Paolo Fabrizio

214 Seguidores

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For consultancy or speaking opportunities ► paolo@socialmediascrum.com Specialties: • Social Customer Service • Customer Experience • Digital PR Paolo's insight: we are in the Social Customer Service era since online conversations have revolutionized the relationship between customers and brands. Customers want fast solutions to their issues especially thru social channels, so that brands have to set the bar higher to deliver an outstanding experience to retain and attract them. Making customer service your differentiator is my business: is your brand equipped to face this revolution? Other skills: > Trainer I Blogger I Speaker > Multilingual (english, german, spanish, ital

social customer care social media customer experience social engagement #servizioclienti business #socialcustomerservice #socialcare #customerservice #customercare #customerexperience online conversations online reputation online

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Paolo Fabrizio

Presentaciones

10 modi per migliorare le tue recensioni online

Le 10 leggi del servizio clienti

L'impatto del servizio clienti digitale su call-centre e processi aziendali

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