1. PATRICK DONOHOE
1846 Sagewood Loop Richland, WA. 99352
Cell: 312-339-4121 e-mail:ptdonohoe33@gmail.com
EDUCATION
M.A. Marketing/Advertising/Media Communications Aug. 2004
Webster University St. Louis, MO
B.S. Public Relations Emphasis Marketing May 2001
Southern Illinois University Edwardsville Edwardsville, IL
EXPERIENCE
Highlights of Qualifications
-Developed and implemented new hire training course and assessment for seasonal and permanent staff
-Developed department-wide SOPs for integration into a database - used for KPIs and by operations team,
-Developed and led tutorial for branch KPI dashboard
-Developed and led training for National Park Entrance Fee regulations and applications for all Gateway Arch
employees
-Designed freight quoting tool with roll out to department leads
-Developed and led Novice and Intermediate Excel, and PowerPoint courses, with assessments
-Department point person for transition/ implementation of new clients and/or new products purchased to author
client SOP creation
-Quarterly reviews for A clients to ensure satisfaction and to cross/up sell based on customers' needs
-Six Sigma trained
-Led and participated in many teams for various projects over my 10+ years in management
-Additional areas of expertise: International and domestic transportation, warehousing practices, bonded
warehouse requirements, LEAN Six Sigma trained, vendor relationships, The importance of Communication
(internal and external, up and down), KPI monitoring/establishing KPI’s (internally and externally, customers and
vendors), budgeting, SOP creation and development, extreme customer service, Selling (internally and externally),
auditing internal and external (ISO), cost analysis processes, researching ROI’s at the start and end of projects
Donohoe Household Richland, WA
Stay at home Dad Feb. 2012-present
 Music classes, soccer, swimming, T-ball, tumbling, Story time at all three local libraries
 Primary child care duties
 Hosted weekly play dates for other stay at home parents
 Co-operative early childhood classes for last three years
 Household bookkeeping and finance
 New skill unlocked: Patience; level 100
Syngenta Seeds Pasco, WA
Manager Plant Logistics Feb. 2011-Feb. 2012
 Controlled international and domestic transportation with team of four employees who had contract employee
reports totaling over 15 staff
 Procurement of international transportation service contracts for imports and exports with carriers, combination of
direct contracts with SSL’s, airlines, LTL/FTL carriers and freight forwarders
 Controlled movement of bill of materials between plants as well as to and from vendors
 My team worked closely with WSDA (Washington State Department of Agriculture) to obtain inspections and
certificates on all biological material

2. Expeditors International Bensenville, IL
Air Freight Supervisor Dec. 2004 – April 2010
 Responsible for growing and retaining entire Air Freight customer base, with an average of $950K monthly
department revenue
 Developed and implemented completely paperless process for managing air freight, reducing transit time by 1-3
days for each shipment.
 Supervised the transition and implementation of new accounts
 Managed the movement of 1.5 million kilos of international air freight monthly
 Designed quarterly Management Review with all "A" accounts, with KPI presentations
 Performed quarterly Carrier Evaluations with all Chicago airlines
 Performed yearly audits of US Customs Bonded Warehouses
 Reduced team from 10 to 6 members while increasing volume/accounts and revenue
Walgreens St. Louis, MO
Manager Oct. 2003 – Dec. 2004
 Balanced inventory at optimum levels, crucial to overall store success
 Fostered and guided the team in multitasking skills, self motivation, and persistence, vital to ensure quality and
sales goals
 Led restructuring of stock room to accommodate an additional store’s inventory
 Continually instilled exceptional customer relations skills among team members
 Designed store layout to attract customers and move specific products
Gateway Arch St. Louis, MO
Supervisor Feb. 1999-Apr. 2003
 Established numerous incentive programs to raise sales, which proved extremely successful.
 Developed instruction material for sales training/new employee orientation
 Wrote and published daily newsletter entitled Morning Java read by 150+ employees and
by upper management
 Met and exceeded quota of servicing one million guests to the top of the Arch
 Performed various HR duties including: Payroll, Scheduling, Hiring/Separating, Coaching

