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“Our time is
That’s the message we want to get across to energy
suppliers as part of our Service Denied campaign. When it
comes to dealing with our electricity and gas companies, all
too often we spend hour upon hour hanging on the
telephone while we wait for an answer. Or we find ourselves
being passed from pillar to post, repeating the same
information ad infinitum.
It’s not unreasonable to expect competent service
from these multi-million pound companies.
The Service Denied campaign is all about empowering
consumers, helping you to demand better treatment from
Find information on your rights as a consumer
Read guidance on how to take forward a complaint.
Get tips on switching
Persuade your supplier to sign up to our customer charter
Share your stories of mismanagement and poor service.
Help your supplier understand that your time is valuable – invoice them!
To find out more, visit our Blog or join our Facebook Page.