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QUESTIONNAIER
DESIGN
PRESENTED BY:
NAGRECHA PARITA
GOL DENISHA
MEANING
 This method acts as a great source or a facility for the collection of the data
from the diverse and scattered g...
1 2QUANTITATIVE QUALITATIVE
EXAMPLE
2
3
1
PRE CONSTRUCTION
CONSTRUCTION
POST CONSTRUCTION
PHASES
PROCESS
SELF ADMINISTERED
 INTERNET
 POSTAL
 DELIVERY &
COLLECTION
INTERVIEW
ADMINISTERED
 TELEPHONE
 STRUCTURED
INTERVIEW
TY...
TYPES OF QUESTIONS
• Closed-ended questions
• Open-ended questions
• Rating scale questions
• Likert-type scales
• Semanti...
Closed ended questions
• If you can answer a question with only a "yes" or "no" response, then you
are answering a closed-...
Open ended questions
• Open-ended questions ask respondents to supply their own answer. No
pre-defined answers are given, ...
Rating scale questions
• Questions that ask respondents to provide a rating on a specific matter on
a scale of 1 to 10 or ...
Likert –type scales
• The degree to which respondents agree to a specific statement can be
ascertained using Likert questi...
Semantic differential
• The Semantic Differential Scale question asks a person to rate a product,
brand, or company based ...
Multiple choice questions
• The multiple-choice survey questions consists of three or more exhaustive,
mutually exclusive ...
Rank order questions
• Rank order questions require the respondent to choose among a set of
alternatives.
• Paired compari...
Dichotomous questions
• The dichotomous survey question is generally a "yes/no" question,
True/False or Agree/Disagree ans...
Multiple choice questions
• Multiple choice questions ask the respondent to choose between two or
more answer options. Que...
Questionnaier[
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how to design questionnaier

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Questionnaier[

  1. 1. QUESTIONNAIER DESIGN PRESENTED BY: NAGRECHA PARITA GOL DENISHA
  2. 2. MEANING  This method acts as a great source or a facility for the collection of the data from the diverse and scattered group of people. A questionnaire consists of a variety of the questions printed or typed in a definite order on a form – which are mailed further to the respondents. The respondent has to answer these questions on his own.  The main function or the objective of the questionnaire is to collect data from the respondents, who are generally scattered in a vast diverse area.  This method also helps in the collection of reliable and dependable data.  According to Bogardus, “a questionnaire is a list of the questions sent to a number of persons to answer. It secures the standardized results that can be tabulated and also treated statistically.”
  3. 3. 1 2QUANTITATIVE QUALITATIVE
  4. 4. EXAMPLE
  5. 5. 2 3 1 PRE CONSTRUCTION CONSTRUCTION POST CONSTRUCTION PHASES
  6. 6. PROCESS
  7. 7. SELF ADMINISTERED  INTERNET  POSTAL  DELIVERY & COLLECTION INTERVIEW ADMINISTERED  TELEPHONE  STRUCTURED INTERVIEW TYPES OF QUESTIONNAIRE
  8. 8. TYPES OF QUESTIONS • Closed-ended questions • Open-ended questions • Rating scale questions • Likert-type scales • Semantic differential • Multiple choice questions • Rank order questions • Dichotomous questions
  9. 9. Closed ended questions • If you can answer a question with only a "yes" or "no" response, then you are answering a closed-ended type of question. • example Are you feeling better today? Would you like vanilla ice cream? Are you happy?
  10. 10. Open ended questions • Open-ended questions ask respondents to supply their own answer. No pre-defined answers are given, so respondents are free to write what they want. • Example: • "What could we do to make your experience more enjoyable?”
  11. 11. Rating scale questions • Questions that ask respondents to provide a rating on a specific matter on a scale of 1 to 10 or on a scale of "poor" to "good" are called rating scale questions. Normally, these questions have an even number of choices, so as to prevent respondents to choose a middle way out. • example How would you rate our services? 1. Good 2. Fair 3. Poor 4. Very poor
  12. 12. Likert –type scales • The degree to which respondents agree to a specific statement can be ascertained using Likert questions. Customers' feelings about a topic, product or service can be easily gauged by asking them these questions. • example How often do you visit the zoo? 1. Never 2. Rarely 3. Sometimes 4. Often 5. always
  13. 13. Semantic differential • The Semantic Differential Scale question asks a person to rate a product, brand, or company based upon a seven-point rating scale that has two bi- polar adjectives at each end. The following is an example of a semantic differential scale question. • example
  14. 14. Multiple choice questions • The multiple-choice survey questions consists of three or more exhaustive, mutually exclusive categories. Multiple choice questions can ask for single or multiple answers. In the following example, the respondent will select exactly one answer from the 7 possible options, exactly 3 of the 7, or as many of the 7 options (1, 2, 3, or up to 7 answers can be selected). • example
  15. 15. Rank order questions • Rank order questions require the respondent to choose among a set of alternatives. • Paired comparisons — Respondents must choose between two alternatives. • Example: "When you are deciding which brand you are going to purchase, which is more important: price or quality?"
  16. 16. Dichotomous questions • The dichotomous survey question is generally a "yes/no" question, True/False or Agree/Disagree answers. They are used for clear distinction of qualities, experiences or respondent’s opinions. Example: Have you ever purchased a product or service from our website? 1.Yes 2.No
  17. 17. Multiple choice questions • Multiple choice questions ask the respondent to choose between two or more answer options. Questions can be as simple as “yes/no” or can give a choice of multiple answers. • Example: Where would you prefer to go on vacation? A. Western Canada (BC, AB, SK) B. Central Canada (MB, ON, QC) C. Eastern Canada (NB, NS, NL, PEI) D. Northern Canada (YT, NWT, NU)

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