26. Agenda Our new Motto Your logo
What gets measured gets done
6/04/2011 Page 26

27. Your logo
Thank you!