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Last-Mile Delivery Debrief

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PSFK’s Last-Mile Delivery Debrief outlines best-in-class case studies and strategies for any retailer looking to optimize fulfillment and delivery, meeting customer demands for anytime, anywhere product access. This report is a part of our ongoing series of thought leadership, inspiring members of our business intelligence services through retail innovation and customer experience.

Download the full report: psfk.com/last-mile-delivery

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Last-Mile Delivery Debrief

  1. 1. LAST-MILE DELIVERY DEBRIEF PSFK #20 OVERVIEW The Route To Shipping Now
  2. 2. Access the full report at: psfk.com/last-mile-delivery Become A Member To Get The Full Report! Thanks to the rise of ecommerce players like Amazon, consumers now expect that all retailers, both online or offline, will meet baseline levels of speed and service when it comes to last mile delivery, and retailers are struggling to keep up. PSFK’s Last-Mile Delivery Debrief explores how innovative brands and retailers are eliminating time-consuming supply chain hierarchies, consolidating communication and inventory across channels and leveraging data-enabled technologies, to not only deliver more quickly, but also empower consumers with more flexible options and tailored service. The 30+ page report includes: • 6 trends defining the consumer-first supply chain and delivery models, along with 30+ examples of service-based initiatives helping to optimize anytime, anywhere shipping • Strategies that all retailers—on- and offline—can pursue in order to enable seamless, fast and flexible deliveries • List of key vendors and partners across fulfillment, delivery and logistics 

  3. 3. Customers Want… Beyond A Need For Speed: New Delivery Expectations Immediate Access More Delivery Options Shipping From Anywhere Someone To Handle Returns
  4. 4. What’s Slowing Down Delivery Out-Of-Date Technology Platforms Lack Of Cross-Channel Communication Limited Fulfillment Networks Home Delivery Logistics Rising Costs
  5. 5. Traditional Healthcare Providers Are…. Retailers Are Redefining The Supply Chain — From The Floor To The Door
  6. 6. Delivering on the ‘Buy Now, Get Now’ Purchase Experience Via 6 Industry Trends Automated Efficiency Premium Access Responsive Inventory Management Store-As-Hub Flexible Acquisitions In-Step Fulfillment 01. 06. 02. 03. 04. 05.
  7. 7. Initiatives To Deliver Now Use data to predict and streamline
 Position yourself closer to the consumer Leverage partnerships to fill in the gaps
 Be with the customer even after the purchase 
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  8. 8. PSFK TRAVELSUB PSFK TRAVELOPTIMIZED EXPERIEN PSFK OCCASION-BA MARKETINGDEBRIEF P L A YB O O K C X ENGAGING THE CONSCIOUS BRAND TOUCHPOINT CUSTOMER AT EVERY PSFK: 
 RETAIL & CX INNOVATION Business Intelligence PSFK provides its members at brands and agencies: • Access to a trends report library with 150+ titles • On-Demand Research • Daily & Industry Newsletters • Monthly Webinars • Immersive Events & Training For more information: jeff.weiner@psfk.com Bespoke Services Our researchers also deliver: Ideations Workshops Immersion Safaris Research & Strategy Concepting & Consumer Journeys Branded Thought Leadership
  9. 9. LAST-MILE DELIVERY DEBRIEF PSFK #20 OVERVIEW The Route To Shipping Now

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