1. PANKAJ KUMAR JHA
Address : House No. 434, Chirag Delhi, New Delhi-17
Permanent Address : Village + PO- Nanaour, PS- Andhra Thadi, Dist- Madhubani, State- Bihar, PIN-847109
E-Mail : pankaj_jal2002in@yahoo.com, pankanita@gmail.com
Contact : 09871776899/9312923210
Poised to contribute in the field of IT Infrastructure System Administration and Process Implementation with leading
organizations
A technocrat with 12+ years of experience in Networking, Security Management, System Administration, Technical Support / IT
Complacence/ IT Procurement/Asset Management/Pre Sales Support/ . Currently employed with Eastern Software Services
Pvt Ltd as Manager IT. Proven skills in preparing technical proposal, designing & implementation of heterogeneous networks
(comprising structured cabling, hubs and switches).Comprehensive understanding of networking concepts pertaining to LAN
and WAN, Information security, IT communication, and maintenance in multi-platform environments. Adept in analyzing
information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex
information systems management. An effective communicator with excellent negotiation, leadership, planning and social skills
that can build and maintain relation across and beyond organisation.
CAREER CONTOUR
Eastern Software Systems Pvt Ltd Manager –IT 1st
Nov 11 till Now
24 Guarding Pvt Ltd (Vision Group), Gurgaon Manager-IT July-10 to 31st
Oct 11
Aforeserve.com Limited, Noida Manager -IT Sep-07 to July 10
Eagle Hunter Solutions Limited, Gurgaon Manager-IT Sep’04 – Aug’07
Arena Multimedia, Dhaka Course Coordinator Feb’02 – Sep’04
Aptec Computer Education, Jalpaiguri (W.B) Faculty Dec ’00 – Jan’02
Key Deliverables
MANAGERIAL
 Working closely with Business Managers on Business Process Design to outperform Business Objectives.
 Managing process vision & design, enhancement strategy and transition strategy.
 Developing & deploying key execution strategies across businesses.
 Implementing project plans within preset budgets and deadlines.
 Assessing security standards, managing Software licensing and software standardization issues.
 Handling the resource allocations and setting up of the communication channels across the various horizons of the
organization structure.
 Designing business processes for dramatic improvements in meeting customer needs and other strategic demands.
 Managing IT Infrastructure/Software/Servers/Network resources/ Security/Storages/IT Complacence
 ERP Administrator for the implementation and management of ERP (MS Navision/ Ebizframe)
 Pre Sales Support/FMS/TITO Support
FUNCTIONAL
Networking Operations
 Mapping client’s requirements & architecting customized solutions to suit their requirements.
 Coordinating project management; responsible for monitoring on-site activities and final execution of projects within the time
and cost parameters.
 Possessing comprehensive understanding of LAN, WAN, WAN Protocols, TCP/IP, Internet and Intranet and Networking
devices administration, switching, V-Lan and Transmission concepts.
 Setup preparation for new Office/Call Centre (including IT Infrastructure)
 Overseeing the VPN connectivity of all the sites plus upcoming sites with corporate office.
 Managing Proxy Server, Firewall Installations, Routers and Network Switches,.
 Monitoring performance reports as a measure of preventive maintenance.
 Contact Dialler Management (Campaign/Dialling Plan/List Upload/User Creation Backup and Restore)
 Hardware procurement & Sales
 Software Procurement & Sales(Microsoft/Adobe/Oracle)
 Vendor Management

2.  Managing Mail Server (exchange 365 & Postfix)
System Administration
 Managing the installation of servers, printers, Network Printers, Desktop, Work station, Laptops etc.
 Managing DC/ADC/File Servers/SAN/NAS Storages.
 Configuring Modems, Router, UTM, Firewalls, Servers.
 Designing Backup Strategy for the sites and ensuring scheduled / unscheduled Backups as per plan and restoration.
 Categorizing and prioritizing the support calls at service desk.
Technical Support/Troubleshooting
 Assisting in the design and implementation of the network troubleshooting DNS, WINS, DHCP Servers network problems
and conflicts.
 Troubleshooting Desktops, Laptops, Touch Screen POS machines, Printers & Network for any issues related to Hardware or
Software.
