The top 8 Gartner ITOSSS 2018 Takeaways. What's the future of IT operations? The OpsRamp team went to Gartner ITOSSS 2018 in Orlando, Florida where the theme was "At the Crossroads of Change: Agility, Innovation & Transformation". We saw a glimpse of tomorrow. Here are our top 8 takeaways from the show.

1. 8 Gartner ITOSSS
Takeaways
Gartner IT Operations Strategies &
Solutions Summit 2018

2. 1. Business Outcomes
Matter Most
IT's new role isn’t about delivering
services to the business, but how to
enable the business. The
conversation needs to change from
IT alignment with the business to IT
embedded in the business.

3. 2. Put the Customer
First
IT teams need to show that
what they do have relevance as
80% of large enterprises will
integrate customer touch points
to increase revenue, profits, and
satisfaction.

4. 3. Digital Immaturity
is Not an Option
Investors are rewarding
companies with high digital
maturity. There is a correlation
between digital maturity and
company results.

5. 4. Cloud Computing
is Not a Destination
By 2025, 80% of enterprises will
have closed down their traditional
data centers vs. 10% today.

6. 5. It’s Time to Consolidate
Your Monitoring Tools
Assess your overall
monitoring strategy and
streamline your tool set - It’s
not about how many tools
but having the right tools.

7. 6. Get Smarter and
Automate
Build your capabilities to
support proactive use cases
as you work towards
establishing an enterprise-
strength AIOps digital
platform.

8. 7. It's the People and
Process
Leadership and the ability
to motivate people and hold
them accountable with the
right DevOps metrics will be
the key to success, not
technology.

9. 8. Relevance as a Service
Think of IT Operations as a service
broker, or as we call it, “IT Operations
as a Service.” We've gone from
craftspeople to industrialization to
platform thinking, which requires a
new Digital Platform Model.