The document is a student handbook for Cobram Community House Inc. It outlines students' rights and responsibilities including communication, study, safety, confidentiality and compliance with legislation. It details the organization's responsibilities around access, equity, complaints and student support. Finally, it covers student information requirements, fees, assessments, results and appeals as well as computer, internet and safety policies.

1. Student
Handbook
Contact Details:
(Po BOX 498)
43 - 45 Punt Road
COBRAM VIC 3644
Phone: 03 5872 2224
Fax: 03 5871 1036
Email: cch@cch.vic.edu.au
Web: www.cch.vic.edu.au
www.cch.vic.edu.au

2. Cobram Community House Inc.
Registered Training Organisation No 3708
43-45 Punt Road Cobram
Postal Address:
P.O. Box 498
Cobram VIC 3644
Phone: 03 5872 2224
Fax: 03 5871 1036
Email: cch@cch.vic.edu.au
Web: www.cch.vic.edu.au
Executive Officer
Sueanne Johns
Training Coordinator
Joanne Van Dam
Training Support Officer
Julie Norris
Student Records Officer
Nichole Vaughan
Shakespeare invented the word ‘assassination’ and ‘bump’
Inquiries: 03 5872 2224 2

3. Inquiries: 03 5872 2224 3

4. Table of Contents
Introduction................................................................................................ 5
Student Rights............................................................................................ 5
Student Responsibilities............................................................................. 6
Communication and interaction ……………………………………….....…… 6
Study ………………………………………………………………………………..………. 6
Safety ............................................................................................. 6
Confidentiality ............................................................................... 7
CCH Environment........................................................................... 7
Compliance with legislation and policies ...................................... 7
Occupational Health and Safety ................................................... 8
Smoking ........................................................................................ 8
Copyright ...................................................................................... 9
Harassment and Discrimination Policy......................................... 9
Specific Principles ......................................................................... 10
Privacy .......................................................................................... 11
Cobram Community House Inc’s Responsibilities ................................... 12
Access and Equity ......................................................................... 13
Complaints and Grievance Procedure .......................................... 13
Student Information and Requirements ……............................................ 15
Delivery and Recognition ............................................................. 15
Enrolment …………………………………................................................ 16
Types of Training ......................................................................... 16
Fees and Charges ......................................................................... 18
Admissions ................................................................................... 18
Student Assistance/Income Support ........................................... 18
Absence .................................................................................. 19
Attendance and Punctuality ........................................................ 19
Progress of Study ......................................................................... 19
Assessment .............................................................................19
Results and Awards ...................................................................... 22
Academic Appeals ........................................................................ 23
Information Technology Access and Management Rights & Responsibilities……..26
Policy - Computer Usage .............................................................. 27
Policy - Internet/Email ................................................................. 27
Safety: Everybody’s Responsibility ................................................................... 27
Emergency Evacuation Procedures ……………………………………………….28
Who is in Charge of a Fire Emergency …………………………………………..30
What else can you do here besides study ……………………………………………………………..31
Inquiries: 03 5872 2224 4

5. Introduction
Welcome to Cobram Community House Inc (CCH), which was incorporated on the 7th
November 1985. CCH is a not-for-profit Registered Training Organisation. Our aim is to
provide quality training to people in Cobram and surrounding districts. CCH is governed by
an elected Committee of Management and is managed on a day-to-day basis by a number
of full-time and part-time staff, casual tutors and volunteers.
CCH takes pride in the quality of the courses and services it delivers. We provide training in
both accredited and non-accredited programs and aim to deliver our programs in a
flexible manner so that as many people as possible can take advantage of them. As an
RTO, CCH works within the Australian Qualification Training Framework (AQTF).
We hope you enjoy your learning at Cobram Community House Inc.
Student Rights
CCH has a diverse student and staff body. This diversity of beliefs and customs adds to the
richness of our environment and we ask that you respect your fellow students and staff.
As a student of CCH, you have rights and responsibilities.
You have the right to:
Be treated fairly with respect
Learn in a supportive and safe environment, free of discrimination and
harassment
Have personal records kept private, subject to statutory requirements
Have access to your personal records on request
Be given information about assessment procedures at the beginning of study
Have your existing skills and knowledge recognised
Receive feedback on your academic progress
Appeal academic decisions or procedural matters
Make a complaint to or about any staff member without fear of victimisation
Have complaints dealt with fairly, promptly, confidentially and without retribution
Inquiries: 03 5872 2224 5

