1. OSCAR LITTLE
1301 Stratwood Avenue Phone: (571) 505-3854
Oxon Hill, MD 20745 Email:oscarlittle7@yahoo.com
IT Systems Administrator Technician
Dedicated and motivated professionalwith a strong background in Help Desk Support and IT Administration. 20
years of successfulexperience consulting on multifaceted projects, troubleshooting an array of technical issues, and
fostering positive relationships with a wide range of clients, colleagues, and key business partners. Consistently
recognized for outstanding contributions and commended for organization, perseverance, efficiency, and priority
management skills. I am computer savvy and familiar with many modern hardware systems,network solutions,and
software applications. Possess Secret Clearance.
Areas Of Expertise
Network Installation
Systems Administration
Servers & Networks
Technical Support
Software & Hardware Specialist
Help Desk Operations
WAN & LAN
VOIP Phones
Win 7 OS, Linux, & MAC
Network Infrastructure Maintenance
Server Installation & Configuration
SharePoint
Remedy & Track-It
Training &Team Building
Remedy & Active Directory
Training End Users
Customer Service
CISCO Routers
Communications Skills
Bitlocker & SANENET
Quality Assurance
Dameware
CISCO Switches
Fiber Optic & CAT-5
State Dept. (IRM) 04/2016-Present
Desktop/Network Technician
Provide on-site assistance in the assessment, inventory, circuit tracing and support of desktop, office, and network
distribution closet equipment and cabling in an office environment. Installing and supporting offices and desktops,
networks and telecom cabling, and supporting equipment. Create/Update and built site documentation with ports
validation and inventory. Configure and patch management of services, switches, routers and other network
devices with remote assistance fromnetwork engineers.
State Dept. (Refugee Processing Center) 10/2015-4/2016
Help Desk Analyst
Provide timely response and first hand resolution to e-mail and phone support requests regarding IT issues. Utilizes
Configuration management tool to write software changes requests. Performs website administration to include user
Account administration and documents posting. Create tickets and input troubleshooting steps. Provides Microsoft
Active Directory user account administration and password resets.
DISA (Beacon Hill Staffing) 1/2014-4/2015
Information Technology & Systems Specialist
Contracted with DISA (Fort Meade) and served as DISANET service desk technician responsible for
troubleshooting various issues and upgrading computer hardware and software systems. I created tickets
usingRemedy software. I was granted SystemAdministrator. Coordinated installation processes utilizing SCCM
version 2012 and worked extensively in MS Office, Safenet, Bitlocker, CISCO VPN & Jabber, and Active Directory
in the SIPR and NIPR side. Set up user email accounts and published CERTS to the GAL. I completed desk-side
troubleshooting projects for an array of end users and VIPs.
Preferred Systems Solutions 6/2012-1/2014
IT Tech Support

2. Contracted with Enterprise IT Service Directorate (EITSD) in conjunction with the DoD and the Pentagon.
Responsible for upgrading computer systems to Windows 7 using SCCM version 2012.Oversaw the deployment of
collaboration and analytic environments as well as customdesigned software installations. Maintained components,
provided desk-side support,and configured new systems (routers and switches) with government software.
Assigned as Data Armor Encryption Administrator and utilized Active Directory. Repaired desktop and laptop
computers and worked closely with project managers and members of the engineering team.
Walterry Insurance Brokers 6/2011-4/2012
Insurance Sales Agent
I was responsible for generating new business and building my book of business fromleads.
United States Army Reserve 6/1991-1/2013
IT Systems Administrator/25B in the Army
I supervised the installation and maintenance of the Army’s networks hardware and software. Trained soldiers in
network diagrams. I ran CAT-5 and Fiber Optic cables where needed. I did CISCO Routers and Switches configuration.
I set up VTC while in Iraq. I have experience with the VOIP phones. I help create and setup the Army Command Center.
I was responsible for creating, updating, and maintenance of user’s account in the Active Directory. Setup users’
Enterprise e-mail. Created and troubleshooting Remedy tickets for end users. Provided support for hardware devices,
computer work stations, printers, and scanners. I worked several years in Telecommunications, instructing, and training.
WASHINGTON GAS AND LIGHT 9/2014-2/2007
Gas Supply Operator
Responsible for the natural gas regulators, gas meters, gas plant send out, below city vault gas regulators, and installation of
new natural gas regulator stations.
BROWARD COUNTY SCHOOL BOARD 9/1998-2/2005
Substitute Teacher
Responsible for teaching middle schools and high schools Language Arts, Grammar, Science, Math, History, Algebra,
English, Special Ed, and managing a safe and good class roomenvironment.
Responsibilities included running Internal Suspension, writing lesson plans, creating tests, and JROTC.
EDUCATION____________________________________________________________________________________
Fort Gordon Signal School March 2008
Grantham University Present
ITU Online Present