1. WITH GREAT POWER COMES
GREAT RESPONSIBILITY
December 14, 2017

2. Today’s Panelists
Owen Rogers
Research Director, Digital Economics
Unit, 451 Research
Mahesh Ramachandran
Vice President, Product Management, OpsRamp

3. Cloud: With great power brings great
responsibility.
Dr. Owen Rogers

4. Summary
• Cloud promises much but reality bites
• Skills shortage blocks full potential
• The dream lives on
• Help is needed

5. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Organizational Dynamics
2016
What were the key factors in
building the business case for cloud-
computing investments at your
organization? Please select your top
three.
Pre-cloud, administrators
dream of great power:
low-cost, scalable,
available infrastructure…
Any Cost Related
Savings (Net)

6. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Budgets and Outlook 2016
What are the top IT pain points in
your organization? Please select up
to 3.
…post-cloud, reality hits
home…there is a great
responsibility in
controlling this power

7. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Organizational Dynamics
2017
Does your organization currently
face a skills shortage in cloud
computing expertise?
There is a skills shortage
in the market today: who
will control the cloud?

8. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Organizational Dynamics
2017
Which of the following skills categories are
most important for managing your
organization’s cloud computing
environment?
Which of the following skills categories are
most acutely lacking when it comes to
managing your organization’s cloud
computing environment?
The skills gap is
substantial

9. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Organizational Dynamics
2017
Please rate the difficulty in recruiting
for cloud computing expertise.
Please use a 0-10 scale where 0 is
‘not at all difficult’ and 10 is
‘extremely difficult.’ (Binned)
…and not easy to
resolve
Mean 6
Median 6

10. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Organizational Dynamics
2016
What is the most important goal for
your organization’s IT environment
over the next 12 months?
The dream lives on!

11. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Budgets and Outlook 2016
Approximately how much do you
expect your organization’s cloud
computing spending to increase over
the next 90 days compared to the
previous 90 days?
With budgets supporting
the potential…
Mean 12.0%
Median 3.0%

12. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Vendor Evaluations 2016
Q37.Which of the following best
describes how your organization will
use different on-premises and off-
premises cloud environments over
the next 2 years?
Problem is likely to get
worse

13. Source: 451 Research, Voice of the Enterprise:
Cloud Transformation, Workloads and Key Projects
2017
In general how would you describe
your organization’s workload or
service provisioning process?
Tools are mainstream
but yet to be fully
utilized, but could be a
solution

14. The OpsRampView
How do you modernize IT operations for cloud?

15. OpsRamp: The operations management cloud for enterprise IT
Accelerating the speed of IT by discovering, managing and optimizing a diverse IT ecosystem.
Service
Availability &
Performance
Configuration
Management
Automation
Remote Access
& Audit
Event & SLA
Management
IT Operations Platform
Five applications that operations teams use most, delivered from one centralized platform.

16. The Cloud Journey
Age of exploration
Discovering the cloud, its capabilities and
potential to drive business value.
Age of enlightenment
Cloud is a fact of life, and now companies
seek optimization and increased value.
2014 –beyond2008 – 2014

17. What’s different about
managing operations in
the cloud ?
•Cloud native apps – micro-services running
on containers, deployed across manyVMs
•Apps and infrastructure updated often –
daily, weekly, …
Extreme complexity
•IT resources are so easy to provision – just a
command line away
•Easy to provision more resources than you
need
Extreme control – or lack thereof

18. What are we hearing
from our customers?
Visibility and control:
•Show me a report of all of all that I have on my cloud.
•What metrics should I be monitoring on my cloud resources?
•Are my instances reachable on the network, from these locations?
•How do I take snapshots of my volumes regularly?
Costs
•Who are the top consumers of my monthly bill?
•Are my instances too big, too small, or just the right size?
•Am I using all the IP addresses that I’ve bought?
•How many reserved instances should I buy?

19. So, how should you manage
your cloud operations?
1. Manage only by exception
2. Adjust resource supply to
demand, continuously.

20. Manage only by exception.
Most resources go untouched by human eyes or hands.
Focus on the infrequencies.

21. Manage only by exception.
Monitor availability and performance.
Be smart about:
• Where to look: Plenty of
instrumentation available, trick is in
selecting right observation points.
• What to look for: Well-defined exception
conditions, intelligence to recognize
anomalies.

22. Manage only by exception.
Manage configurations.
Be smart about:
• What to set: Generate
configurations programmatically.
• When to check: Check and enforce
desired state, continuously.

23. Adjust supply to demand, continuously
Buy what you use, and not a megabyte more.

24. Become a smart shopper.
• Don’t need? Stop paying for it.
• Make sure the shoe fits. (Right-size
your resources)
• Buy upfront and save!
Know thyself and thy business.
• What are your demand patterns?
Cyclical, steady increase, waning?
• Aggregate demand vs. individual
demand of workloads.
Adjust supply to demand, continuously.

25. THANK YOU