6. Student Responsibilities
Communication and interaction
When communicating and interacting with CCH staff and other students in person, by
letter, fax, telephone, email, via online conferencing or teleconferencing, you have the
responsibility to:
Treat people with respect and fairness regardless of their background or culture
Show respect for others by not swearing, using obscenities or making offensive
remarks
Not do anything that could offend, embarrass or threaten others
Not harass or disrupt other in the performance of their duties or studies
Avoid unacceptable behaviour IE: aggressive, threatening or abusive behaviour
(including bullying or harassment)
Respect and not damage or steal property of CCH or other persons
Study
You should:
Attend class on time
Achieve satisfactory progress in your studies through participation or attendance
as required
Do all assessment tasks by the due date (where date is specified) or ask for an
extension of time if there are exceptional circumstances
Do all assessment tasks and examinations honestly, without any form of cheating
Not submit and claim as your own, work derived from another source or work
done by another person
Safety
When on CCH premises or any premises used by CCH, or on work experience, industry or
vocational placement, you have the additional responsibility to:
Follow any safety practices required, for example, wear approved clothing and
protective equipment and follow directions, both written and spoken, given by
CCH staff or the employer. You are entitled to challenge, respectfully, direction or
decisions if they appear to be unlawful or unreasonable or endanger a person’s
health or safety.
Not enter these premises with illegal drugs, alcohol, weapons or be under the
influence of drugs or alcohol.
Inquiries: 03 5872 2224 6

7. Confidentiality
As an enrolled student of CCH, you may be required to attend practical work placements
as part of your studies. During these placements, you may become familiar with
information that is confidential to that workplace. You must not divulge any information
that you may become aware of during a placement.
Breaches of confidentiality are considered to be an act of misconduct.
CCH Environment
You are required to assist in maintaining serviceable facilities and equipment by:
Reporting breakage and/or faults with equipment to your tutor/trainer, to the
Student Support Officer or to Administration Staff
Leaving classrooms, workshops and program rooms neat and tidy after classes
Not using or installing unlicensed software on CCH computers and checking all
disks and usb flash drives for virus BEFORE use on CCH computers
Compliance with legislation and policies
As a student of CCH you are required to abide by State and Commonwealth legislation
and policies and CCH Rules.
Relevant national, state emergency services regulations
Education and Training Reform Act 2006
Vocational Education and Training Act 1990
Occupational Health and Safety Act 2004
Racial and Religious Tolerance Act 2001
Equal Opportunity Act 1995
Worker’s Compensation Act 1958
Copyright Act 1968
Racial Discrimination Act 1975 (Commonwealth)
Sex Discrimination Act 1984 (Commonwealth)
Human Rights and Equal Opportunity Commissions Act 1986 (Commonwealth)
Disability Discrimination Act 1922 (Commonwealth)
Age Discrimination Act 2004 (Commonwealth)
Disability Standards for Education 2005 (Commonwealth)
Privacy Act 1988 (Commonwealth)
Privacy (Private Sector) Regulations 2001 (Commonwealth) Victorian State Based
Legislation
Inquiries: 03 5872 2224 7

8. Occupational Health and Safety Policy
The Occupational Health and Safety Act 2004 applies to all staff and students of CCH.
CCH has a duty of care to provide a safe and healthy working environment for all
employees, and the employee’s duty of care to take reasonable care for health and safety
of others within the workplace. This includes the provision of:
A workplace that is safe to work in, with working procedures that are safe to use
Adequate staff training, including topics such as safe work procedures, infection
control procedures and appropriate hygiene
Properly maintained facilities and equipment, including the provision of personal
protective equipment such as gloves, eye protection and sharps containers
A clean and suitably designed work place with the safe storage of goods such as
chemicals
All staff and students of CCH have a responsibility to ensure that they work safely,
without risk of injury to themselves or people around them. When using or working near
equipment/machinery you are required to observe standard safety practices including
wearing approved clothing and protective equipment. You will be advised of the safety
requirements for your class. All equipment/machinery is to be used in accordance with
these safety procedures.
For more information go to: www.worksafe.vic.gov.au
Smoking
CCH prohibits you from smoking in or around CCH buildings. Smoking is permitted in
designated areas outside the buildings.
Stewardesses is the longest word typed with only the left hand
Inquiries: 03 5872 2224 8

9. Copyright
You may only copy materials in accordance with the Copyright Act 1968. The Act also
applies to information published on the internet. For study and research purposes
students are allowed to copy 10% or one chapter of a book or one article per issue of a
journal. More extensive reproduction may be possible.
You must comply with licenses for the use of intellectual property, including software. All
software loaded onto CCH computers or provided by CCH is licenses and there is no
permission to copy software unless permitted by the license.
If you need further information about your copyright obligations please see the Australian
Copyright Council website: www.copyright.org.au
Harassment and Discrimination Policy
CCH is required under Australian Law to ensure that we provide a workplace that is free
from all forms of harassment and discrimination (including victimisation and bullying) so
that the staff and participants feel valued, respected and are treated fairly.
CCH will ensure that all staff understand their roles and responsibilities in creating such a
workplace, by a process of training, communication, mentoring and by example and we
will ensure all of our staff are aware of the processes and procedures for addressing any
form of harassment or discrimination.
Staff and participants should be aware of the following definitions:
‘Bullying’ - is unwelcome and offensive behaviour that intimidates, humiliates and/or
undermines a person or group. Bullying involves a persistent pattern of behaviour over a
period of time and may include verbal abuse, physical assault, unjustified criticism,
sarcasm, insult, spreading false or malicious rumours about someone, isolating or
ignoring a person, putting people under unnecessary pressure with overwork or
impossible deadlines and sabotaging someone’s work or their ability to do their job by
not providing them with vital information and resources.
‘Confidentiality’ - refers to information kept in trust and divulged only to those who need
to know.
Inquiries: 03 5872 2224 9

