CV Pattarome Thammasiri
Miss Pattarome Thammasriri
Address 143 Promsiri Mansion Soi Ratchadapisek 12, Ratchadapisek Rd.,
Huai Khwang, Dindang , Bangkok Thailand
Tel:064-1492655
Email: pattarome@hotmail.com
Pattarome acts as the project manager to manage the Business Intelligence (Business
Object, Infor BPM/BI) Implementation and Supporting team. She also manage the
department budgeting and profit & Loss. Her role includes the project management for
the strategy project - execute project plan, timeline, milestones, project communication
(Progress and Steering), issue and risk management and vendor management.
She is an experienced IT professional who specializes in project management and project
implementation (local and International), designing and delivering technology solution to
address business needs. She is an accomplished development manager and project
manager. Her key strengths are her detailed understanding of technology, knowledge of
the full software project lifecycle and extensive management experience.
Objective: To fill in challenging position that I can utilize and adapt my knowledge,
skills, experience to make a potential work and I can upgrade of knowledge and skills
with strong opportunity for career growth. Like “Good Job , Good Boss and Good Team”
Education
1994 - 1997, Bachelor of Science Degree
The University of the Thai Chamber of Commerce
Major: Computer Science
Personal Details
Birthday: September 25, 1974
Sex: Female
Age: 42
Height: 165 cm.
Weight: 55 Kilograms
Health: Good
Nationality: Thai
Marital Status: Single
Religion: Christian
Hobbies: Listening to Music, Reading Books
Sport: Golf, Fitness and Badminton
Languages
Thai: Excellent
English: Good

Skills
 Ability to coach and mentor team members & work with minimal supervision
 Very resourceful, dynamic, customer focused, business and result -oriented
 Interpersonal and communication skills
 Analytical, problem solving, negotiation skills
 Leadership & organizational skills
 Analytical thinking, problem solving, project management (PM) and system
design/analysis skills
 Comprehensive understand of application develop life cycle (SDLC) and system
integration
 Good leadership and interpersonal skills
 Good project management and critical management
 Proactive and team player with the ability to work in dynamic environments
 Programming Skill , SQL Command ,Database and Data warehouse, Oracle
 Strong communication and negotiation skills
 Quick learner, Self-motivate, self-managed, responsible and hard-working
Operation Systems and Software
Window 2008, Windows Server 2012 , Office 365, Microsoft SQL , Microsoft Project
Management Tools, Oracel 9i, Jasper Report
Project Portfolio
Thai Union Frozen Product
1. Strategies Planning of Government IT
2. Project Consolidate Financial Report
Ananda Development Public Company Limited
1. Call Center Reporting.
o (Complaint Report, VIP Customer Analyst Report, Sales and Marketing Analyst
Report)
2. Project lead for Loyalty Program is AMC Online.
o Membership online and New Member registers. Functional can to check point
and redemption point by self. Member can addition referral friend get new
point. Functional have privilege partner for member and special offer discount
from partner. We have information activities or event for member. Define
parameter with partner for web service
3. Business Intelligence by Qlik Sense
Wall Street of English
1. Project for Data Warehouse by SAP Business Object – Dashboards &
Webbi Reporting Analytics (Phase I):
 Implementation of performance management reporting and consolidation
Systems of Operation Dashboard, Marketing Dashboard, CEO Dashboard,
Adhoc Report in major companies this includes data warehouse setup, report
development and system integration for CRM and Account System by Center
2. Digital Signage for Marketing
3. CRM Integration
4. Call Center System and Call Center Reporting by AVAYA
5. Human Resource System (Time Attendance)
Centara Hotel & Resort Group
1. Project for Data Warehouse by BI Performance Management –Dashboards & Reporting
Analytics:

