1. Patrick A. Curns
1567 Holcomb Bridge Rd., Apt A•Norcross, GA 30092 • (678)793-2446 Cell • Platinumraider@yahoo.com
To secure a position that will allow me to use my knowledge, experience and skills to make a positive contribution in
my work environment.
Professional Experience
FleetCor Technologies, Norcross, GA (September 2007 – March 2013)
Provide sales and customer support to merchants using prepaid gas cards distributed by FleetCor. Updated
accounts with accurate representations of their fueling activities, and communicated with clients to understand
their account needs.
Client Implementation Specialist
• Make outbound calls to new business accounts for implementation
• Assist new and existing customers with account needs including account maintenance, billing,
transactions, online access/training and product information
• Handle all lines of business, all product information and all software platforms associated with
each line of business
Customer Service Representative
 Handle inbound and outbound calls in a professional manner
 Demonstrate effective oral and written communications with customers, department personnel
and management
 Transfer calls to appropriate department or staff
 Process check by phone request
 Provide customers with accurate account information in a fast pace environment
 Fee negotiation
Client Retention Specialist
 Maintained customer accounts by updating account information.
 Resolved product or service problem by clarifying the customer complaint
 Determined the cause and effect of client escalation
 Provided clients with best solution to rectify client concern
 Maintained financial accounts by processing customer adjustments
 Recommended potential products or services to management by collecting customer
information and analyzing customer needs
 Used customer service and sales skills to retain current client
Ryla Teleservices, Kennesaw, GA (December 2006 - January 2007)
Customer Service Rep
Provided call center outsourcing and outbound call center services for organizations that require excellent
interactions. Handled quick ramp-up of inbound call center services for crisis response support, data breach
support, seasonal retail and political support.
 Enrolled past and current federal employees in vision and dental benefit programs
 Verified employment and educational history of candidates and current employees
 Entered and updated records with verified information
Aarons Home Solution Center, Kennesaw, GA (May 2006 – August 2006)

2. Customer Service/Sales Representative
Provided moderate-income customer with affordable payment plans, quality merchandise and superior service.
 Handled inbound customer service and sales calls
 Obtained client information for application processing
 Sold clients computers who did not qualify for Dell financing
 Demonstrate effective oral and written communications with customers and management
Ryla Teleservices Kennesaw, Ga (December 2005 – January 2006)
Customer Service Representative
Provided call center outsourcing and outbound call center services for organizations that require excellent
interactions. Handled quick ramp-up of inbound call center services for crisis response support, data breach
support, seasonal retail and political support.
 Handled inbound calls regarding Identity Theft products
 Served as security hotline liaison
National Forex Buckhead, GA (February 2005- August 2005)
Marketing Representative
Provided professional charting, expert market research and commentary, and advanced trading tools, plus a
wealth of education and training for any new or potential clients.
 Sold clients on investing euro’s vs the American dollar
 Handled all aspects of the customer experience
 Facilitated outbound opening of new accounts for potential clients who already showed interest in
the product
 Handled incoming trade inquiries and client issues via phone, email
EDUCATION
College of Alameda Alameda, CA 1989 – 1991 Majored in Applied Mathematics
U.C. Berkeley Berkeley, CA 1991-1993 Majored in Applied Mathematics with application Physics
Completed Education
College of Alameda Alameda, Ca AS Mathematics