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Policy Lab
method bank
and toolkit
Summer
2015
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge
Develop,...
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge and idea...
Policy Lab tools
and techniques
Visioning
workshops
help teams
build a
shared view
of the policy
area
Tools & Techniques
Diagnose: Setting scope
‘Hopes and
Fears’ cards help
teams develop a
shared vision
Tools & Techniques
Diagnose: Sharing vision
‘Challenge setting’
pages are used to build a
shared understanding of
a problem
Tools & Techniques
Diagnose: Challenge
‘Change cards’ These
cards change the scope
of the problem, by
prompting new
perspectives – download
a set here
Tools & Te...
‘Design ethnography’
builds insight by shadowing
users or spending time with
them discussing their lived
experience in rea...
‘Personas’ are
used to represent
different end users
Tools & Techniques
Discover: User’s experience
‘Journey mapping’
looks at a service
from a user’s point
of view
Tools & Techniques
Discover: User’s experience
‘Asset Mapping’
Assumes nothing
starts from a blank
page so looks at a
what knowledge,
skills, resources,
intellectual pro...
‘Policy on a page’
This template
captures a snapshot
of a policy area. It
follows a similar style
to a business model
canv...
Rapid ideas generation is
a quick fire technique for
teams to co-create new
ideas
Tools & Techniques
Develop: rapid ideas
Co-design workshops
enable different people to
come together and share
ideas
Tools & Techniques
Develop: Ideation
‘Touch points’ mark
the physical
interactions with a
service
Tools & Techniques
Develop: Areas for improvement
Collaborative
workshops help
teams generate
shared
ownership and
actions
Tools & Techniques
Develop: Priorities
Paper
prototyping
Rapidly sketch
out an example
of how a service
might work using
software apps
like POP
Tools & Technique...
‘Table top prototyping’
helps visualise a service to
quickly test assumptions
Tools & Techniques
Develop: Prototypes
‘Speculative design’ helps
visualise a future product and
use this to build a future
scenario. For example a
future newspa...
Co-design sessions enable
end-users and policy-makers
to come together use their
collective wisdom to develop
options.
Too...
Opportunity Mapping, lays
out key concepts and ideas
so that teams can discuss
and prioritise together.
Tools & Techniques...
Road mapping helps build a
shared plan of action using
visual assets and milestones
Tools & Techniques
Develop: Roadmapping
Service blueprints reveal the
intended service delivery
across different channels e.g.
digital, face to face, print.
Tools...
A ‘jam’ is where different
people come together in
small groups, simultaneously
networked around the world
to share insigh...
Policy Lab
approach
Optional additional units
Policy Lab Team with Policy Lead
Lab Intro Hopes &
fears
Personas /
pen
portraits
1-3 hours
Rapi...
Engage with sponsor
Commission experts
Citizen insight
Establish governance
ExternalInternal
Options appraisal
Test and ev...
Working with Lab
Commissioning Lab
Our projects come from all parts of
government.
We are always open to enquiries
for new...
Policy Lab UK
Read more openpolicy.blog.gov.uk
Or follow us on twitter
@PolicyLabUK
Or contact
beatrice.andrews@cabinetoff...
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Methodbank and toolkit for design in Government

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A Policy Lab UK method bank and toolkit in pictures. The Lab has been testing new tools and techniques for policymaking in the UK government - from user centred design to datascience and here is a selection from some of our work to date.

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Methodbank and toolkit for design in Government