o Implement Software Business Performance Management Consolidate Financial
PL,BS (Monthly Information Report by MTD,YTD),Operation (Daily Revenue by
Daily) by BI (Infor Software)
2. Disaster Recovery Planning (DRP) for Centara Group (Warm Site)
Minor International
1. Daily Income Report (Dash Board) of Executive by Crystal Report on Business Object
2. Revenue Management Report of Executive Finance by Pivot Excel
3. Forecast Report of Executive Finance by Pivot Excel
4. AR Aging Report of Executive Finance by Pivot Excel and Crystal Report on Business
Object
5. GSS Report of Operation by Crystal Report on Business Object and text files.
6. Outstanding AR Aging Report of Executive Finance by Pivot Excel
Regale International Travel
1.Website Company at http://www.regaleintl.com
 Design and Develop of Website Company by use Macromedia Dream weaver , Macromedia
Flash and Adobe Photoshop, Adobe Illustrator.Support Mail Server, Internet Server Example:
http://www.regaleintl.com
Work Experience
May 2016 – Current Thai Foods Group Public Company Limited
IT Solution & Service Manager
Responsibilities
Project Management Officer Skills
 Setup PMA Methodology. Create and update scope of work TOR or Project
Charter document for Corporate. Create and update scope of work and URD
document. Project Booking Online, Project Farm Management Online, Project
Interface Data Center, Project Lab Management.
 Coordinate and work with business user, Software Vendor and Project Team
members to drive project smoothly and solve project problems.
 Monitor and follow up project status regularly, in order the project cloud be
operated and achieve tasks within time frame. Then report project status to
project owner, key users and project team members.
 Involve in User Acceptance Testing(UAT), take and summary issue from
testing, send to vendor/SAP team and follow up solution.
 Evaluate software selection and process feasibility study for new software
solution. example: Sale Forecast Online, Farm Management Online, LAB
Management, Logistic Management
 Manage timeline for project deliverables and update weekly
Sep 2014 –April 2016: Thai Union Frozen Products
Assistant IT Manager (Role Project Manager)
Responsibilities
Project Management Officer Skills
 Overlook all company projects/programs execution

 Define and manage department and project scope
 Define and manage plans and timelines of project
 Manage project costs and allocate to BU
 Manage payment collection from a project management point of view
 Manage department and project integration
 Managed third party and software/hardware vendors contracts
 Review UAT Testing Result and Quality Assurance procedures.
 Proactively manage changes in project scope, identify potential crises, and devise
contingency plans
 System Designing, Training Management and Overseeing Systems
Implementations (onsite & remotely)
 Develop and manage department and project budget
 Manage department and projects human resources
 Manage department and project communication processes to ensure that all
processes are applied and followed
 Ensure continuous improvement of the communication stream and apply any new
relevant standards
 Continuously monitor project status and impact on business relation
 Provided project management and system designing to allow for the Networking
of Office equipment throughout small business organizations.
Strategies and Planning
 Survey & Communicating a company's strategy internally and externally so that
core business and strategic partners understand the company-wide strategic plan
and how it carries out the company's overall goals.
 Develop strategic and action plan for Government corporate IT communications
that related to Innovation Projects to bridge gaps found from surveys/feedback.
 Track and manage cost and budget related to communications & engagement
surveys in part of IT.
 Analyze stakeholder research findings as part of developing a compelling vision for
the Corporate Communications.
 Deeply involved in the company retention strategy to ensure that the
projects/programs goals are aligned with both company and outsource short /long
terms goals
 Ensure proper execution of the risk strategy throughout the projects lifecycle
 Establishing and reviewing key strategic priorities and translating them into a
comprehensive strategic plan.
 Ensuring departmental/unit strategic planning projects reflect organizational
strategic priorities.
 Driving decision-making that creates medium- and long-term improvement.
 Facilitating and driving key strategic initiatives through inception phase.
 Developing inclusive planning processes and translating strategies into actionable
and quantitative plans.
 Monitoring the execution of the strategic plan of roadmap 5 years.
Organization & People Management
 Working in partnership with Project Team to help meet a satisfactory level of
business satisfaction, thus helping in Project Team retention and encouraging
them to get into more business relationships.
 Putting some efforts forecasting our key user long-term needs, including
identifying and helping to develop new application to solve their future business
problems. This should end up in creating new leads for our sales to put some
efforts in and win!
 Create communications plan and drive the execution to support success of
Organization Innovation Projects.
 Quality control policies & practices, ensure that latest quality standards are
followed and enforced within the organization

