PALLAVI GOKHALE - MISHRA
Contact: +91-9850567784/ +91-7058447456 LinkedIn Profile: http://in.linkedin.com/pub/pallavi-mishra/22/288/1b0
Job Objective: Seeking interesting assignments in the areas of Data Migration, Data Warehouse, Project
Management and development with an organization of repute in IT sector.
Sixteen+ years of IT industry experience encompassing a wide range of skill set, roles and industry verticals.
Extensive experience with analysis, design, development, customizations, implementation and maintenance
of critical and time bound software applications. (Recently working for a large telecom DWH. Prior to that
worked on SAP Data Migration using RTL, Data Migration for Siebel CRM and other applications)
Proficient in analyzing and translating business requirements to technical requirements and architecture.
Strong database skills, development knowledge and Data Migration skills.
Over Twelve Years of Siebel Experience in Business Applications Development, implementation and
Customization of CRM Siebel applications. ( Out of which 7 years in Siebel EIM)
Experience in leading and managing teams. Handled multiple roles - Project Lead, Data Migration Lead, ETL
Datastage Developer (5 projects) , Siebel Configurator
Executed software projects for Automotive, Telecom, Banking and Distribution industry
Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
ETL: IBM Datastage, trained on Informatica Power Center
SAP: Data Migration to SAP using RTL framework by IBM
CRM: Siebel CRM (Confuguration, EIM), OpenText ECM Suite Content Lifecycle Management
RDBMS: Oracle 10g, IBM DB2, MS Access 2000, Netezza
Languages: Oracle SQL, PL/SQL, Shell Scripts
O/S: Windows NT/2000 Server, UNIX
Bachelor of Science in Electronics - 1996, Pune University, India,
Master of Computer Management - 1999, Pune University, India
Mar08 – Till date Data Specialist-Datastage IBM India Pvt. Ltd. India
At present, as a Solution Architect responsible for Analysis, design, development, SIT, UAT and implementation of
Data Warehouse solution for a complex Data warehouse for IBM Telecom customer Vodafone India.
March 2016 – Till date, Solution Architect / Technical Lead IBM India Pvt. Ltd. India
Client: Vodafone India Project: MICS Sumeru
IBM India is working as a preferred outsourcing vendor for Vodafone, a leading Telecom operator in India; to handle
Scale, Market growth, IT complexity.
As a Solution Architect responsible for Analysis, design, development, SIT, UAT and implementation of Data
Warehouse solution for a complex Data warehouse. (Datastage 11.3, Oracle, Netezza) As part of transformation from
Oracle CRM to Siebel CRM, many downstream systems are impacted. MICS is a data warehouse based Cognos
reporting system used by Senior Managers to track overall Prepaid and Post-paid business. CRM is important source
system, apart from 27 other source systems at enterprise level, from which MICS system pulls various reports.
Responsible for providing solution approach and lead the team - Analysis of hundreds of ETL jobs spread across
6 modules, changes in the Dimension, staging and Fact level of MICS ETL jobs where CRM is used as source.
Responsible for managing scope, planning, tracking, change control, aspects of this complex DWH application:
live in production, includes various modules, hundreds of ETL jobs and cognos reports are impacted. Some new
functionality is introduced, but same report will work for Current CRM circles as well as new Siebel CRM circles.
Responsible for effective communication between the project team, other vendors and the customer. Provide day
to day direction to the project team, setting up three new AIX servers and created Production like environment
for SIT and UAT
Utilize in-depth knowledge of functional and Technical experience in IBM Datastage and Data warehousing best
practices in conjunction with industry and business skills to deliver solutions to customer. Establish Quality
Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
Provide implementation approach for less downtime and low impact on business continuity.
Environment: IBM DB2, IBM Datastage And Netezza Team Size : 20+
July 2015 – Feb 2016, Data Migration- RTL Consultan t IBM India Pvt. Ltd. India
Client: Schlumberger Project: SAP IT Transforma tio n Program
Schlumberger is a $48 billion company, world’s leading supplier of providing technology, integrated program
management and information solutions to the oil and gas industry worldwide.
As a Data Specialist responsible for Analysis, design, development, testing and implementation of customized
Datastage / RTL Data Migration solutions for new implementation for IBM US customer Schlumberger. For this we
are using IBM Info Sphere Information Server Ready to Launch (RTL) for SAP Applications.
Responsible for leading Data Migration team working on critical modules delivering solution to customer in the
Oil & Gas industry.
Deliver new and complex high quality solutions to clients in response to varying business requirements .
Responsible for managing scope, planning, tracking, change control, aspects of the Data Migration part of the
project and modules.
Responsible for effective communication between the project team and the customer. Provide day to day direction
to the project team and regular project status to the customer - especially Data teams of various Source Legacy
applications which are providing initial data for the new SAP application.