  1. 1. Policy Lab method bank and toolkit Summer 2015
  2. 2. Diagnose Discover Develop & Deliver Lab light Full project Establish scope & Generate insights Identify knowledge Develop, test and refine shared ideas and proposals Policy Lab Team with Policy Lead Policy Lead Policy Lab full project process 2015 ExternalInternal
  3. 3. Diagnose Discover Develop & Deliver Lab light Full project Establish scope & Generate insights Identify knowledge and ideas Develop, test and refine ideas and proposals Optional additional units Policy Lab Methodbank Lab Intro Hopes & fears cards Personas / pen portraits Rapid Ideas generation Asset mapping Lab templates Rapid Prototyping / minimal viable product Challenge setting Opportunity mapping Customer Journey mapping Research Review / Evidence Safari Road- mapping Review / pitches / critique Ideation & co-design Policy Canvas Discovery cards Change cards Setting scope Design sketch sheets Ethno- graphy Options review pages Service or systems blueprint Speculative design Road- mapping template Service blueprint Persona template User- journey maps 72 3 5 8 10 11 121 9 Feedback Pages 6 Ideation template 13 Challenge setting cards 4 Paper prototype templates 14
  4. 4. Policy Lab tools and techniques
  5. 5. Visioning workshops help teams build a shared view of the policy area Tools & Techniques Diagnose: Setting scope
  6. 6. ‘Hopes and Fears’ cards help teams develop a shared vision Tools & Techniques Diagnose: Sharing vision
  7. 7. ‘Challenge setting’ pages are used to build a shared understanding of a problem Tools & Techniques Diagnose: Challenge
  8. 8. ‘Change cards’ These cards change the scope of the problem, by prompting new perspectives – download a set here Tools & Techniques Diagnose: Challenge
  9. 9. ‘Design ethnography’ builds insight by shadowing users or spending time with them discussing their lived experience in real contexts Tools & Techniques Discover: User’s experience
  10. 10. ‘Personas’ are used to represent different end users Tools & Techniques Discover: User’s experience
  11. 11. ‘Journey mapping’ looks at a service from a user’s point of view Tools & Techniques Discover: User’s experience
  12. 12. ‘Asset Mapping’ Assumes nothing starts from a blank page so looks at a what knowledge, skills, resources, intellectual property already exist and how they are configured. Tools & Techniques Discover: Asset Mapping
  13. 13. ‘Policy on a page’ This template captures a snapshot of a policy area. It follows a similar style to a business model canvas. Tools & Techniques Discover: Policy scope
  14. 14. Rapid ideas generation is a quick fire technique for teams to co-create new ideas Tools & Techniques Develop: rapid ideas
  15. 15. Co-design workshops enable different people to come together and share ideas Tools & Techniques Develop: Ideation
  16. 16. ‘Touch points’ mark the physical interactions with a service Tools & Techniques Develop: Areas for improvement
  17. 17. Collaborative workshops help teams generate shared ownership and actions Tools & Techniques Develop: Priorities
  18. 18. Paper prototyping Rapidly sketch out an example of how a service might work using software apps like POP Tools & Techniques Develop: Concepts
  19. 19. ‘Table top prototyping’ helps visualise a service to quickly test assumptions Tools & Techniques Develop: Prototypes
  20. 20. ‘Speculative design’ helps visualise a future product and use this to build a future scenario. For example a future newspaper headline, or an object from the future can stimulate new thinking. Tools & Techniques Develop: Designs
  21. 21. Co-design sessions enable end-users and policy-makers to come together use their collective wisdom to develop options. Tools & Techniques Develop: Co-design IMAGE FROM EXPORT JAM
  22. 22. Opportunity Mapping, lays out key concepts and ideas so that teams can discuss and prioritise together. Tools & Techniques Develop: Opportunities IMAGE FROM DOTT
  23. 23. Road mapping helps build a shared plan of action using visual assets and milestones Tools & Techniques Develop: Roadmapping
  24. 24. Service blueprints reveal the intended service delivery across different channels e.g. digital, face to face, print. Tools & Techniques Deliver: Blueprints
  25. 25. A ‘jam’ is where different people come together in small groups, simultaneously networked around the world to share insights, generate new ideas, build concepts and present them, all in a limited amount of time. For example check out this video from Northern Futures Other tools & techniques
  26. 26. Policy Lab approach
  27. 27. Optional additional units Policy Lab Team with Policy Lead Lab Intro Hopes & fears Personas / pen portraits 1-3 hours Rapid Ideas generation Asset mapping As Required Lab sprint process 2015 PrototypingChallenge Setting Opportunity mapping Journey mapping Research Review Lab introduction Lab sprint Road- mapping Session write up Pitches / critique As Required As Required Evaluate 3 hours – 3 days
  28. 28. Engage with sponsor Commission experts Citizen insight Establish governance ExternalInternal Options appraisal Test and evaluate Policy Lab Team with Policy Lead Policy Lead Lab Intro Outline proposal Prototyping Implement 3-6 weeks Ethnography and expert input Evaluate Advisory group Expert group Project group 4-8 weeks Identify scope Generate insights Develop shared ideas and proposals Policy Lab full project process 2015 Lab Sprint As Required As Required Lab Report Co-lab Session
  29. 29. Working with Lab Commissioning Lab Our projects come from all parts of government. We are always open to enquiries for new projects. We offer a quick overview of Policy Lab and an opportunity to work up a project idea in an introductory workshop for policy teams who may be interested in running a lab project. For more information contact Beatrice.Andrews@cabinetoffice.gov.uk
  30. 30. Policy Lab UK Read more openpolicy.blog.gov.uk Or follow us on twitter @PolicyLabUK Or contact beatrice.andrews@cabinetoffice.gov.uk

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