10. ‘Discrimination’ - is treating someone unfairly or unequally simply because they belong to
a group or category of people. Equal opportunity laws prohibit discrimination on the
grounds of sex, marital status, pregnancy, family responsibility, family status, race,
religious beliefs, political conviction, gender history, impairment, age or sexual
orientation. Victimisation is also treated as another ground of discrimination.
‘Harassment’ - is any unwelcome or uninvited comment or action that results in a person
being intimidated, offended, humiliated or embarrassed. Equal opportunity laws prohibit
harassment on the grounds of sex and race.
‘Personnel’ - refers to all employees of CCH.
‘Racial Harassment’ - occurs when a person is threatened, abused, insulted or taunted in
relation to their race, descent or nationality, colour, language or ethnic origin or a racial
characteristic. It may include derogatory remarks, innuendo and slur, intolerance,
mimicry or mockery, displays of material prejudicial to a particular race, racial jokes,
allocating least favourable jobs or singling out for unfair treatment.
‘Sexual Harassment’ - is any verbal or physical sexual conduct that is unwelcome and
uninvited. It may include kissing, embracing, patting, touching, leering or gestures,
questions about a person’s private or sexual life, requests for sexual favours, smutty
jokes, phone calls, emails, facsimiles or messages, offensive noises or displays of sexually
graphic or suggestive material.
‘Victimisation’ - includes any unfavourable treatment of a person as a result of their
involvement in an equal opportunity complaint. Unfavourable treatment could included:
adverse changes to the work environment, denial of access to resources or work.
Specific Principles
All students, staff and volunteers have a right to work in an environment free of any form
of harassment and discrimination:
All reports of harassment and discrimination will be treated seriously, impartially
and sensitively. Harassment and discrimination, including victimisation and
bullying, is unwelcome, uninvited and unacceptable behaviour that will not be
tolerated
Inquiries: 03 5872 2224 10

11. When CCH is informed of any harassment or discrimination management has the
responsibility to take immediate and appropriate action to address it
In dealing with all complaints, the rights of all individuals should be respected and
confidentiality maintained
Whenever possible, all complaints should be resolved by a process of discussion,
cooperation and conciliation. The aim is to achieve an acceptable outcome while
minimising any potential damage to CCH.
Both the person making the complaint and the person against whom the
complaint has been made, will receive information, support and assistance in
resolving the issue
Victimisation is unacceptable and will not be tolerated. No person making a
complaint, or assisting in the investigation of a complaint, should be victimised
Harassment or discrimination should not be confused with legitimate comments
and advice (including feedback) given appropriately by management or trainers.
Students, staff and volunteers should not make any frivolous or malicious
complaints. All students, staff and volunteers are expected to participate in the
complaint resolution process in good faith.
Privacy
CCH takes the privacy of our participants very seriously and we will comply with all
legislative requirements.
These include the Privacy Act 1988 and the National Privacy Principles 2001, for more
information refer to: www.privacy.gov.au
In some cases as required by law and as required by the Australian Quality Training
Framework (AQTF) CCH will need to make your information available to others, such as
the Australian Government’s State, Territory and Commonwealth Agencies.
In all other case we ensure that we will seek the written permission of the participant.
The ant always falls over on its right side when intoxicated
Inquiries: 03 5872 2224 11

12. Cobram Community House Inc.’s Responsibilities
It is the responsibility of CCH to provide you with a safe and supportive learning
environment. CCH provides a variety of support services to achieve this and it will provide
you with information about the support available and how to access it.
Privacy - Student Personal Information
CCH will collect information from you at enrolment for general student administration.
This information may also be used for planning, communication, research, evaluation and
marketing activities. Your personal information is stored securely and only authorised
CCH staffs have access to your information.
Your personal information may be disclosed to Commonwealth and State Government
Agencies.
If you are funded or sponsored by another Organisation, your personal information,
attendance details, progress and results may be disclosed to that Organisation.
In accordance with the Information Privacy Principles, no further access to your
enrolment information will be provided to any other organisation or persons, without
your consent, unless authorised or required by law.
Cobram Community House Inc Eight Privacy Principles are defined below:
Collection - CCH will collect only the information necessary for one or more of its
functions. The individual will be told the purposes for which the information is
collected.
Use and disclosure - Personal information will not be used or disclosed for a
secondary purpose unless the individual has consented or a prescribed exception
applies.
Data quality – CCH will take all reasonable steps to make sure that the personal
information it collects uses or discloses is accurate, complete and up to date.
Data Security – CCH will take all reasonable steps to protect the personal
information it holds from misuse and loss and from unauthorised access,
modification or disclosure.
Inquiries: 03 5872 2224 12

