How InnovationOps can be used by organisations to transform their capacities to build and deliver new products and services that disrupt markets using researchops, designops and devops in an agile world that favours asymmetrical organisations.
3. Arthur C. Clarke Predicted the
Future of Remote and Flexible
Work in 1964…
“Communication will be
instantaneous, remote work will
be a reality and commuting will
come to a halt.”
5. “21st century corporate
survival requires
companies to continually
create a new set of
businesses by inventing
new business models”
David Butler
Founder of Be Curious Partenrs and former VP
Innovation and Entrepreneurship, Coca-Cola
6.
7. The Horizons Model
DEFEND
Today
1 Year
Horizon 1
DIFFERENTIATE
Extend Capabilites
1 - 2 Years
Horizon 2 DISRUPT
North Star
Horizon 3
New Capabilities
2 - 5+ Years
14. To incumbents, hese new businesses look like minimal market viable products MMVP
15. “Innovative teams and people… don’t
try to search for a solution until they
have determined the real problem,
and even then, instead of solving that
problem, they stop to consider a wide
range of potential solutions.
Only then will they finally converge
upon their proposal. This process is
called ‘design thinking.”
Don Norman, Rethinking Design Thinking
21. Different approaches for different challenges and scenarios
Customer Centric
Collaborative
Data Informed
Iterative
Operationalised
Agile
Reactive
(Tactical)
Anticipatory
(Exploratory)
Incremental
(Iterative)
Radical
(Disruptive)
Novel technology
Competitiveness
Impact on Market
Incremental
Innovation
Continuos
improvements on
existing products and
services
Radical
Innovation
Technical
breakthrough that
transforms industries
Disruptive
Innovation
New Service or
Business Model
coupled with
Technology that
disrupts market
Sustaining
Innovation
Evolve products
Improves a product or
service in an existing
market
22. Different approaches for different challenges and scenarios
Customer Centric
Collaborative
Data Informed
Iterative
Operationalised
Agile
Reactive
(Tactical)
Anticipatory
(Exploratory)
Incremental
(Iterative)
Radical
(Disruptive)
Novel technology
Competitiveness
Impact on Market
Incremental
Innovation
Continuos
improvements on
existing products and
services
Radical
Innovation
Technical
breakthrough that
transforms industries
Disruptive
Innovation
New Service or
Business Model
coupled with
Technology that
disrupts market
Sustaining
Innovation
Evolve products
Improves a product or
service in an existing
market
23. Different approaches for different challenges and scenarios
Customer Centric
Collaborative
Data Informed
Iterative
Operationalised
Agile
Reactive
(Tactical)
Anticipatory
(Exploratory)
Incremental
(Iterative)
Radical
(Disruptive)
Novel technology
Competitiveness
Impact on Market
Incremental
Innovation
Continuos
improvements on
existing products and
services
Radical
Innovation
Technical
breakthrough that
transforms industries
Disruptive
Innovation
New Service or
Business Model
coupled with
Technology that
disrupts market
Sustaining
Innovation
Evolve products
Improves a product or
service in an existing
market
1
(Digital) Product
Management
Rapidly Evolve Offerings
2
Service
Design
Reimagine Offerings
3
New Product
Innovation & Labs
Identify New Offerings
4
Lean
Startup
Create new businesses
models and value
propositions
24. FRONT STAGE
BACK STAGE
Line of Visibility
Culture
People Business
Model
Systems
Data
Policies
Financial
Systems
Model
Delivery
Model
Touchpoint
Support
Marketing
Channels
Offering
Model
Products
Usability
Experience
Brand
Operations
Processes
EXPERIENCE
PLATFORM
32. Service Design Experience Design Visual DesignUser Research
Content StrategyProduct Design Brand Strategy Business Design
Brand Strategy
Communities of Practice
35. Templates to support collaboration
SERVICE VALUE STRATEGY CANVAS
Value-In-Use
Customer Experience Statement Interactions
Core Partners Enriching Partners
Core Relationships Enriching Relationships
Service EcoSystem
Collaboration & Partnership Management
Core Services Enriching ServicesFocal Organisation
Who are the third party
partners that delvier
these features and
attributes on which you
are dependent?
With what organisations
and people do you have
core relationships ie
Bank Manager?
With what organisations
and people do you have
relationships that
supports your core
offering?
What services do you
offer that make your
service offering better?
Who are the thrid parties
that provide none core
services but add vale.
Describe the
organisation and
operating model.
Who and what does the
customer interact with? Ie Actors
and Touchpoints
Who is your target
customer or
segment?
What are the core service
features and attributes?
What is the type of eperience
that you wish to delvier
Problems
Top 3-5 problems to solve
Solutions
What are the features of the
service
Channels
Route to customers
inbound and Outbound
Direct and Indirect
Unique Value Proposition
A clearly articulated and
compelling value proposition
that is different and delivers
beneits to the user.
A good UVP gets into the head
of the customer.
Unfair Adanvatage
What are the unique
differentiators that are dificult
to copy?
ie Intellectual property
The secret sauce!
The Customer Segments
Who is/are the end users
How can we segment them?
Key Metrics
What activties do we meas -
ure to demonstrate success.
Revenue
Revenue Model (ie Subscription)
One-Off Purchases
Life Time Value
Gross Margins
SERVICE
Cost Structure
Set-Up Costs (Capability)
Customer acquisiton costs?
People and Talent?
IT Costs
MARKET
LEAN CANVAS
VALUE PROPOSITION CANVAS
Products & Services
This Canvas helps you create value for your customers.
How can you help users/
customers to relieve painpoints.
Which problems can you remove
or solve?
Extra or unnecessary steps/
phases
Points of inefficiency—often
found in doing
Points of confusion—often found
in thinking
Points of frustration—often found
in feeling
Client Project
Gain Creators
Customer Jobs & Tasks
Pain Relievers
Gains
Pains
What can you offer your
customers to achive gains?
What benefits can you provide ?
What do you need to
outperform?
How do you increase adoption?
How can you help customers
fulfil their goals?
List all the products and services your
vlaue propositions is built around.
What additional services provide value and
the customer perform tasks or fufil goals.
What are products they use (digital or
physical)
What are services they use (digital or
physical)
Describe the benefits your customers expect.
What do they desire?
This includes features, functions, social gains, ideological
alignment, cost savings, cultural values
Describe negative emotions
Undesired costs or situations and risks that
your customers experiences pre, during
and post service or product use.
Describe what a specific customer
segment is trying to get done. It could be
the tasks they are trying to perform and
complete, problems they are trying to solve
or the needs they are trying to satisfy.