Manage your incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime. Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds. Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure. AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts

1. 1
OpsRamp
Intelligent Incident Management For Superior Digital
Performance

2. Downtime Continues to Bring Down IT Ops
5 Hours
Despite all the
investment in
tools, it still takes
5 hours to recover
from an IT outage
$163,674
The average cost
of downtime per
hour, according
to Aberdeen
$818,370
The average cost
of an IT outage,
assuming 5 hours
of downtime per
incident

3. 3
Alert Fatigue is Beyond Alarming
60%
of financial services
organizations receive
100,000+
alerts per day.
Out of a sampling of
2,542 anomalous events,
only 23.2 were actual
threats, a ratio of nearly
110:1 – the rest were false
positives.
110:1
Is the increase in value-added
work if you shift just 10% of the
IT budget away from
time-intensive incident
management and remediation.
33%-50%

4. ITSM Teams Are Interdependent
Getting to Problem Management is
manual and IT Ops tools don’t help
much
You can’t define, meet or improve SLAs
without better availability and performance
data
ITSM is often considered slow and
cumbersome as opposed to DevOps
Incidents
Problems
Errors

5. Why’s It Hard To Manage Modern, Hybrid Environments?
Siloed, Domain Specific
IT Teams (DevOps,
ITSM, IT Operations)
Too Many Tools and
Out of Date Technology
No Visibility & Control For
Hybrid Environments;
Can’t effectively prevent
downtime

6. Why OpsRamp?
100%
Visibility across your hybrid IT
infrastructure
50%
Cost savings vs. too many ITOM
tools in place today.
50%
Reduction
in MTTR
Take Action Faster with
Context and Insight
Be the First to
Know
Run IT Ops as a
Service
50%
Reduction
in MTTD

7. OpsRamp Intelligent Incident Management

8. 7
Connecting with OpsRamp
See everything, all
in one place.
Manage and monitor your
services with insight
Continuous innovation
through automation
Discovery Intelligence Optimization
opsramp.com/solutions/incident-management/
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9. 8
THANK YOU