13. Access and correction - The individual will be given access to the information held
except to the extent that prescribed exceptions apply. We will correct and update
information errors described by the individual.
Unique Identifiers - Commonwealth Government identifiers (Medicare number or
tax file number) will only be used for the purposes for which they were issued. We
will not assign unique identifiers except where it is necessary to carry out
functions efficiently.
Anonymity - Wherever possible, the organisations will provide the opportunity for
the individual to interact with them without identifying themselves.
Sensitive Information – We will seek the consent of the individual when collecting
sensitive information about the individual such as health information, or
information about the individual’s racial or ethnic background, or criminal record.
Access and Equity
CCH is committed to ensuring that we offer training opportunities to all people on an
equal and fair basis. This includes women, where under-represented, people with all
abilities, people from non-English speaking backgrounds, Indigenous Australians, rural
and remote learners and those that are underprivileged.
All participants have equal access to our courses irrespective of their gender, culture,
linguistic background, race, socio-economic background, disability, age, marital status,
pregnancy, sexual orientation or carer’s responsibilities.
All participants who meet our entry requirements will be accepted into any of our
courses. Where our courses have a limited number of available places, these will be filled
in order of completed bookings/enrolments.
Any issues or questions raised regarding access and equity can be directed to our Student
Support Officer.
Complaints/Grievance Procedures
A grievance may arise if you believe that an incorrect decision or inappropriate behavior
has adversely affected your rights.
The grievance process is made up of formal and informal academic and non-academic
appeals process.
Inquiries: 03 5872 2224 13

14. Informal Appeal Process
You should first try to achieve resolution of any grievance (academic or non-academic)
through an informal approach to the staff member or person responsible for the action.
Alternatively you can provide feedback to CCH through CCH’s feedback mechanism. If all
or part of the grievance remains unresolved, you may wish to submit a formal appeal to
resolve the grievance.
Formal Appeal Process
If you have been unable to resolve your grievance through an informal process, you have
the right to submit a written complaint to the Training Coordinator of CCH. The Training
Coordinator will notify the relevant staff member of the grievance and, depending on the
nature of the complaint, will decide the appropriate action to resolve the grievance. The
Training Coordinator will respond to you within seven days of receiving your written
complaint.
If you consider that the response to a disciplinary or misconduct decision is
unsatisfactory, you have the right to appeal to the Executive Officer.
The Executive Officer will review the circumstances of the dispute and make a decision on
the matter. Should you require a hearing, a meeting will be organised to discuss the
matter.
If you still feel that the Executive’s Officer decision is unsatisfactory you should contact
the Victorian Department of Education and Early Childhood Development (DEECD) or the
National Training Complaints Hotline.
DEECD: www.education.vic.gov.au
National Training Complaints Hotline: 1800 000 674 (toll free)
For current information on State and Commonwealth Acts go to:
www.legislation.vic.gov.au
www.austlii.edu.au
A cat cannot see directly under its nose. This is why
the cat cannot seem to find tidbits on the floor.
Inquiries: 03 5872 2224 14

15. Student Information and Requirements
Delivery and Recognition
Delivery of Programs
Programs can be delivered in a classroom setting, in a real or simulated workplace
environment, face-to-face, on-line, flexible or blended delivery.
Recognition of Skills and Experience
There are several processes that recognise qualifications or Statements of Attainment
issued by another Registered Training Organisation that are the same as the competencies
in the program you are enrolled in.
To receive credit for previous study, you will need to be enrolled in the program and
provide certified copies of your qualifications, Statement of Attainment or Statement
Results to CCH.
You cannot receive credit for your whole program of study; at least one competency must
be achieved through normal enrolment or Recognition of Prior Learning.
Credit Transfer
Credit transfer is the process that recognises accredited study equivalent to the
competencies in the program you are enrolled in.
Because of the requirement for skills to be current, as a general rule, credit transfer may
not be granted for competency results, which were obtained more than five years earlier,
irrespective of perceived equivalency.
You cannot receive credit for your whole program or study; at least one competency must
be achieved through normal enrolment or Recognition of Prior Learning.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning is the process that recognises skills and experience you
currently have regardless of where and when the learning occurred. Applications for RPL
are based on whole competencies.
Inquiries: 03 5872 2224 15

16. You can base your application on any combination of formal or informal training and
education, work experience or general life experience. You will need to contact CCH for
information on the RPL process. To apply for Recognition of Prior Learning you will need
to complete the RPL form and attach your supporting evidence.
Unsuccessful applications have the right to formally appeal the RPL assessment, through
the academic appeals process. You may be required to pay for the re-evaluation of
assessment. If your appeal is approved and recognition is granted, CCH will refund any re-
evaluation charge and amend and re-issue your results at no cost to you. If your appeal is
unsuccessful, you will not receive a refund and your result will remain unchanged. Any
subsequent application for RPL you lodge will be treated as a new application and will be
processed accordingly.
Enrolment
You can take your enrolment form directly to CCH, or if you are paying with a credit card,
you can enrol over the phone, by fax, post or via email.
When enrolling you are required to:
Complete the enrolment form
Pay in full (or make arrangements for a payment plan) all required enrolment (and
associated) fees at the time of enrolment
Complete you enrolment prior to commencing study
You must re-enrol to gain competency if resubmitted assessment items were not
submitted by the due date or were unsuccessful.
Types of Training
All qualifications and Statements of Attainment offered by CCH are nationally recognised
When you complete a nationally recognised qualification or statement of attainment it
will be recognised by other registered training organisations across Australia.
Choosing nationally recognised training delivered by a registered training organisation is
important if you want recognition for training you have successfully completed.
Inquiries: 03 5872 2224 16