3. Expeditors International
Opportunity Process Benefits
All U.S. Customs entries were
from manual flight details from
Airlines
Developed and implemented
100% Paperless environment
between the customs brokers
airline agents U.S. Customs and
Border Protection
-Bonded cargo cleared customs
12 to 36 hours faster
-Cargo delivered to customer 12-
48 hours faster
Air Import Department had zero
monitoring
Wrote and developed exception
based reports via CSV files
directly from the server
-Ability to monitor all shipments
-Increased ASPD(Average
Shipments Per Desk) from 98 to
343
-Increased ARPD(Average
Revenue Per Desk) from 14k to
38k per month
-Eliminated costly Storage fees
for missed shipments
-Allowed for agent accountability
and confidence
Development of above reports
caused need for a staff member
dedicated to data analysis/report
loading approximately 30 hours
per week
-Data retrieval was long and
arduous
Developed Microsoft Access
database to automatically run
several daily reports and dozens
of department reports
-Reduced work hours from 30 per
week to 1 per week
-Allowed Agents to customize
reports as they needed while
maintaining department
standards
-Data mining became on
command button push
Bonded Third party Warehouse
did not display proper sense of
urgency
Build and executed daily status
and score card for warehouse.
Including; exceptions, elapsed
timing between landmarks, and
historical data.
Monitoring improved median
cargo availability time from 34
hours to 17 hours.
Legacy staff's complacency
created stagnant environment
Encouraged staff growth and
education through training and
recognition
Resulted in autonomous staff
that was stronger and more
independent

4. Gateway Arch
Opportunity Process Benefits
Sales for movie/riverboat tickets
sales very low
-Created and implemented
incentive plan to increase cross-
sales
- Included a leader board for
employee competition with
prizes for top sales
Movie ticket sales increases by 40
percent, Riverboat ticket sales
increased by 200 percent
Needed more exposure to large
volume of sports fans already
coming into downtown Saint
Louis area for professional
Baseball, Hockey, and Football
Worked with St Louis Cardinals,
Rams, and Blues with ticket
swaps/promotions, and giving
away free children’s tickets
More traffic was generated with
promotions as measured through
coupon redemption
Ticketing software needed
programming/upgrades
-VP assigned me as designated
point man for new ticketing
software
-Finished upgrades in extreme
time constraints
-Lines and ticket sales moved
with extreme efficiency.
-Average guest wait for tickets
dropped from 1-2 hours to 10-25
minutes
Substandard training = poor
customer service
Developed and implemented
completely new training courses
and booklets
Written complaints dropped from
averaging 10 a month in the
summer season, to 0 for the
YEAR.
Cashiers turning in cash shortages -Developed and implemented a
training booklet and mandatory
training period for cashiers
-Standardized all cash handling
procedures.
-Established higher performance
standards
-Average shortages fell from 4-15
a day to 2 per week. Average
shortage shifted from 10.00
dollars to .50 cents.
-Quality of performance
improved
Poor quality of workforce -Enforced standards: Time clock,
Lunch, Evaluations
-Coached supervisors to
mentor/develop employees
-Developed/Implemented new
hiring criteria, and trained
Sups/Leads to hire more
effectively
-Before: 9 in 24 clocked in on
time (Avg)
-After: 22 in 24 clocked in on time
(Avg)
Given task to organize summer
kickoff for new/current staff of
over 100 personnel
Worked with management to
create very successful hiring
campaign.
- Including food, awards,
entertainment, prizes, music
Vice president of our department
gave us a personal
acknowledgement on a job
extremely well done.

5. Walgreens
Opportunity Process Benefits
Older store in inner-city severely
neglected, mismanaged stock
room
-completed full inventory
-Implemented new organized
system
-Kept Inventory clean and easy to
use
-Reduced overhead by 38%
-Reduced pilferage by 98%
Older store layout not conducive
to employee's/customer's needs
Reorganized register stations,
Photo lab, and Cosmetic
departments.
-Customers/employee needs
aided
-clutter and distractions
eliminated
Efficient but unsatisfied staff Continually promoted and
demonstrated positive upbeat
attitude
Overall atmosphere and moral
improved