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Presentation-6.pptx
1.
BSBLDR403 Lead team
effectiveness Session 6 © 2015 Innovation and Business Industry Skills Council Ltd
2.
Purpose of this
presentation At the end of this session, you should understand: the types of problems that might arise signs of conflict arising ways to handle and resolve conflict in the work team including brainstorming and consensus how to support the team to resolve problems. © 2015 Innovation and Business Industry Skills Council Ltd
3.
Types of problems Problems
that might arise in work teams include: quality of output/deliverables work delays internal personnel issues external personnel issues problems with suppliers economical issues process issues technology problems problems associated with insufficient planning incorrect or insufficient information supplied, therefore plans are inaccurate. © 2015 Innovation and Business Industry Skills Council Ltd
4.
Solving problems © 2015
Innovation and Business Industry Skills Council Ltd • What is the problem? Step 1 • What caused the problem? Step 2 • What do you want your solution to achieve? Step 3 • What are the options? Step 4 • Which could work best? Step 5 • Implement your decision Step 6 • Follow-up is critical. Step 7 Source: K. Cole, 2002, The supervisor’s survival guide, Prentice Hall, Sydney.
5.
Signs of conflict
arising © 2015 Innovation and Business Industry Skills Council Ltd Discomfort Incident Misunderstanding Tension Crisis
6.
Responding to conflict 1.
Pause 2. Listen 3. Empathise 4. Think 5. Respond. © 2015 Innovation and Business Industry Skills Council Ltd
7.
Support the team
Hold meetings. Deal with issues openly and honestly. Let everyone express their point of view. Encourage team members to listen to each other. Ask clarifying questions and summarise understanding. Implement problem-solving strategies. © 2015 Innovation and Business Industry Skills Council Ltd
8.
Brainstorming and Consensus
Brainstorming = open exchange of ideas without judgement or discussion. Consensus = agreement on the solutions by: a unanimous vote a majority vote. © 2015 Innovation and Business Industry Skills Council Ltd
9.
Section summary Day-to-day
and major problems will arise. Identify and analyse problems. Ask questions to determine cause of the problem. Watch for the signs of conflict arising. Use brainstorming and consensus to resolve problems. Develop interpersonal and communication skills. © 2015 Innovation and Business Industry Skills Council Ltd
10.
The next steps You
should now: Complete the self-paced learning activities in Section 6 of the Student Workbook. Read Section 7 of your Student Workbook. © 2015 Innovation and Business Industry Skills Council Ltd
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