17. Full Fee Training
Most CCH training courses involve training that is not subsidised by the Government. In this
case students are charged for the full cost of training.
Government Funded Training
The Government sometimes funds CCH to deliver accredited training to meet strategic and
regional training priorities. When you enroll in these subsidised programs you will normally
be charged an administration fee and sometimes a materials fee.
Certificate Qualifications
Certificate qualifications are offered at levels I - IV and are ideal for professional
development, career enhancement, work entry and re-entry into the workforce. You can
enroll at a level that suits your current skills and knowledge and exit at a level that suits
your goals.
Diploma Qualifications
Diploma course prepares students for industry, enterprise and para-professional careers.
Diplomas require 18 to 24 months of full-time study and include a practical placement
component.
Short Courses
Short courses can be either accredited or non-accredited. An accredited short course has a
Statement of Attainment for outcome. There are short courses in a wide range of subject
areas, from information technology to hospitality, business and financial skills. There are
also programs that develop skills such as reading, writing and math's.
Non-Accredited Courses
Non-accredited training is training that has not been formally recognized by the Training
Recognition Council or another accrediting body. You will not automatically receive
recognition of this training from a Registered Training Organisation, however you may be
able to use this training and other experience why applying for recognition of prior learning.
Some of our General Course programs are examples of non-accredited training that we
deliver. Programs typically run for two to three hours a week for six to eight weeks.
The electric chair was invented by a dentist
Inquiries: 03 5872 2224 17

18. Fees and Charges
All fees and charges are listed in the course brochure available at the beginning of each
term (or prior to commencement of a new course).
Payment of Fees
You can arrange a payment plan if you are unable to pay the full course fee in one payment.
This option needs to be discussed with one of the Training Team staff prior to
commencement. A deposit for courses is mandatory.
Refunds
Refund if CCH cancels the training. If we cancel the training before it has commenced, CCH
must refund the fees you paid for the cancelled training.
Refund if enrolment is cancelled more than five days before the training starts. If you cancel
your enrolment at least five days before the training starts, CCH must refund the fees you
have paid for the training after deducting an administration charge.
Refund if enrolment is cancelled less than five days before the training starts. You are not
entitled to a refund if you cancel your enrolment in less than five days before the course is
due to start.
Outstanding/Overdue Payments
If you have outstanding/overdue payments to CCH, you may not be eligible to:
Undertake/submit assessment
Continue study
Enrol in further study with CCH
Admissions
You are required to apply for program entry by completing an application form.
You may need to meet any/all specified pre-requisites, co-requisites and entry
requirements to be eligible for consideration for program admission.
Student Assistance/Income Support
Eligibility requirements for student assistance external to CCH (IE: Austudy, Youth
Allowance and Abstudy) may vary across agencies (IE: Centrelink and Veteran’s Affairs);
therefore prior to enrolment it is YOUR responsibility to:
Inquiries: 03 5872 2224 18

19. Discuss your study options with the relevant agency
Discuss your study requirements (for example attendance rates/study load) with the
relevant agency
If you are receiving student assistance from another agency you should notify them
immediately of any changes to your study load or student status to avoid penalties.
Absence
It is your responsibility to notify your trainers of any absence/s. You may be required to
submit an explanatory note or doctors certificate as soon as practicable.
Attendance and Punctuality
All participants are required to attend ALL classes to maintain a level of attendance of 80%
or above at all times.
Progress of Study
You are expected to achieve satisfactory progress in your studies through the required
participation/attendance. If you are having difficulty maintaining acceptable progress you
should discuss the situation with your trainer as soon as possible.
Assessment
The following information is for students who are enrolled in Accredited Courses at CCH.
Our accredited courses are nationally recognised, which means you can take a Certificate or
Statement of Attainment you awarded here to any Registered Training Organisation (RTO)
in Australia and you won’t have to repeat the units of work you have studied with us.
The majority of programs offered by CCH incorporate competency based assessment. The
purpose of assessing competency is to confirm that you can perform to the standards
expected in the workplace. Assessment is defined as the process of making judgements
about whether competency has been achieved. You will be given the option of providing
evidence that you meet the requirements of competency through Recognition of Skills or
Experience or you can undertake training and assessment against the competency.
Inquiries: 03 5872 2224 19