Utilize in-depth knowledge of functional and Technical experience in IBM Datastage and Data Migration best
practices in conjunction with industry and business skills to deliver solutions to customer.
Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
Environment: IBM DB2, IBM Info Sphere Information Server And SAP Team Size : 20+
Apr15 - Jun15, Data Migration Test Lead IBM India Pvt. Ltd. India
Client: Metropolitan Health - South Africa
The client want to use IBM Health Plan Data Model and Cognos for "Claims Data Warehouse and Data Mart
Implementation". Studied requirement documents, SOW and Data mapping files etc. Prepared and imported the
requirements hierarchy in HP ALM 11.52 (Quality Center) Prepared Estimates for Test Case preparation. Release
and Testing cycle. Finalized Master Test Plan for System Integration testing. Guided Team members for writing
effective test cases (scripts) Derived test cases for important Data transformations as per the mapping sheet.
Environment: DB2, Info Sphere DataStage and Cognos
Jun14 – Mar15, Data Migration Lead IBM India Pvt. Ltd. India
Client: Fiat Chrysler India - AMS Support for Siebel Dealer Management System
Data related issues in production, Estimation, designing the enhancement CR or defect fix
Designed Data Model for Warranty Claim Response. Convert HTML Files from external system to csv files and
then import into staging table using complex shell scripts.
Environment: Oracle - Siebel 8.1, Oracle 10g And SCO UNIX Team Size : 20+
Dec13 – May14, Data Migration Lead IBM India Pvt. Ltd. India
Client: Idea Cellular Ltd, India
Real time integration between Siebel, via PrepOL- A Java application and the external applications. Participated in
Analysis, design, development and implementation of loading the initial set of records in the PrepOL database so
that it reflects correct picture as of go live date.
Designed and validated the data migration code - SQL Loader Control files and shell scripts.
Coordinated during trial runs and Production rollout for 16 circles. Worked on Environment set up for new
database PREPOLTS and users. Investigation and correction of Churn failures / missing VC churns and other
data issues. New Mount and other report changes for PrepOL Reports. Performance tuning, SQL query
enhancements, code enhancements to achieve performance targets.
Environment: Oracle - Siebel 8.1, Oracle 10g, SCO UNIX, IBM Datastage 8.5
Jan13 – Nov13, Data Migration Lead IBM India Pvt. Ltd. India
Client: Transport Department of Canadian Province: Road User Safety Modernization
The new Siebel Application Carrier Solution was supposed to replace some of the old systems with many real time
and batch interfaces to make the data flow.
During Release 1 migrated Unstructured Data (documents with some Meta Data attributes) from hard disc drives to
a Document Management Solution - OpenText. 'Object Importer' utility for OpenText was used to import the meta-
data about each document. Automated windows batch files picked the specified set of source files, called the java
utility and prepared xml files for each set. This automation helped client / deployment team to process around
200000+ documents in few hours.
During Release 2, Data needs to be migrated from many Legacy systems to Siebel Application. Customer entities
were to be imported into Oracle Customer Hub (SDH) tables first and other entities were be directly imported into
Siebel base tables using EIM. As a Data Migration Lead, was responsible for Analysis, design and development of
this complex solution where "Data" was playing a major role.
Prepared Design Strategy and Initial Documents
Drive the Analysis and Build for Data Conversion. Studied the requirements, prepared the estimates.
Conducted Weekly Status Calls with Team. Planned the build and shared the status with Geo Lead.
Environment: Oracle - Siebel 8.5, Oracle 10g, Oracle Customer Hub, Oracle eBusiness, Open Text / Livelink
Sep12 – Jan13, Data Migration Lead IBM India Pvt. Ltd. India
Client: Mobinil, Egypt Project: Optima Data Migration to Siebel
Mobinil Egypt, the telecom company, has implemented Siebel Sales application. Legacy system - Optima was going
to be sunset and existing data in Optima, like Account/ Prospect, Contact, Opportunities and Service Requests till
the date of Cut-off, needed to be migrated to Siebel. Developed Data stage jobs for this One - Time Data Migration
activity. Handled both EIM and ETL part of Data Migration activity. Tuned the ifb files for better performance.
Completed many rounds of end to end testing in Development environment. Prepared a detailed Implementation
Plan to ensure smooth migration in Production.
Environment: Oracle - Siebel 8.1, Oracle 10g and IBM Datastage Team Size : 3
Sep10 – Sep12, Offshore Project Lead IBM India Pvt. Ltd. India
Client: Hertz, US Project: HERC Siebel Maintenance and Support
Hertz Sales Force Automation - Siebel eSales application supported Mobile Clients. There were nightly loads for
Customer data from Mainframe and Incremental loads from OLTP to OLAP/ Siebel Analytics which generates DSS
reports for management.
