See how productivity can be measured and managed in the knowledge workplace

1. OfficeSpark
THE ONLY PRODUCTIVITY
INTELLIGENCE PLATFORM
FOR THE OFFICE

2. The future of productivity
FROM
“The way productivity is
measured today just doesn't
make any sense. All these
productivity measures are
based on manufacturing
models….The idea of trying
to understand it as the
number of people working
times the number of hours
worked equals X number of
widgets doesn't make any
sense in a knowledge-based
environment.”
Karen Lojeski, the research
director for the IIIP
TO
“Just as customer feedback has transformed the
customer experience, employee feedback is
transforming the employee experience”
Josh Bersin – Bersin by Deloitte
"We don't have the answers yet, but we're thinking
that, ultimately, effectiveness will replace productivity
as the standard measure of growth“
Karen Lojeski, the research director for the IIIP
“Mission. Every great company has an enduring
mission. Our mission is to empower every person
and every organization on the planet to achieve
more. I’m proud to share that this is our new
official mission statement.”
Satya Nadella CEO Microsoft
“Systems of Record+Systems of
Engagement+Systems of Intelligence=Next
Generation of Enterprise Software”
Marc Benioff, CEO Salesforce

3. The productivity challenge
 Businesses compete, not on the basis of how many
widgets they produce, but on the basis of innovation
 Knowledge workers spend over 60% of their time
interacting in meetings, with email, through social
channels and in documents.
 Workplace productivity remains a blind-spot for
leaders despite the fact that 70% of operating costs
are people costs.
 Meanwhile, workers find it hard to know whether they
are effective or not. Annual reviews are on the way
out. Workers want objective and personalized
feedback
 Office productivity platforms provide the tools through
which people interact, but do not help people
understand how to interact effectively or to measure
effectiveness
 How do you get people interacting more effectively?
http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy
https://www.msd.govt.nz/documents/about-msd-and-our-work/about-
msd/structure/pmcoe/publications/measuring-productivity-in-the-office-workplace.docx
http://www.hcminst.com/files/OrgPlus_Total_Cost_Workforce_.pdf
http://www.shrm.org/hrdisciplines/employeerelations/articles/pages/performance-reviews-are-
dead.aspx
ITS ABOUT
WORKING
TOGETHER
EFFECTIVELY

4. Traditional productivity measures
• Businesses define their strategy and cascade contributions into team and personal
KPIs. This is useful for focus and alignment, but external factors impact outcomes
significantly, and results are measured too late to manage.
• Surveys based on perceptions (personal and 360) have proven simple and not
without merit, but lack quantitative backing to support and calibrate, nor lead to
obvious actions.
 Descriptive analytics of historical data generated at work (including call rates, email
patterns, keystrokes) can help describe how the business is operating, but creates
more questions than answers. Critical non-digital activities are missed.
 Task completion per cost can help manage bottom line, but not the quality of
output. This creates a busy workplace.
 Quality measures are hard to gauge until the outcome is produced (retrospective)
and do not help manage resource optimization. Subject to organization impacts.
 Engagement, sentiment, attrition, contribution, social influence can all shine a light
on one facet of productivity, but their actual link with productivity is not clear
KPIs
Self/peer review
Activity Monitoring
Task Efficiency
Output quality
Surrogates

5. OUR SOLUTION

6. OfficeSpark’s unique approach
WORKPLACE
BEHAVIOUR
EMPLOYEE
EXPERIENCE
DIGITAL
ENABLEMENT
Descriptive analytics is
one thing – changing
behavior is another.
Improved
Productivity
Quantitative
Analytics
Insight
embedded in
apps
Qualitative
Analytics
Employees
Enterprise
Our people are patent holders in analyzing
communication data to describe networked
organizations. We know that macro-level patterns
are interesting - but don’t lead to decisions or
tangible improvement.

7. Insight for the enterprise
“Do we have pockets of lost productivity – how do we fix
them?”
“Is this project in trouble?”
“Are we over or under resourced?”
”Are we achieving organizational change?”
“Is key talent at risk of leaving?”
“What does effective actually look like, and who is
modelling it?”
“I wonder whether our meetings should be
shorter/longer/smaller/larger/structured or looser”
“Did that training pay off?”
“Are certain business units struggling?”
Effectiveness

8. Insight for employees
“I’m tired of that pointless meeting and those
annoying emails”
“How do I succeed more often”
“I wonder if I’m guilty too? What am I doing that’s
working? Where and how can I lift my game?”
“It would be great to objectively set some goals and
see whether I’m actually achieving them – opinion
free”
“Is more email or more face to face actually better?”
“Am I doing this right?”

