The OpsRamp Summer 2020 Release introduces new synthetic and cloud monitoring capabilities for identifying and resolving user performance issues across business-critical applications and services. Watch this on-demand webinar and get to know all the new IT Ops management platform enhancements including: Hybrid Discovery and Monitoring: OpsRamp's new synthetic monitoring not only identifies bottlenecks across multi-step transactions but also correlates transactional performance such as page responsiveness and page timeouts with business metrics such as conversion rates and completion rates. Support for 22 new AWS services expand our cloud monitoring capabilities. Event and Incident Management: New AIOps capabilities help incident managers minimize the business impact of IT outages with faster service restoration. New alert integrations add to the platform’s extensive integration ecosystem. Platform Updates: Get a sneak peak into what's next and how you can get involved in beta programs. Hear from the OpsRamp product gurus and dive into a comprehensive demonstration of what's new. Watch the recording here: https://www.brighttalk.com/webcast/17791/423207 Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

1. OpsRamp IT Operations Platform
Summer 2020 Release
June, 2020

2. © 2020 OpsRamp. All Rights Reserved.
Welcome toToday’sWebinar
ReviewWhat’s New in the Summer 2020 OpsRamp Platform Release
Demonstrations
Discussion
Darren Cunningham
Marketing
Michael Fisher Product
Management
CurtThorin
Solution Consulting

3. © 2020 OpsRamp. All Rights Reserved.
Enterprises are Doubling Down on
DigitalTransformation
Despite economic uncertainty, 73 percent
of IT operations leaders expect to either
accelerate or maintain their digital
transformation spending.
opsramp.com/insights

4. © 2020 OpsRamp. All Rights Reserved.
But Silos andTool Sprawl Remain a Huge Challenge
4
Siloed, Domain-SpecificTeams
ITSM | IT Ops | DevOps
Too ManyTools, LegacyTech
“Slow is the new downtime!”
Lack ofVisibility, Context,
Governance
Every BU / dept now a software startup
opsramp.com/whatsnew

5. OpsRamp Mission: Simplify andTransform IT Operations
5
Founded
2014
Worldwide
Global Distribution
Employees
300 globally
Investors
Sapphire
Ventures
Morgan Stanley
HPE
Service Provider
customers
Enterprise
customers
“ With its investment in OpsRamp, HPE looks to open a new chapter in IT operations management.”
– Paul Glaser,Vice President and Head of Hewlett Packard Pathfinder –

6. 6
HYBRID
DISCOVERY
& MONITORING
EVENT AND
INCIDENT
MANAGEMENT
REMEDIATION AND
AUTOMATION
SaaS Based
AIOps
Platform
Unified Platform: From Discovery to Resolution
Unified Digital Operations Platform
Multi-Tenancy Role-Based Access Dashboards
Improve ITOps and Business
Alignment
Understand Resource
Dependencies
Detect and Resolve
Incidents Faster
Improve Governance,
Uptime & Reliability
SaveTime
and Costs
Centralize and
Simplify Monitoring
Server
Multi-Cloud
Applications
Storage
Network
Multi-Virtualization
Cloud-Native
Websites &
Transactions
Databases

7. © 2020 OpsRamp. All Rights Reserved.
Introducing OpsRamp Summer 2020
opsramp.com/whatsnew
OpsRamp's powerful discovery and monitoring combines user experience metrics with hybrid
infrastructure instrumentation, service maps, and underlying AIOps capabilities to ensure
high-performing web apps.“
”Bhanu Singh,
SVP Engineering and DevOps, OpsRamp
Discovery and Monitoring Event and Incident Management Other Platform Updates

8. © 2020 OpsRamp. All Rights Reserved.
Persona Drivers for the Summer 2020 Release
Difficulty in achieving the visibility
into key assets and resources after
they are on boarded into the
portal
Peter, the IT Executive Raghu, the IT Manager
Difficulty onboarding new
resources, setting up monitoring,
and gaining actionable insights to
his resources.
Jennifer, the Service Owner
Difficulty in understanding which
resources support key services and
applications her teams need to
complete their workflows
Sarah, the SRE
Difficulty in isolating and
understanding the root cause of a
service outage

9. opsramp.com/solutions/modern-it-infrastructure-monitoring/
Hybrid Discovery and Monitoring
REMEDIATION AND
AUTOMATION
HYBRID
DISCOVERY
& MONITORING
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps Platform

10. © 2020 OpsRamp. All Rights Reserved.10
New Synthetic Monitoring
Track performance of
websites and internet
services.
Benefits:
● Remove bottlenecks
before they impact
users.
● Correlate transactional
performance (page
responsiveness) with
business metrics
(conversion rates and
completion rates.)
Identify and resolve user performance issues across business-critical
applications and services

