In today's rapidly evolving world of subscription-based software, if there's is one thing that's certain it's that the power is the hands of the customers. Gone are the days of companies relying on customer acquisition alone. Retention and renewals are now just as critical to sustainable growth, and that means that in order to be successful, companies have to put their customers' success first.

But don't just take it from us — we've put together a collection of quotes from 12 of the industry's leading experts on customer success, underscoring exactly why it is the new #1 priority for SaaS companies.