Policy Lab's presentation to the HOPPs Board meeting in December 2014. It shows some of the tools and techniques that the Lab has been trialling in government.
6. Hopes and
Fears help teams
develop a shared
vision
Tools & Techniques
Discover: Setting scope
7. ‘Personas’ are
used to represent
different end users
Tools & Techniques
Discover: User’s experience
8. ‘Design ethnography’
builds insight by shadowing
users or spending time with
them discussing their lived
experience in real contexts
Tools & Techniques
Discover: User’s experience
9. ‘Journey mapping’
looks at a service
from a user’s point
of view
Tools & Techniques
Discover: User’s experience
10. Systems mapping
and ‘Touch points’
mark the physical
interactions with a
service
Tools & Techniques
Discover: Areas for improvement
11. ‘Challenge cards’ are
used to build a shared
understanding of a
problem
Tools & Techniques
Define: Challenges
15. ‘Table top prototyping’
helps visualise a service to
quickly test assumptions
Tools & Techniques
Develop: Prototypes
16. Service blueprints reveal the
intended service delivery
across different channels e.g.
digital, face to face, print.
Tools & Techniques
Deliver: Blueprints
17. Road mapping helps build a
shared plan of action using
visual assets and milestones
Tools & Techniques
Deliver: Roadmapping
18. The Policy Lab is funded by departments for departments, we are a small team
supported by departmental secondees and external experts. We are part of the
Government Innovation Group, working with the Cabinet Office’s Open Policy
Making Team and the Policy Profession Support Unit.
Demonstration projects: Home Office, Surrey and Sussex Police, Ministry of Justice
and HMRC & DWP. Lab Light projects: Deputy Prime Minister’s Office, Cabinet
Office Horizons Scanning team, GO Science, DWP and Departmental Policy Schools.
Design industry experts: Uscreates, Innovation Unit, Livework, Nonon, RedFront,
Sea Communications and Public i. Events: Civil Service Live, Institute for Government.
Advisors, friends and partners: MindLab, GDS, Design Council, Nesta, and RSA and
All Party Parliamentary Group on Design and Innovation.
Policy Lab team: Paul Maltby, Dr Andrea Siodmok, Beatrice Andrews, Cat Drew and
Lisa Graham. AHRC Research Fellow, Dr Lucy Kimbell.
With thanks to
Lab partners, friends
and industry experts
[16 December 2014]
19. Policy Lab UK
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