11. © 2020 OpsRamp. All Rights Reserved.11
Expanded Multi-Cloud Monitoring
22 new AWS integrations
introduced.
Benefits:
● Monitor and optimize
cloud infrastructure
● Insight into availability
and performance
across clouds
140+ integrations across AWS, Azure, and GCP
AWS AppStream
AWS AppSync
AWS Athena
AWS CloudHSM
AWS Cognito
AWS EventBridge
AWS GameLift
AWS Glue
AWS Guard Duty
AWS Inspector
AWS Key Management Service
(KMS)
AWS Lex
AWS Managed Streaming for
Kafka (MSK)
AWS NAT Gateway
AWS Neptune
AWS OpsWorks
AWS SageMaker
AWSTranslate
AWS Elemental
MediaConnect
AWS Elemental
MediaConvert
AWS Elemental
MediaPackage
AWS Elemental MediaTailor

12. © 2020 OpsRamp. All Rights Reserved.12
Expanded On-Prem Monitoring
We’re always broadening
on-prem and cloud
monitoring capabilities.
Benefits:
● Expanded coverage
● Additional flexibility
Monitoring more data center elements and applications
Using JMX, SNMP and
REST API’s
Appliance monitoring
through SNMP
Now users can use domain
credentials for DB
authentication.
Nutanix Acropolis Service
Hypervisor (AHV)
Configurable option for
Service Name/SID
12
40+ SNMP Updates:
● Discovery definitions
● Trap enablement
● Templates

13. © 2020 OpsRamp. All Rights Reserved.13
Agentless Monitoring Enhancements
Monitor-level script
execution.
Benefits:
● Pull more metrics in a
single script execution.
● Reference resource
level attributes &
credentials within
custom monitors
● Leverage native /
custom attributes
dynamically
Remote script executor to build custom integrations using native scripting

14. opsramp.com/solutions/incident-management/
Event and Incident Management
REMEDIATION AND
AUTOMATION
HYBRID
DISCOVERY
& MONITORING
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps Platform

15. © 2020 OpsRamp. All Rights Reserved.
OpsRamp OpsQ: Reduce Noise, Detect/Resolve Faster
15
Auto
Remediation
Alert
Correlation
Auto
Routing
Native
Instrumentation
Integrations
opsramp.com/guide-to-aiops/

16. © 2020 OpsRamp. All Rights Reserved.16
AIOps Updates to Accelerate Adoption
Building trust and transparency into OpsQ Machine Learning
Alert Sequencing Explainer Alert Sequence Policy Status

17. © 2020 OpsRamp. All Rights Reserved.
17
AIOps Updates to Accelerate Adoption
Undo Actions on Alerts
Auto Snooze Alerts
Create Incident from Alert Browser
Improved first response options, greater flexibility, improved user experience

18. © 2020 OpsRamp. All Rights Reserved.18
Syslog Event Ingestion
Ingesting events sent in
the RFC-5424 - Syslog
Protocol.
Benefits:
● Eliminate alert
deduplication
● Configure, push syslog
parsing rule definitions
dynamically
● Avoid manual config
for syslog parsing at
individual gateway
level
Define and manage syslog parsing and alert rules centrally

19. © 2020 OpsRamp. All Rights Reserved.
New Alert Integrations
Pre-built integrations
for popular monitoring
and log management
tools: AppD, Sysdig,
SignalFx, MS SCOM,
Sumo Logic
Benefits:
● Single view across
tools
● Integrate to
consolidate
opsramp.com/integrations
Always adding more so you can ingest events from other tools

20. “OpsRamp is committed to helping customers with more flexible
and economic options for improving hybrid infrastructure
monitoring and real-time incident management.”
Varma Kunaparaju,
co-founder and CEO of OpsRamp
Other Platform Updates

21. © 2020 OpsRamp. All Rights Reserved.21
Advanced Search
Query-based syntax that
allows users to create
complex resource queries.
Benefits:
● Easily search resources
for improved capacity
planning
● Search-based interface
will expand across the
platform
Visibility: Quickly find the resources that matter.

22. © 2020 OpsRamp. All Rights Reserved.22
Platform Innovation
Browser-Based Remote
Consoles (Beta)
Process Automation
Engine (Beta)
Automation and Remediation
Contact Customer Success for More Info

23. © 2020 OpsRamp. All Rights Reserved.23
New Documentation Site
New and improved site to drive self-service, adoption.
docs.opsramp.com
Feedback:
● docs-feedback@opsramp.com
● Leave Feedback button on each page
GitHub based content management:
● https://github.com/opsramp/docs

24. OpsRamp Proprietary/Confidential
24
Service-Centric AIOps Demo
Summer 2020
Demonstration
youtube.com/opsramp

25. ThankYou
opsramp.com/whatsnew