2. ABOUT PARKER LEPLA
Expertise:
• Brand experience strategy
• Internal branding
• Web and social media strategy
• Marketing communications
• Naming, visual identity and
taglines
4. WHAT IS BRAND?
• The promise you keep with employees
and customers in everything you do
and say
– Built from consistent social experiences
that inspire, engage and build trust
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10. BRAND-DEFINING
EXPERIENCES
Relevant, useful, differentiated
experiences that wow your
employees and customers and bring
your brand into clear definition for
them and their lives.
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12. SURPRISE AND DELIGHT IS
BRAND-DEFINING
Passengers felt
delighted,
recognized and
valued at an
unexpected
moment
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13. “THE SMALL STUFF” IS BRAND-
DEFINING
• Best Practice meetings and Happy Hour gatherings
to share, regroup and enjoy each other
• Work and Play days = half day vision setting, half
day fun team outing
• “What do you want to learn?” coaching system
• Employee blog showcasing our intellectual POVs
• Facebook contests with fans and clients
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15. WHAT DO THESE HAVE IN
COMMON?
Social
Demonstration Recognition of
of promise individuals
Opportunities
for self-
expression
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16. QUESTION?
What’s a brand-defining experience you’ve had?
What is your organization’s brand-defining experience?
Are you delivering a similar experience for your
employees?
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17. 5 ways to engage employees
through SOCIAL BRAND-DEFINING
EXPERIENCES
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19. 1. CREATE AN INTERNAL BRAND
COMMUNITY FOR INFORMATION AND
KNOWLEDGE SHARING
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20. • Employee site that is
almost entirely populated
by employee generated
content
– Showcases
employee talent
– Employee written
blogs
TGI FRIDAYS-UK
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21. 2. EMPOWER EMPLOYEE THOUGHT
LEADERSHIP AND INNOVATION
Highlight the expertise of
employees through thought
leadership blogs for
clients/customers.
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22. KODAK USES BLOGS AND TWITTER TO
PROMOTE EMPLOYEE EXPERTS
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Source: http://smartblogs.com/socialmedia
23. • Create a “Facebook-like” feed on
your intranet for sharing kudos for
others
• Allow people to share those kudos
on Facebook through a LIKE button
• Post employee “wins,” promotions
and other accomplishments on
Facebook or Twitter
• Give employees recommendations
on LinkedIn
• Share praise for jobs well done and
3. RECOGNIZE announce promotions and staff
changes
EMPLOYEES IN ON-BRAND
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25. 4. PROVIDE OPPORTUNITIES FOR INPUT
INTO DIRECTION OF COMPANY
Create online
“suggestion box”
for employee ideas
for new
products/services,
enhancements or
suggestions on
company direction
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26. 5. HIGHLIGHT IMPORTANCE OF
EMPLOYEES IN COMPANY SUCCESS
And, help customers
experience the
brand in action
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27. BONUS: ENGAGE EMPLOYEES IN
SOCIAL LISTENING AND PROMOTION
• Have employees listen in on
conversations on Twitter, Facebook,
Blogs and LinkedIn for mention of
company’s brand
• Develop strategy for employee
response and engagement in online
conversations about brand
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28. BRAND-DEFINING ACTS OF
KINDNESS
Followers feel recognized,
valued and heard.
Employees get one-to-one
customer contact.
Source: http://www.trendwatching.com/briefing/
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29. BENEFITS
• Employees who are more inspired and
engaged:
– Perform at their highest level and are
more productive
– Provide greater service to your customers
– Promote your brand to others more often
and with more passion
– Are more loyal
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32. KNOW YOUR EMPLOYEES
• Why they chose to work for you
• What they are looking to accomplish
in life and in work
• What they need in order to
accomplish that
• What motivates them, and makes
them feel appreciated and valued
http://motivationalcartoons.co.uk/tag/goals
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34. PRIORITIZE
• Based on strategies that:
– Meet most employee needs/goals
– Create connection among employees and
leadership
– Empower employees to champion the
brand
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35. MEASURE AND TEST
• Employee adoption and use (surveys and
analytics)
• Adherence to guidelines for use (monitoring)
• Sentiment and morale (monitoring and
surveys)
• Engagement (frequency of sharing,
commenting, contributing via monitoring,
analytics and surveys)
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36. • #tcbSM4HR on Twitter
• www.onlinebrandex.com (the site for our online brand
experience division)
• www.integratedbrand.com (blog/resources library)
• www.facebook.com/parkerlepla (fan page)
• www.twitter.com/parkerlepla (our Twitter account)
• www.slideshare.net/parkerlepla (our presentation site)
• My email: jent@parkerlepla.com
QUESTIONS?
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