20. If you don’t wanted to be assessed, you will need to tell your trainer. If you choose not to
be assessed, you won’t be able to get a Certificate or Statement of Attainment. You can get
a Statement of Attendance for the units of work you have attended.
The trainer will advise prior to the commencement of training how the competency is to be
assessed. Assessment will generally be progressive and involve more than one assessment
item for each competency. Assessment items can include, but are not limited to: projects,
case studies, oral questions, assignments, portfolios, written examinations, role plays,
practical demonstrations or observations of activities in the workplace or simulated work
environment.
Assessment Items
Assessment items must be submitted to the assessor BY THE DUE DATE specified for a
result to be recorded, unless an extension has been granted.
Extensions will only be granted due to personal illness, or for other extenuating
circumstances. Formal requests for extensions must be submitted to your trainer in writing
48 hours prior the advertised deadline. The length of the extension is at the discretion of
the trainer.
You are responsible for:
Complying with the procedures for assessment item submission and collection
Requesting feedback and negotiating resubmission of the assessment item (if a re-
evaluation is required)
The retention of the assessment item for minimum period of 14 days after you have
receive your result unless an appeal is being lodged. In this case the items should be
retained until the appeal is final
To avoid plagiarism you must properly acknowledge all information sources.
If you don’t submit your assessment item by the due date and you don’t have an approved
extension, you will receive an unsuccessful result for that assessment item. If this is the only
assessment item for this unit, you will be given the result of withdrawal with participation.
Inquiries: 03 5872 2224 20

21. If you have submitted your assessment item by the due date, and it is assessed as requiring
additional work you can request an opportunity to resubmit the item.
If you don’t resubmit your assessment item by the due date you will be given the result of
‘not yet competent’ for that competency and you will have to re-enrol to gain competency.
Assessment Feedback
You have the right to receive written feedback for an assessment item.
You should contact your assessor if you are dissatisfied with the result of an assessment
item and the feedback given.
Re-evaluation of Result
If you are dissatisfied with the result of an assessment item you can submit a written
application for re-evaluation of the result to the Training Support Officer. You must lodge
your application within 14 days of notification of the result.
If the re-evaluation of assessment takes in excess of one hour, the assessor may
vary the amount of the scheduled charge to be at actual cost.
Where possible an assessor other than the original assessor should undertake the re-
evaluation.
If you are dissatisfied with the re-evaluation outcome, you have a further right to appeal to
the Training Coordinator.
The notice of appeal should be in writing and addressed to the Training Coordinator
and submitted within seven days of the re-evaluation decision
If the appeal is not lodged within the specified time, the result will stand and you
must re-enrol in the competency
Alternative Assessment
If you consider you will be disadvantaged, due to a disability or unusual circumstance, you
may request an alternative assessment.
For more information on the national code of good practice for responding to complaints
about vocational education and training quality please go to:
www.dest.gov.au
http://www.dest.gov.au/sectors/training_skills/publications_resources/profiles/national_complaints_code.htm
Inquiries: 03 5872 2224 21

22. Results and Awards
Types of Results
Statement of Attendance
A Statement of Attendance is issued (if requested) on the successful completion of non
accredited training.
Statement of Attainment
A Statement of Attainment is issued on the successful completion of accredited training in
one or more Units of Competency (but less than the number of units required under
packaging rules for a full Qualification)
Certificate/Diploma
A Certificate/Diploma is issued on the successful completion of a full qualification based on
accredited training. The back of the Certificate/Diploma will list all Units of Competency
successfully completed.
Issuing of Awards
Awards are issued to students who complete the necessary requirements. However, if a
financial debt is owed to CCH the award will not be issued at that time. Awards will be
reissued when the debt is cleared.
Replacement awards can be obtained to:
Recognise a name change
Replace a damaged award
Replace a lost award
You must include the original award with your application or a witnessed Statutory
Declaration, declaring the circumstances if the original has been lost or destroyed. You will
need to include a certified copy of evidence of name change if necessary. A fee may be
applicable.
Cancellation of Qualification or Statement of Attainment
CCH may cancel an award if it was issued in error or it was found that the award was based
on false or misleading representations.
If CCH cancels your award, you will be advised in writing.
You must return the cancelled award to CCH within 21 days of receiving written notice
from CCH. You have the right to appeal this decision through the Executive Officer.
Inquiries: 03 5872 2224 22

23. Academic Appeals
This process is for appeals by students in relation to academic decisions or procedural
matters.
For appeals against academic decisions, you should first follow the re-evaluation of
results process.
How to lodge an Academic Appeal
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to
appeal to the Executive Officer:
The notice of appeal should be in writing addressed to the Training Coordinator
for referral to the Executive Officer and submitted within seven days of
notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand and you must
re-enroll in the competency.
In extraordinary circumstances, such as in cases of serious illness or injury, you
must forward a medical certificate in support of a deferred appeal. The notice of
appeal must be made within three working days of the concluding date shown on
the medical certificate.
If the Executive Officer was involved in the matter of your appeal, a nominated delegate
may be put in place for the duration of your appeal.
The decision of the Executive Officer is final.
Misconduct
Student misconduct includes student academic misconduct and behavioural misconduct.
Academic Misconduct - Cheating, Plagiarism and Collusion
Academic misconduct is a very serious academic offence. The penalties for academic
misconduct include but are not limited to:
Failing the assessment item. You may, at the discretion of CCH, be given the
opportunity to complete supplementary assessment.
Supplementary assessment will be treated as resubmitted assessment.
Failing the competency
Exclusion from CCH for a specified time determined by CCH.
Inquiries: 03 5872 2224 23