Feb 2014 –Aug 2014 Ananda Development Public Company Limited
Senior Business Intelligence Manager
Responsibilities
Project Management Officer Skills
 Setup PMA Methodology. Create and update scope of work and Project Charter
document for Corporate. Initial POC by Qlik Sense.
 Create and update scope of work and URD document
 Manage timeline for project deliverables and update weekly
 Create and update database field mapping doc ument
 Organize meetings with departments for Vendors
Communication and Processes
 Chief’s and Department head’s requests for data to be digitized and shared
 Requests for linking new data and access of current data from other
departments
 Create workflow walkthrough schedule for each department to submit data.
 The procedures for sharing completed dashboards throughout the company
 Identifying process improvements for input data accuracy and faster reporting
 Creating data entry procedures for capturing user input raw data
 Support in the preparation of slides for BI presentations when required
 Monitor and review results on daily/monthly/quarterly basis of transaction,
conversion rate, revenue, customer behavior as well as provide insights and
appropriate solution for business users.
 Analyze channel sources of acquisition transaction and revenue, breakdown
by dimension as well as analyze all corporate (ROI)
 Setup process request access matrix. Document request access data form.
Department Data & Dashboards (Corporate)
 Work closely with corporate team to understand their information needs,
ensuring that BI strategy is fit for their requirement and help setup the KPIs.
 Involved in the validating data by Manual comparison and Automatic
comparison using document function.
 Involved validate data and confirm condition business with corporate team
 Schedule regular meetings with departments to review timeline, support
development using software and overcome problems
 Manage and report on all departments scheduled development plan eg: data
requests / building of dashboards /training / submission of data etc
 Track data irregularities from all departments and present to BI steering
committee. Support process recommendations and system improvements.
 Assist in designing and implementing excel sheets for submission of data and
ensuring spreadsheets are updated and architecture is maintained.
 Update technical and BI team with data submissions
 Work with HR & IT with the schedule and requirements of new software for
live data collection into departments

 Consult with the BI department in analysis of data, and support the Chiefs
with interpretation of data and recommendations for further analytics.
Technical
 Work closely with tech team to shape and drive the development of the
internal Dashboard report and analytics platform for business decision-makers.
 Consult and coach team member for BI conceptual & technical
 Involved in configuring ETL project into individual data services repositories
and maintained Data Stores, Job Servers.
 Implement ETL design best practices and formal code migration process.
 Actively involved in the job migration process from Development, Test and
Production Environments.
 Responsible for configuration and maintenance of development and test
environments,
 Identify and act on issues and risks that affect the BI solutions /
implementation
July 2011 – Jan 2014: CRM & Reporting Manager
Responsibilities
Project Management Skills
 Lead business application with IT or development/enhancement projects
 Creates and executes project work plans with appropriate revisions to meet
changing needs and requirements
 Prepares for engagement reviews and quality assurance procedures
 Analysis requirements and confirm functional for internal process
 Improve tracking performance report from website, Call Center by segment code
and activities.
 Consolidate source and CRM integrate data to ERP with external system
 Manage data cleansing project report for IT Develop. Validate data follow below:
Old profile, new profile, Duplicate profile, Revise process.
 Design Online System for redemption point and service.
 Call Center Reporting
 Project lead for Loyalty Program is Membership online and New Member register.
Functional can to checkpoint and redemption point by self. Member can addition
referral friend get new point. Functional have privilege partner for member and
special offer discount from partner. We have information activities or event for
member. Define parameter with partner for web service.
 Case Management or Defect Online. It is tracking problem consolidate from call
center, e-mail, customer service, NITI. System will show up ticket number by
subject and date time. We have main 3 subjects (complaint, repair, and follow up
case) System will sync request from case.System will assign ticket number to
responsible. If nobody action case within 3 days then system alert to them.
 Contact Management is cleaning data about customer address, mobile. It should to
have single database address and consolidate profile at data center.
 Planning Call Center integration with CRM System
Strategies and Planning
 Oversee the performance management, mentoring, and career development of
assigned IT staff.
 Reinforce team approach throughout practice in both Business projects and
internal initiatives.
 Responsible for the development, motivation and retention of assigned IT staff.

