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Cracking The Code to Build aCracking The Code to Build a
SustainableSustainable
BusinessBusiness
Patricia Meacham, CEO
MARC IT SHARE
www.marcitshare.com
Linkedin.com/pmeacham
Date

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How Do You Define Sustainability?
One ExampleOne Example
“Sustainability is an increase in productivity and or reduction in consumed
resources
without compromising product or service quality, competitiveness, or
profitability
while helping to save the environment.”Consider these questionsConsider these questions
What definition of sustainability is best for your
organization to adopt?
What desired results does your organization want to
accomplish and in what timeframe?
How will you measure those desired outcomes?
How will you communicate your sustainability plan
and establish buy-in with your employees and
stakeholders.
Take the QuizTake the Quiz
People + Process + Environment = Profit
http://www.marcitshare.com/sustainability

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Critical Success Factors to Sustainability
Leadership = Achieving Desired ResultsLeadership = Achieving Desired Results
 In your opinion what role does leadership
play in the success of your organization?
 On a scale of 1 to 10 (10 being the highest),
how would you rate the overall effectiveness
of the leadership in your company today?
 What would it mean to your organization if
your rating were to rise 1 point? 2 points?
 What are the risks if you answered any lower
than 10?
How Do YouHow Do You
Know?Know?
“Management is doing things right; leadership is
doing the right things.” – Peter F. Drucker

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Are You a Champion of Change?Are You a Champion of Change?
Does your attitude support change?
Are you finding better ways to support
customers?
How do you manage change?
Is it disruptive?
What can you do to overcome the
resistance to change?
Would your internal and external
customers agree?
How Do YouHow Do You
Know?Know?
Critical Success Factors to Sustainability
“Progress is impossible without change, and those
who cannot change their minds cannot change
anything.” - George Bernard
Shaw

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Do You Consider Innovation anDo You Consider Innovation an
Opportunity or a Threat?Opportunity or a Threat?
Does your strategy include continuous
process improvement?
Do you consistently look for cost reductions?
How would your supply chain rate your
performance?
Are you implementing customer experience
enhancements?
Are you poised to create and support new
products and services?
How Do YouHow Do You
Know?Know?
Critical Success Factors to Sustainability
“Learning and innovation go hand in hand. The
arrogance of success is to think that what you
did yesterday will be sufficient for tomorrow.”
-William Pollard

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WhoWho
Business CoachesBusiness Coaches
Corporate executive leaders utilizing their skills to assist individuals
and firms in achieving their objectives
WhatWhat
SkillsSkills
Growth strategies, B2B & B2C, business development,
organizational
and leadership development, process improvement, technology
+ more
WhyWhy
Our PassionOur Passion
Partner with clients to align strategies, people, and processes to
achieve optimal business results
HowHow
Our ApproachOur Approach
Work with you to understand challenges that impede business
excellence

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Operational Excellence
 The best companies are
customer centric
 Their strategies take into
account internal and external
customers
 How customers prefer to acquire
products, services and support is
top of mind
 Their focus is on turning satisfied
customers into loyal customers
 Their strategy, people, and
processes align
Our FocusOur Focus
StrategyStrategy
ProcessesProcesses
CustomerCustomer
Strategic IntentStrategic Intent
Human CapitalHuman Capital

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StrategyStrategy
• At least two-thirds of large organizations struggle to implement thAt least two-thirds of large organizations struggle to implement th
strategies.strategies.
There is huge gap between strategy development and execution.There is huge gap between strategy development and execution.
• Immediate revenue gains and internal focus can distract from longImmediate revenue gains and internal focus can distract from long
business sustainability. - MIbusiness sustainability. - MIT
Slone -Slone -
Strategies That ImproveStrategies That Improve
Growth & PerformanceGrowth & Performance
How to grow your business
How to diversity and identify
new markets
Evaluate if your products and
services meet customer
requirements
Turn customer satisfaction into
customer loyalty
Determine if your business is
sustainable

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Human CapitalHuman Capital
• 70% of employees are dissatisfied with their job70% of employees are dissatisfied with their job
• Employee disengagement costs the US economy about $350BEmployee disengagement costs the US economy about $350B
every yearevery year
• Disengaged employees cost each employer $3400 to $10,00 inDisengaged employees cost each employer $3400 to $10,00 in
salarysalary
- Gallup -- Gallup -
Our ToolsOur Tools
•D.I.AL.O.G
•DISC INDEX, ATTRIBUTE INDEX
VALUES INDEX
 What is the best way to measure
employee effectiveness?
 How do measure leadership within
your company?
 What is the best way to measure the
culture in your organization?
 Are your employees engaged?
 What’s working, what’s not working
in your company?
Your People are YourYour People are Your
Strongest AssetStrongest Asset

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Embrace Innovation -
Challenge the Status Quo
Reduce the internal disruption
in
the delivery of products,
services,
and support
 Improve your supply chain,
create
a better customer experience
 Process owners will benefit
from
operational efficiencies
Process ImprovementProcess Improvement
• Your processes should make you unique and create a competitiveYour processes should make you unique and create a competitive
advantage.advantage.
• The methods that you use in your business create your culture.The methods that you use in your business create your culture.
• By reducing waste, increasing quality, and improving performancBy reducing waste, increasing quality, and improving performanc
become the preferred supplier. -Industry Wbecome the preferred supplier. -Industry W

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Are You Ready?Are You Ready?
 To position your firm for growth
 Improve employee engagement
 Become a preferred supplier

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What’s Keeping You Up @ Night?What’s Keeping You Up @ Night?
What Are Your Symptoms?What Are Your Symptoms?
DeliveryDelivery
SchedulesSchedules
LeadershipLeadership
SkillsSkills
DisengagedDisengaged
EmployeesEmployees
LowLow
ProfitabilityProfitability
DissatisfiedDissatisfied
CustomersCustomersMissedMissed
RevenueRevenue
Patricia Meacham, CEO
MARC IT SHARE
www.marcitshare.com
Linkedin.com/pmeacham