2. L - Listening
S - Speaking
R - Reading
W - Writing
The First and the Foremost communication skill
that we learn in our lives is LISTENING.
It’s a Mother of all other skills.
We/Students spend more time on listening
4. The process of receiving, constructing meaning from,
and responding to a spoken and/or non verbal message
(International Reading Association)
Hearing and understanding the thoughts, feelings and
opinions being expressed by another person.
To concentrate on hearing something; heed or
pay attention to .
Hearing is simply the
act of perceiving
sound by the ear.
Hearing occurs with or
without your consent
Listening is an action
where you choose to
actively concentrate on
what you hear.
In listening your brain
processes the information
11. listening for pleasure and enjoyment, as when
we listen to music, to a comedy routine, or to
an entertaining speech
describes how well speakers choose and use
words, use humor, ask questions. tell stories,
and argue persuasively.
12. o Listening to provide emotional support for the
speaker, as when a psychiatrist listens to a patient
or when we lend a sympathetic ear to a friend
o Shows that you care about the person, their
thoughts and their feelings.
13. listening to evaluate a
message for purposes of
accepting or rejecting it,
as when we listen to the
sales pitch of a used-car
dealer or the campaign
speech of a political
Focuses on evaluating
whether a message is
logical and reasonable
14. A way of listening and
responding to another
person that improves
A way of paying attention
to other people that can
make them feel that you
are hearing them
This type of listening is
called active because it
requires certain behaviors
of the listener
15. Our brain works four times faster than
that someone can speak. You have to
actively focus on listening so that your
mind doesn’t wander.
It enriches you and those around you,
and guides other areas of your life.
It can build trust and respect between
people, and prevent misunderstandings
that can lead to conflict, frustration or
While listening to other people’s point
of view, you may just learn something
new and fascinating!
17. When people are preoccupied with current life
stresses or difficult situations, it is hard for
them to listen.
Anxiety can make it hard to listen.
Being angry at the person who is talking also
makes it hard to listen.
Having an idea in mind of what a person
“should do” makes it hard to listen to that
person's point of view.
22. Steps in Active Listening
1. listening carefully by using all available senses
2. Paraphrasing what is heard both mentally and verbally
3. Checking your understanding to ensure accuracy
4. Providing feedback
23. To Feelings As Well As Words
Words – Emotions -- Implications
Focus on Speaker
Don’t plan, speak, or get distracted
What Is Speaker Talking About?
Topic? Speaker? Listener? Others?
Look At Speaker
Use Verbal & Non-Verbal
24. Opening door to good conversation shows an
interest…. But it must be done sincerely,
1) Verbal&non-verbal encourages
2) Non-verbal behavior
25. Convey interest and keep the person talking.
Concentrate attention upon the speaker
Don't agree or disagree. Use noncommittal
words in a positive tone of voice.
Repeat one or two words of the person's
Be aware of your body language!
Use varying voice intonations
27. Non-Verbal Active Listening Techniques:
Maintaining appropriate eye contact with the
Occasionally nodding affirmatively to display
understanding and interest.
Using expectant pauses to indicate to the
interviewee that more is expected
timing and speed of delivery of speech
use of silence
30. 3 Purposes
Demonstrates you are listening
When you asked some questions:
Encourage more explanation
Keep the person talking
Ask questions but not too many
31. Avoid asking multiple questions at once.
Generally, it’s best to start with open
Best questions are short, clear, objective.
Ask questions in logical order.
Allow for quiet, thinking time.
32. Are You a Good Listener?
1. Do you frequently think of other things when others are
talking to you?
2. Do you doodle, shuffle papers, look at the clock or out the
window, read the newspaper,or watch TV?
3. Do you silently argue with the talker?
4. Do you only selectively hear ideas that fit your beliefs?
5. Do you feel most people have little to talk about that is
interesting or important?
6. Do you listen passively without any facial expressions?
7. Do you frequently interrupt others as they are speaking?
8. Do you complete sentences or ideas for people when they
pause to think?
9. Do you silently criticize characteristics of the speaker:
voice, looks, manner of speaking?
10. Do you have to ask people to repeat what they said because
you have forgotten?
33. Be there
Listen carefully to the person
Accept the person and his/her feelings
Stay with the other person's point of view
without becoming that person
Trust the person enough to keep out of it
34. Listening is a critical communication skill for
managers and consultants, as well as for all of us in
our personal lives.
You can't negotiate effectively until you understand
what the other person wants.
Active listening, is crucial to achieving your ultimate
Active listening is a skill that, like other
communication skills, must be developed .
By practicing you can develop these skills.