24. Behavioural Misconduct
Behavioural misconduct is broadly defined as actions that breach the Student
Responsibilities and Obligations listed in this document, or impair the reasonable freedom
of other persons to pursue their studies and participate in the activities of CCH.
How to lodge a misconduct complaint
CCH employees or students may report an alleged occurrence of misconduct by
forwarding a signed, written account of the incident(s) to the Training Coordinator.
Following receipt of the advice of an act of misconduct, the Training Coordinator must
advise the student in writing of the alleged incident of misconduct.
The student has five working days to make oral or written representations regarding the
alleged incident of misconduct.
After this period, the Training Coordinator may take action including: modify or dismiss
the charge; reprimand and warn the student against repetition of the breach of discipline;
suspend the student from attending classes or any combination of the above.
The student must be informed of their right to appeal the decision.
Misconduct Appeals
If you have been found guilty of misconduct you can appeal the decision or the decision
process in writing to the Training Coordinator. The Training Coordinator will refer your
appeal to the Executive Officer (depending on the nature of the misconduct, the
Executive Officer may form a subcommittee to assist with the appeal or obtain external
advice/assistance).
A date for a meeting will be set as quickly as possible and you will be notified of the time,
date and venue in writing.
Inquiries: 03 5872 2224 24

25. If a subcommittee is formed you will be notified of this; the subcommittee may include
the Executive Officer or delegated officer, a CCH staff member from an unrelated training
area of CCH and a member of the training team; if deemed necessary a member of the
Committee of Management may also be invited.
If the Executive Officer requires the assistance from an external agency you will be
notified of this.
You have the right to be accompanied by a representative and you may call witnesses, or
you can provide a written submission instead of attending the meeting.
If you do not attend the meeting or provide a written submission, the Executive Officer
(or panel) may assess the matter and where necessary impose a penalty as if you had
participated.
Executive Officer will advise you in writing of the decision within two working days of the
date of the decision.
The decision of the Executive Officer (or subcommittee) shall be final.
Contact Details
Cobram Community House Inc
PO Box 498
COBRAM VIC 3644
PH: 03 5872 2224
Email: cch@cch.vic.edu.au
The Canary Islands were not named for a bird called
canary. They were named after a breed of large dogs. The
Latin name was Canariae insulae - “Island of Dogs”.
Inquiries: 03 5872 2224 25

26. Information Technology Access and Management Rights & Responsibilities:
Students, staff, volunteers and the Community have the right to:
Access information and ideas
Students, staff, volunteers and the Community have the responsibility to:
Access computers in an ethical and legal fashion
Respect the physical and intellectual property of others
Respect other computer users
Access computers according to CCH timetable
Pay appropriate due fees for usage
Report all computer breakdowns/stoppages immediately
CCH has the responsibility to:
Allow computer access without discrimination
Provide support where practicable
Provide the use of computers as training/research/development tool for students
CCH has the right to:
Exclude users who:
Do not respect the physical or intellectual property of others
Access computers in an unethical or illegal way, and disrupt or harass other
users
Monitor internet email messages on its workstations
Organise appropriate computer access in line with CCH timetable
Set appropriate fees
NO FOOD OR DRINKS PERMITTED IN THE COMPUTER ROOM
Policy - Computer Usage:
All computer time must be booked in advance by the intended user. System files and date
files belonging to other users may not be changed, corrupted or deleted. No
files/programs may be loaded/downloaded without permission from the Training Support
Officer (who may need to seek permission from Management).
Inquiries: 03 5872 2224 26

27. Policy - Internet/email
The use of the Internet and email facility may not be used inappropriately.
Inappropriate Use may include (but is not limited to):
Infiltration of another computer/computer system/network
Violation of software license agreements and copyright laws
Access to and/or downloading of pornographic material
Messages that are defamatory, derogatory, harassing, pornographic or contain
confidential information about a member of the community
Use for purposes of advertising or political lobbying
Storage of email messages is to be limited as they take up space and may be deleted after
two weeks.
Safety: Everybody’s Responsibility
The Committee of Management of CCH seeks cooperation from all employees and
students to obtain Health and Safety Objectives and create a safe work and training
environment.
To ensure the safety of staff, students, volunteers and visitors at all times; you must
familiarise yourself with the following principles:
Accidents/Injuries must be reported and recorded in the incident report register. Should
you require a medical treatment an ambulance will be called.
First Aid is located at Front Reception, and on the job/site.
Robbery or Armed Hold-ups
No heroics please! It is better to lose money than your life. Stay calm, make no sudden
moves that might panic a robber and do exactly as ordered. Observe and remember as
much about the robber as possible, particularly identifying marks and physical
characteristics.
Record details as soon as possible without discussing it with other persons.
Inquiries: 03 5872 2224 27