 Recommend refreshment courses and super user trainings to business to upkeep
business knowledge on IT systems.
Business Analyst Skills
 Understand business challenges and improvement opportunities
 Understand competitor offerings
 Recommend technical solutions of the above and work closely with other teams.
 Customer Database Understanding. Customer Contact Concept Creation and
Design
 Negotiate with supplier for CRM material production
 Direct Marketing Program creation delivered using specific data mining
parameters and via multi-channel customer contact.
 Performance tracking and improvement to Customer Database
 Improvement of Customer Data Quality, Integrity and Quality.
 Improvement of Customer Membership (a combination of Frequency of buyer,
Amount of Pricing & Condo Type)
 CRM Deployment report relationship call, database accuracy, customer profiling
Support and Maintenance
 Support Ad hoc Report CRM, Marketing for call center.
 Work with Call Center support CRM campaign.
 Coordinate with Call Center for complaint handling between call center and NITI
April 2009 - July 2011: Wall Street of English
Senior Business Intelligence Developer and
Project Manager
Responsibilities
Project Management skills
 Implementation of performance management reporting and consolidation
systems of Operation Dashboard, Marketing Dashboard, CEO Dashboard, Ad
hoc Report in major companies this includes data warehouse setup, report
development and system integration for CRM and Account System by Center
 Work with Consultant or Architect to analyzes requirements and estimate
development
 Deep understanding of transformative business solutions using Data
Warehousing, data quality, governance, aligning data with business processes,
customer relationship management, risk management, risk data warehousing
 Track record with large firms like IBM, Kbank
 Actively works to enhance and improve existing systems, while balancing
maintenance and new project work
 Implement Microsoft NAV
 Implement TV Digital Signage by Center
 Implement SAGE CRM with interface to Back Office
 Implement Call Center AVAYA and configuration campaign lead for Inbound
,Outbound
 Implement ERP Back Office with financial report
 Implement Human Resource Systems.
Business Analyst and System Analyst Skills
 Develop a vision and strategy
 Develop ETL, Database, Reporting Processes using the appointed tools by
Business Object and Crystal Report
 Responsible for maintenance and support of existing systems
 Responsible problem analysis and fixes
 Responsible for ensuring that the developed solution complies with given
specifications and quality requirements

Technical Skills
 As a data warehouse specialist provide local and international advisory service
and for benchmarking
 Data cleansing and Mapping COA ( Chart of Account)
 ETL and DTS by SQL 2008 for Consolidate Dashboard and Webbi Report for 5
Dashboard
 SSIS by SQL 2008 and Integration Services for Data warehouse
Support and Maintenance Skills
 Support international management and remote access for system design and
data warehouse build work. This includes liaison with software vendors at
technical level for reporting design problem solving and process support on
MSSQL platform and including DTS processes
May 2006 - April 2009: Centara Hotel & Resort Group
Assistant IT Manager and Business Analyst
Corporate Information Technology
Responsibilities
Project Management skills
 Disaster Recovery Planning (DRP) for Centara Group
 Change Management procedures SOP
 Implement Software Business Performance Management Consolidate Financial
PL,BS (Monthly Information Report by MTD,YTD),Operation (Daily Revenue by
Daily) by BI (Infor Software)
 Planning Project coordinate with Vendor (Comanche, Brita, Sun Software, HIS,
E-Point, Touch-Point, Infrasys, Momentohs)
 Maintain and change management for all application
 IT Design of Web and Data Warehouse using MSSQL relational and as BPM/BI
Systems
 Implementation of performance management reporting and consolidation
systems in major companies this includes data warehouse setup, report
development and system integration for upstream hotel business and various
hotel by property
Documentations
 Setup IT Governance Control for organization (ISO 9001:2008)
 Analyzing and gathering requirements
 Structure’s Manual Design, ETL, Interface
Business Analyst and System Analyst Skills
 Application construction using MSSQL and MSAS for such additional companies
as Geac/Logan city council
 As a data warehouse specialist provide local and international advisory service
and for benchmarking
 Data cleansing and Migration COA ( Chart of Account)
 ETL and DTS by SQL 2000 and SQL 2008 for Consolidate Daily Revenue by
Excel Pivot for 20 Property, Consolidate Budget Report by Excel Pivot for 20
Property
 Dashboard Management Report
 SSIS by SQL 2008 and Integration Services for Data warehouse
 Implement Software Business Performance Management Financial PL,BS
(Monthly Information Report by MTD,YTD),Operation (Daily Revenue by Daily)
 Develop Dashboard Budget Report by YTD
 Cash on hand by forecast Report