As a Project Lead, analyze and work on various business requirements as change/ service requests. These service
requests were treated as a small “Project” in itself. These projects go through all phases of SDLC starting from
Requirement Gathering till Close Out.
Successfully deployed the application in Chinese language during February 2012
Assigning work to team members based on skills and urgency, Guide the team to arrive at solutions and correct
estimates. Reviewing the Functional and Technical documents, Build Review for complex deliverables and
Troubleshooting. Team Motivation for Self Learning and delivering with Quality.
Project close out and submitting Quality Metrics data. Ensuring that the team work on priority SRs first and correct
labor claims against actual work done. Ensuring that there is NO Schedule variance and minimum Effort variance.
Ensuring that solution is provided within SLA time with Zero Defects.
Environment: Oracle - Siebel 8.1, Oracle 10g, Siebel Analytics and Informatica Power Center Team Size: 6
Feb10 – Sep10, EIM Data Migration Lead IBM India Pvt. Ltd. India
Client: Sydney Water, Australia Project: CMS Release 1
One time Data Migration from the legacy systems to Siebel Call Center. Prepared and reviewed Mapping Sheet for
various entities. Helped team to develop various scripts, prototypes, IFBs. Decided Import Sequence, batch ranges
and overall approach. Run dummy loads. Follow up with Oracle to add User Key Attributes in Custom Intersection
Table. Approach for Rejection Handling and Count Log table.
Environment: Oracle - Siebel 8.5, Oracle 10g and IBM Datastage Team Size : 3
Mar08 – Mar10, EIM Data Migration Lead IBM India Pvt. Ltd. India
Client: Idea Cellular Ltd, India Project: Prepaid CRM- Crystal
Siebel CRM for Idea prepaid customers: Huge customer data was loaded for initial go live, many ongoing loads
scheduled to run daily. Each Circle/ State was having different Source systems and different database schema.
Evolved the Standard Format to be used across circles. Decided User Keys and Criteria for uniquely identifying the
target record to be updated during Delta Update Loads. Communicated with Source Systems about data acceptance
Important Entities Imported using EIM including Seed Data: Employees, Activity Templates, Solutions and Resolution
Documents, LOV, Views-Responsibilities, Grace and Birthday Alerts, Feedback stored in S_ALERT_CUT, Customer
Demographic Information (Account, Contact and Address, Service Request and Activities, Hierarchy of Dealers/
Distributers and child Retailers. Account Relation with the Dealer/Distributor and Retailer. Worked as single point of
contact for columns to be used in Application or EIM job. Maintained Data Mapping Sheet.
Environment: Oracle - Siebel 8.5, Oracle 10g and IBM Datastage Team Size : 8
Aug03 - Mar08, Module Leader Wipro Technologies Ltd, Pune, India
As a Siebel Configurator, performed various activities for Development and Maintenance of various Siebel CRM
applications for US clients like General Motors and Charles Schwab, US Trust, USA
Worked on Siebel configuration, e-script, EIM (Data Migration) and little bit of EAI.
Mar03 - Aug03, Siebel Consultant Amex- IT, Mumbai, India
As a contract employee for GE commercial industrial finance - IT division, worked as L2 support and helped
Siebel CRM users to fix the technical / training issues.
Level II support and Siebel Application - Server Administration tasks
Dec2000 - Oct01, Software Engineer Tech Mahindra, India
V V &T Project - Evolve: As a data load testing team member, learned Siebel EIM concepts and tested huge
loads for client: British Telecom, UK
Apr2000 - Nov2000 Software Engineer Sadhana InfoTech Pune, India
Client: Prestige Auto Parts, Pune India. (Supplier/ Vendor of Tata Motors, India)
Project: Inventory Control System Application Worked as a Software Engineer and gained hands on
experience in requirement gathering, design, build, testing and implementation : Visual Basic, MS Access
and Crystal Reports
June1999 - March2000 Software Engineer Arjas Computers Pune, India
As a Software Engineer : Worked on requirement gathering, design and code changes and unit testing for
accounting system application for a local bank (Pat Pedhi) and for Inventory Control System for a local
Medical Distributor using Visual Basic, MS Access and Crystal Reports
RTL for SAP at IBM India, Oracle Siebel Order Management Product and Pricing
IBM Datastage 8.x. at IBM India in 2009
Project Management and Architectural Thinking Trainings at IBM India
Power Consulting Program from Wipro Technologies in 2006
Siebel Analytics and Informatica from Wipro Technologies in 2005
Oracle 9i Certificate Course from Oracle Training Partner – SQL Star International in 2003
References: Available upon request