28. Note which direction the robber leaves and if you can, safely, make a note of the
description and license number of any motor vehicle used. Do not talk to any person
from the Media. An incident report is to be completed.
Bomb Threats
Please report all unusual occurrences, packages or persons to the Police as soon as
possible.
Security Awareness
Security is not the job of any one person in any establishment. ALL staff, students and
volunteers have a responsibility for making this a safe workplace by staying alert and
developing their security consciousness. Be aware of strangers loitering and politely
approach anyone you consider suspicious and ask if you can be of assistance. Students
may ask a member of staff to approach anyone suspicious. Never give out your keys to
anyone, or personal details of other staff or students. Keep all doors locked at all times
when not in use. Report anything of a suspicious nature to the police.
Emergency Evacuation Procedures
The assembly area for staff, students, volunteers and visitors is the car park adjacent to
the childcare centre or in the showgrounds behind the building as designated on the
Emergency Evacuation Plans posted throughout the building.
Tutors are responsible for evacuating their student/s in a quiet, orderly manner, to the
Evacuation Assembly points via the nearest EXITS.
Administration Staff shall alert classes and visiting Services and shall call the necessary
Emergency Services required.
Tutors are to take the class attendance sheets for the verification of student's evacuation.
The Executive Officer (or delegated Officer) is to ensure all occupants are out of the
building (including checking toilets are empty) and report status to attending Service
Officers.
All persons are to remain in the assembly area and wait for further directions/instructions
from the appropriate person in charge.
Inquiries: 03 5872 2224 28

29. FLOORPLAN OF COBRAM COMMUNITY HOUSE INC
NOVEMBER 2010
Inquiries: 03 5872 2224 29

30. Who is in Charge of a Fire Emergency?
In any fire emergency, the senior staff person on duty shall have the final and absolute
authority for the building, occupants and employees. They make the decision as to
whether or not the immediate area of the fire or the entire building is to be evacuated
pending arrival of the fire brigade. Once confirmed - evacuate.
A FIRE!
Ring 000 and state:
a. Location of fire, exact address
b. Nature of fire (IE: material or electrical)
c. Your name and destination
Alert others in the immediate vicinity of the fire. NEVER panic or shout ‘Fire’ as this could
lead to chaos and people getting hurt needlessly.
If a fire is small - isolate it by shutting doors and windows, obtain a fire extinguisher and
attempt to put the fire out, but only if it is safe to do so. Be careful not to shut off your
retreat or allow yourself to be overcome by smoke or fumes. ALWAYS inform someone of
the fire before any attempt is considered AND always ask for help.
If threatened by smoke or flames, close the door, leave the building by the nearest fire
exit and go to the assembly area in front or back of building as designated.
ALL STAFF: With directions from the Person-in-Charge, all occupants are to congregate in
the assembly areas:
Assembly area 1 - Back of building in the Showgrounds
Assembly area 2 - Out the front of the building down beside the Childcare Centre in the
Car Park.
The blood of mammals is red, the blood of insects is
yellow and the blood of lobsters is blue
Inquiries: 03 5872 2224 30

31. What else can you do here besides study?
Become a CCH member. This gives you the right to stand for election to the
Committee of Management (CoM) and vote at elections for CoM. You may also
receive some discounts for being a member. Ask at reception for a membership
application form.
Come to the Annual General Meeting in October - a celebration of the previous
year’s achievements.
Join in on the regular community events in which CCH participate, such as: Biggest
Morning Tea, Housing Week and Volunteer Week etc. Come to the celebrations we
organise or you can even offer to help with the planning and the running of them.
Keep an eye out for notices regarding upcoming events.
VOLUNTEER at CCH, we heavily rely on the support and assistance that Volunteers
provide. Let us know what your other skills are. You may be able to volunteer in our
Community Garden, work with Groups & Programs, Administration Tasks, Emergency
Relief and much more.
The human heart creates enough pressure when it pumps
out to the body to squirt blood 30 feet
Owls have eyeballs that are tubular in shape, because of
this, they cannot move their eyes
A cow gives nearly 200,000 glasses of milk in her lifetime
Ants don’t sleep
Cats urine glows under a black light
The largest cockroach on record is one measured at 3.81
inches in length.
General knowledge facts obtained from:
http://www.knowledgebase-script.com/demo/article-485.html
Inquiries: 03 5872 2224 31

32. Acknowledgement
Declaration
I acknowledge that I, __________________________ have read and
fully understand the contents of this Student Handbook, which outlines
the conditions my rights and responsibilities as a participant of Cobram
Community House Inc. and that I have also received induction into my
course at Cobram Community House Inc.
SIGNATURE: _________________________ DATE: ____________
Member of Training Team/Executive Officer
NAME: ________________________ ROLE: __________________
SIGNATURE: _________________________ DATE: ____________
Inquiries: 03 5872 2224 32