 Suggesting improvements in the operations and processes to make the secure Network.
 Troubleshooting & Repairing Work of wire line, wireless and data communications.
 Rendering technical support / training to clients for resolving critical technical issues.
 Identifying performances bottlenecks and take adequate measures to rectify faults.
TECHNICAL
Operating Systems : M.S DOS, Windows-95, 98, NT, 20008, XP, 2003/Vista /Linux/windows 7, windows 8
Programming Languages : C/C++, Java, D2k, Visual Basic-6.0
Database : MS Access 2000, Oracle 7.0, SQL server 7.0/2k
Script Languages : Java Script, VB script, JSP/ASP
Web Designing Tool/Languages : HTML/DHTML, FrontPage, Dream Weaver, Flash-5, Flash MX
ERP Package : Microsoft Navision 2009 / i- soft Ersys./Ebizframe
Hardware : Trouble shooting in Desktop/Server card level
Dialer Application : contaque Predictive Dialer
Other : MS Office IBM Lotus Notes
Switches : Manageable/Semi Manageable Switch, L2 and L3 Switches
UTM Appliances : SonicWALL, Cyberoam, Fort iGATE , Quick Heal Terminator
NMS : What’s App Gold.
Projects Accomplished :( Software)
 Departmental Store on Stock and Inventory Management: Ms-Access 97 and Visual Basic.
 Vidyapati Hospital Pvt. Ltd. for Bed and Patient Management: V.B-6 and Access 2000.
 Mini Project on Banking System: Developer 2000 and Oracle 7.0.
 Project for Electro Maintenance Department of Civil Aviation and Airport Authority, Kolkata for Management of Quotation.
Projects Accomplished :( Infrastructure)
 Setup of Corporate office IT Infrastructure (Including Network) at Gurgaon in Eagle Hunter Solutions Ltd.
 Setup of Head office(IT Infrastructure –Servers/Desktop, Networking) at Okhla in Eagle Hunter Solutions Ltd
 Setup of Demotic Call centre(52 Seats)for HCL process at Sector-8 Noida in Aforeserve.com Ltd
 Setup of Call Centre Demotic & International (327 seats ) at Sector-63 Noida for HCL,HP,IBM clients in aforeserve.com Ltd
 Setup of IT Infrastructure of Head office at Gurgaon in Visio Group (24 Guarding Pvt Ltd)
Projects Accomplished :( TPM/FMS/TITO)
 TPM project of ITC from 2008 to 2010 for ITC offices across Delhi NCR, Man Power, Parts and Labour for
Desktop/Server/Storage approximate user 280 for 3 Location.
 TPM Project for ITH from 2009 to 2010 for Delhi and Gurgaon Location for Spares and Labour including, Servers, Printers,
Desktop, Notebook and Backup devices. Approximate nodes 410.
 Rastriya Sanskrit Shiksha Sansthan, New Delhi from 2007 to 2009 FMS Support , System Administrator and Support
engineer to maintain their servers, Desktop, LJ printer, Line Printer, DMP, Network Support
 HP LIC EDMS project- from 2007 to 2010, provide Man Power Support for North/North-Central and Central Zone including
31 Divisional Office and one Zonal office. Facilitate Linux System Administrator for Divisional and zonal office, EDMS
Support engineer for Branch Offices.
Notable Credits:
 Bagged the Excellence Academic Award for the Year 2000 from Aptech Limited (Gold Star Trainer).

3.  Received the Excellence Academic Award for the Q2 of Year 2004 from Aptech Worldwide Bangladesh Limited (Best
Faculty Award for Arena Multimedia in Bangladesh).
s
ACADEMIC CREDENTIALS
 MBA (Project Management) from Algappa University
 Master in Computer Application from IGNOU.
 PGDCA from IGNOU.
 Diploma in Hardware Engineering from TSI, Japlaiguri, West Bengal in 2000.
 Higher Diploma in Software Engineering from Aptech Computer Education in 1998.
 B.Sc. (Physics Hons.) from M.U., Bodhgaya in 1997.
ASSIGNMENTS as Consultant
ECM Group, Dhaka IT Hardware & Support Consultant Feb’02 – Sep’04
DATE OF BIRTH: 23rd
January, 1977