Support and Maintenance Skill
 Support international management and remote access for system design and
data warehouse build work. This includes liaison with software vendors at
technical level for reporting design problem solving and process support on
MSSQL platform and including DTS processes
 Microsoft Exchange Manager, Microsoft Outlook, Internet, Network, Printer
Server
 Maintenance Infor Performance by Architecture, View Manager
 Maintenance Database Microsoft SQL 2000,2008
 Install Microsoft SQL 2008 ,Configuration and Implementation to Microsoft
SharePoint 2010
May 2003– May 2006: Minor International
System Analyst
MIS Data warehouse
Responsibilities
Management skills
 Informative and timely reporting
 Change Management procedures
 Timely planning and implementation of concurrent business requests
 Maintain and change management documentation for all application
 Responsibilities Documentations
 Analyzing and documenting requirements Guides
 Documents User’s Manual and Functional for Training Guides
 Documents Structure’s Manual Design, ETL, Interface, for Administrator
Training Guides
Project Site for Financial Report
 Daily Income Report (Dash Board) of Executive by Crystal Report on Business
Object
 Revenue Management Report of Executive Finance by Pivot Excel
 Forecast Report of Executive Finance by Pivot Excel
 AR Aging Report of Executive Finance by Pivot Excel and Crystal Report on
Business Object
 GSS Report of Operation by Crystal Report on Business Object and text files.
 Outstanding AR Aging Report of Executive Finance by Pivot Excel
Business Analyst Skills
 Analyze data flow requirement of business performance
 Design report of Business Financial Procedure for Hotels
 Presentation Report of Finance by Crystal Report
Support and Maintenance
 Support Opera V.4 and Micros(Point Of Sales)
 Designing and documenting schemas, facts, dimensions
 SQL Server 2000 Analysis Services –Creating cubes, Managing access Rights
 SQL Server 2000 – Write Transact SQL, data cleansing and transformation
 SQL Server 2000 - Write Store Procedure
 SQL Server 2000 – DTS from Oracle to SQL
 Business Object – Design Dashboard Builder, Metrics
 Business Object – Design Goals Management, My Goals
 Business Object – Central Management Console
May 1999 - May 2003: Regale International Travel
EDP Division
Support Skills and Responsibilities:

 Support Security System and Network Administrator System By Windows
2000 Server
 Create New Report Visa System , Sales Report ,Account Report and
 Support System Amadeus Pro Control
 Development System Visa, Tourist, Sales by Access 2000
 Maintenance Internet Server / Amadeus Proweb
 Support Ticketing System and Visa System by FoxPro 2.0
 Support Ticketing System and Invoice System by Plus Control
 Design and Develop of Website Company by use Macromedia Dreamweaver ,
Macromedia Flash and Adobe Photoshop, Adobe Illustrator. Support Mail
Server, Internet Server Example: http://www.regaleintl.com
Training Courses
1999 - Training Course of Business Network Division at Ericsson (Thailand) Ltd
About Customer List System by Visual Basic Version 4
1999 - Delphi Version 4.0 Client Server training course of The University The
Thai Chamber of Commerce during three months
1999 - Manage Seminar in topics about Object-Oriented Database Management
System using software named Jasmine (About creating scene to Displace)
1999 - Training Windows NT and LAN service protocol (TCP/IP) in course
Subjects Computer Architecture
1999 - Training SyteLine System Database on Web by IBM Company
1999 - Training HRMS System by TJS Company
2001 - Test Microsoft Certified Professional exam. About Installing,
Configuring
2002 - Training Windows 2000 Advanced Server, Windows 2000 Server
2003 –Training Visual Studio .Net
2007 –Training Opera System Version 4 for Hotels
2008 –Training Micros System
2008 –Training Opera System Configuration
2012 –Training Business Object of Universe, Xcelsius, Web-bi
References:
1. Mrs. Pancharath Chulthong
Position: Corporate Director of Finance & Account
Company : L&H Hotel Management Co.,Ltd
Mobile: 0816408558
2. Mr.Sutee Srichiraratana
Position: VP Strategies Marketing & Intelligence
Company: Ananda Development
Mobile : 0863441999
3. Mr.Montree Leethavekulsomboon
Position: IT Director
Company: S&P
Mobile : 0863515318
4. Mr.Thiruselvam Tholtan
Position: IT Director Hotel Group
Company: Minor International
Mobile : 0811433053
5. Mr.Mike Stokman

Position: VP Application Hotel Group
Company: Minor International