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Building Resilience for Mid Yorks NHS

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Slides to support Building Resilience workshop delivered to Finance Team at Mid Yorkshire NHS, June 2015

Publicado en: Liderazgo y gestión
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Building Resilience for Mid Yorks NHS

  1. 1. Building Resilience 12th June 2015
  2. 2. finished files are the result of many years of hard work and a great deal of of scientific study
  3. 3. finished files are the result of many years of hard work and a great deal of of scientific study 6
  4. 4. Overview What is resilience? Why now? Essential steps to developing personal resilience
  5. 5. What is Personal Resilience?
  6. 6. What is Personal Resilience?
  7. 7. What is Personal Resilience? • Ability to perform effectively under pressure • Bounce back from difficult circumstances • Manage our overall health and wellbeing • Understand how to achieve and maintain optimum performance
  8. 8. The 5 Pillars of Resiliency • Maintaining Emotional Stability – Health and well being • Focus outwards- Good problem solving skills • Focus Inwards- Strong inner-self • Well developed coping strategies • The talent for serendipity- Ability to convert misfortune into good fortune
  9. 9. What do you notice about yourself when you are resilient?
  10. 10. What breaks down our resilience?
  11. 11. What’s the impact? • Mentally? • Emotionally? • Physically? • Socially?
  12. 12. Why now? • Pace of change • Current economic climate • Greater expectations. More for less! • Technology • Presenteeism on the increase
  13. 13. Shift happens!
  14. 14. Today’s Business Reality More Quality Productivity Efficiency Competition Demands With Less Time People Resource Budget Cost
  15. 15. Is it becoming more stressful? 1,073,000 cases of work related illnesses in 2011/2012 428,000 were stress related! Occupations with the highest levels of stress are- • Health Professionals (Nurses) • Teaching/Education • Caring Personnel Services Main work activities making it worse- • Work Pressure • Lack of managerial support 10.4 million days lost
  16. 16. Is it becoming more stressful? 49% had a major stressful event or experience in the last year 26% % reported a great deal of stress in the last month 37% experienced some stress in the last month 23% reported not much stress in the last month 14% reported no stress at all in the last month Key Observations Of the 49% that had a major stressful experience or event... April 2014 2,505 people survey
  17. 17. Is it becoming more stressful? Of the 49% that had a major stressful experience or event... What contributed to that stress?
  18. 18. Is it becoming more stressful? Of the 49% that had a major stressful experience or event... What behaviour changes were created?
  19. 19. Is it becoming more stressful? Of the 49% that had a major stressful experience or event... How did you try to reduce levels of stress?
  20. 20. Is it becoming more stressful? Of the 49% that had a major stressful experience or event... Which stress reducing activities worked best?
  21. 21. Is it becoming more stressful? Some key observations... • Only 1/3 of people (33%) believe they have a great deal of control over stress • 40% said they had some control over stress • 26% said they had little or no control over stress so.....?
  22. 22. Are some people born worriers?
  23. 23. Building Resilience Pressure Management Indicator Workload Relationships Recognition My role Home/Work Balance Daily Hassles Organisation Climate Personal Responsibility Job Satisfaction Organisational Security Organisational Commitment Organisational Satisfaction State of mind Resilience Energy Levels Drive Personal influence Confidence Self Image/Belief
  24. 24. Building Resilience What’s the difference between pressure and stress?
  25. 25. Building Resilience Pressure is; Within the situation that might be problematical for the individual and demands adaptation of some kind Stress is; Specific set of biochemical conditions within a persons body which reflects that bodies attempt to make the adjustment
  26. 26. The Pressure Performance Curve
  27. 27. How we respond to stress • Adrenalin is released (Provides more energy) • Blood sugar elevates (Provides more energy) • Blood pressure rises (Provides more oxygen to your muscles) • Pulse increases ( Provides readiness to action) • Pupils dilate (See more in less light) • Immunity, Digestion and Sexual Function diminish (Use a lot of energy and not needed for immediate survival) • Metabolism slows down
  28. 28. How we respond to stress
  29. 29. • Adrenaline is released (Anxiety/Depression) • Blood sugar elevates (Diabetes) • Blood pressure rises (Hypertension) • Pulse increases (Cardiac Arrhythmia) • Muscles tense (Fibromyalgia/Neck Back Pain) • Pupils dilate (Far Vision) • Immunity turns off (All immune related diseases) • Digestion turns off (Irritable bowel, Indigestion) • Sexual function turns off (Impotency, Infertility) How we respond to stress
  30. 30. How we respond to stress It can seriously affect you! Physically Mentally Emotionally
  31. 31. Challenging the stress chain
  32. 32. 3 times when stress can happen Anticipation Positive Pleasant Reflections Dread Negative Regret
  33. 33. Building Rresilience- Coping Strategies 1. Regain Control 2. Looking after yourself! 4. Your attitude! 3. Relaxation techniques
  34. 34. Building Resilience 12th June 2015
  35. 35. The Importance of Attitude
  36. 36. The Importance of Attitude ‘A manner of thinking, feeling or acting that shows your disposition’
  37. 37. The Importance of Attitude ‘It’s the way you dedicate yourself to the way you think’
  38. 38. The Importance of Attitude
  39. 39. 10 Key steps to building resilience • Maintain good relationships with close family members, friends and others • Avoid seeing crises or stressful events as unbearable problems • Accept circumstances that can’t be changed • Take decisive action in adverse situations • Look for opportunities of self-discovery after a struggle with loss
  40. 40. 10 Key steps to building resilience • Develop your confidence • Keep a long term perspective and consider a stressful event in a broader context • Maintain a hopeful outlook, expecting good things and visualising what is wished • Take care of one’s mind and body, exercising regularly, paying attention to one’s own needs and feelings
  41. 41. My plan of action
  42. 42. Building Resilience 12th June 2015

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