2. L - Listening
S - Speaking
R - Reading
W - Writing
 The First and the Foremost communication skill
that we learn in our lives is LISTENING.
 It’s a Mother of all other skills.
 We/Students spend more time on listening

3. 45%
30%
16%
9%
Time Spent in Communication
Listening
Speaking
Reading
Writing

4.  The process of receiving, constructing meaning from,
and responding to a spoken and/or non verbal message
(International Reading Association)
 Hearing and understanding the thoughts, feelings and
opinions being expressed by another person.
 To concentrate on hearing something; heed or
pay attention to .
DEFINITION OF

5. Hearing
Hearing is simply the
act of perceiving
sound by the ear.
Hearing occurs with or
without your consent
Listening
Listening is an action
where you choose to
actively concentrate on
what you hear.
In listening your brain
processes the information
into knowledge.

6. 1. Hearing
2. Understanding
3. Responding

7. L – look interested/ get interested
I – Involve yourself by responding
S – Stay on target
T – Test your Understanding
E – Evaluate the message
N – Neutralize your feelings

8. Listening is a conscious activity
based on three basic skills:
1) Attitude
2) Attention
3) Adjustment

9. 1)Attitude :
Maintain a constructive Attitude
2)Attention
Strive to pay Attention
3)Adjustment
Cultivate a capacity for Adjustment

10. Types of Listening
1) Appreciative listening
2) Empathic listening
3) Comprehensive/Active listening
4) Critical /Analytical listening

11.  listening for pleasure and enjoyment, as when
we listen to music, to a comedy routine, or to
an entertaining speech
 describes how well speakers choose and use
words, use humor, ask questions. tell stories,
and argue persuasively.

12. o Listening to provide emotional support for the
speaker, as when a psychiatrist listens to a patient
or when we lend a sympathetic ear to a friend
o Shows that you care about the person, their
thoughts and their feelings.

13.  listening to evaluate a
message for purposes of
accepting or rejecting it,
as when we listen to the
sales pitch of a used-car
dealer or the campaign
speech of a political
candidate
 Focuses on evaluating
whether a message is
logical and reasonable

14.  A way of listening and
responding to another
person that improves
mutual understanding.
 A way of paying attention
to other people that can
make them feel that you
are hearing them
 This type of listening is
called active because it
requires certain behaviors
of the listener

15.  Our brain works four times faster than
that someone can speak. You have to
actively focus on listening so that your
mind doesn’t wander.
 It enriches you and those around you,
and guides other areas of your life.
 It can build trust and respect between
people, and prevent misunderstandings
that can lead to conflict, frustration or
hurt feelings.
 While listening to other people’s point
of view, you may just learn something
new and fascinating!

16. .
Listening
70%
Speaking
30%
Active listeners SPEAKS 30% of the time
and LISTENS 70% of the time
Listening
Speacking

17. When people are preoccupied with current life
stresses or difficult situations, it is hard for
them to listen.
Anxiety can make it hard to listen.
Being angry at the person who is talking also
makes it hard to listen.
Having an idea in mind of what a person
“should do” makes it hard to listen to that
person's point of view.

18. ACTIVE LISTENING BARRIERS
EXTERNAL BARRIERS INTERNAL BARRIERS
Internal Barriers Within
The Listener
Internal Barriers Within
The Speaker

19. External Barriers
noises
clutter
other interruptions

20. Internal Barriers Within the Listener
 Comparing
 Personal Experience
 Automatic Talking
 Mind-Reading
 Judging
 Day Dreaming
 Perceptual Errors

21. Barriers Within the Speaker
 Expectations
 Avoidance
 Speaking in Code
 Boundary

22. Steps in Active Listening
1. listening carefully by using all available senses
2. Paraphrasing what is heard both mentally and verbally
3. Checking your understanding to ensure accuracy
4. Providing feedback

23.  To Feelings As Well As Words
 Words – Emotions -- Implications
 Focus on Speaker
 Don’t plan, speak, or get distracted
 What Is Speaker Talking About?
 Topic? Speaker? Listener? Others?
 Look At Speaker
 Use Verbal & Non-Verbal
Encouragers

24. Opening door to good conversation shows an
interest…. But it must be done sincerely,
without judgment.
1) Verbal&non-verbal encourages
2) Non-verbal behavior

25.  Convey interest and keep the person talking.
 Concentrate attention upon the speaker
 Don't agree or disagree. Use noncommittal
words in a positive tone of voice.
 Repeat one or two words of the person's
previous statement.
 Be aware of your body language!
 Use varying voice intonations

26.  “I see”
 “Right”
 “Uh huh”…
 “Okay”
 “Sure”
 “Yeah”
 “Yes”
 “Wow”
 “Really?”
Use varying voice intonations

27. Non-Verbal Active Listening Techniques:
 Maintaining appropriate eye contact with the
Speaker.
 Occasionally nodding affirmatively to display
understanding and interest.
 Using expectant pauses to indicate to the
interviewee that more is expected

28.  touch
 sound
 smell
 timing and speed of delivery of speech
 proximity
 posture
 dress
 eye contact
 gestures
 facial expressions
 use of silence

29. Communication through Eyes

30.  3 Purposes
 Demonstrates you are listening
 Gather information
 Clarification
When you asked some questions:
 Show interest
 Encourage more explanation
 Keep the person talking
 Ask questions but not too many

31.  Avoid asking multiple questions at once.
 Generally, it’s best to start with open
questions
 Best questions are short, clear, objective.
 Ask questions in logical order.
 Allow for quiet, thinking time.
 Limit why-questions.
 Take notes.

32. Are You a Good Listener?
1. Do you frequently think of other things when others are
talking to you?
2. Do you doodle, shuffle papers, look at the clock or out the
window, read the newspaper,or watch TV?
3. Do you silently argue with the talker?
4. Do you only selectively hear ideas that fit your beliefs?
5. Do you feel most people have little to talk about that is
interesting or important?
6. Do you listen passively without any facial expressions?
7. Do you frequently interrupt others as they are speaking?
8. Do you complete sentences or ideas for people when they
pause to think?
9. Do you silently criticize characteristics of the speaker:
voice, looks, manner of speaking?
10. Do you have to ask people to repeat what they said because
you have forgotten?

33. Be there
Listen carefully to the person
Accept the person and his/her feelings
Stay with the other person's point of view
without becoming that person
Trust the person enough to keep out of it

34.  Listening is a critical communication skill for
managers and consultants, as well as for all of us in
our personal lives.
 You can't negotiate effectively until you understand
what the other person wants.
 Active listening, is crucial to achieving your ultimate
communication objectives.
 Active listening is a skill that, like other
communication skills, must be developed .
 By practicing you can develop these skills.