9. What’s the ROI?
$210 benefit per employee per month*
• Cut meeting waste by $80 per employee per month
• Reduction in email noise of $47 per employee per month
• Better quality interactions creating $83 per employee per
month
Doesn’t include risk management benefits
Based on $100k fully loaded cost of employee
• 5% decrease in wasted meeting time
• 10% reduction in only the pointless and confusing segment of emails
• 2% increase in average profit per employee from increase effectiveness
• Calculations available here
• *Not including other ancillary benefits such as increasing engagement and wellbeing

10. Getting started
Just sign up at officespark.com
There is nothing to install though if you like we have
an Office 365 add-in for greater integration in your
day-to-day work.
You wont have anything to pay, all you need to do is
set up an account
https://officespark.com
For enterprises you may want to start with
personal use to get a sense of how it all works.
If you want to get the benefits of an enterprise
contract simply get your administrator to contact
us at OfficeSpark.com
If you are an Office 365 customer then there is
nothing to install, your admin can enable all your
users within your account. Before you do, we
just need to configure your account and give
your administrator additional privileges.
If you are not on Office 365 you can still use the
Enterprise edition – we just need to talk you
through it
PERSONAL ENTERPRISE

11. OfficeSpark for meetings - available
INVITE
Simply add OfficeSpark as an
attendee whatever calendar you
are using
RUN
Use our app to manage the
meeting and gain deeper insight,
or simply collect invitation data
only
RATE
Attendees provide 1-5 star
effectiveness rating to get their
meeting summary. Optionally
provide deeper feedback.
REPORT
Merged qualitative and
quantitative analysis. Discover
how to improve. See data
enterprise-wide

12. Why analyze meetings
Genuine customer problem with standalone value
• There are 8 billion meetings per year within businesses in NAS
• Over 60% of attendees rate them as ineffective
• The loss to productivity is enormous (31 hours per month per employee on average)
• For some people (e.g. sales) meetings is what they do but we cant see what happens inside them
Common objection to analytics
• Experience has shown us that businesses usually say “all the important stuff happens face to face
and you cant measure that” – we want to remove that objection early
Wide application
• It has potential application for face to face team meetings, phone calls and video conferencing, one-
on-one and large team meetings, board meetings, sales calls and project meetings
A small number of possible competitors
• There are a number of ‘meeting apps’ that work like Evernote/Onenote – to help organize thoughts
during meetings. They don’t measure or advise on productivity.

13. OfficeSpark for email – in development
RATE
Use the Office365 Add-in to rate
a message you received
ADDITIONAL FEEDBACK
Provide deeper insight into the
clarity, purpose and necessity of
email
ANALYSE
Combine feedback with analysis
of text including grammar,
structure and sentiment
REPORT
Discover whether your messages
are cutting through and why.
Discover who is interacting
effectively. Measure improvements
across the business.

14. Why email
Huge volume and cost
• Despite predictions by the likes of Slack, everyone still uses email. Even if they switch away they will still
probably have some asynchronous text based method of collaboration that can be used effectively or not
• The average knowledge worker spends 30% of their day in email, of which 20% is handling irrelevant and
confusing messages.
Not just patterns
• Our previous work experience has shown utility of analyzing just the patterns of messaging. We followed this
path to satisfy low adoption of cloud email and a desire to have everything on premise. However analysis of the
text itself is more tangibly applied in the workplace.
• Interpret mood, sentiment, and clarity of messages in addition to their flow and lifecycle
• It adds additional functionality then over meetings and starts building a productivity platform
Harder but proven path
• Building algorithms for text analysis is proven but linking them to workplace effectiveness, and productizing
them is an innovative step that will be harder to emulate. It has typically been done in a sentiment and
marketing context.
• We’ve proven the data access path for individuals, have a workflow, and have a user experiece designed

15. OfficeSpark productivity intelligence
RECEIVE AN EMAIL TO
RATE YOUR DAY
Indicate your personal
effectiveness compared to history,
and what the limitations might be
OPTIONALLY REVEAL
MORE
Perceived basis for effectiveness
PERSONAL AND ORGANISATIONAL ANALYSIS
• OfficeSpark accesses cross channel data for analysis
• Understand what makes you achieve and what dynamics
contribute to lost productivity
• What is the level of productivity across the business, why is it the
way it is, learn how to improve it

16. Why cross-channel productivity
It’s the platform
• By measuring effectiveness and behavior across a wide spectrum of channels (digital and physical)
we get very close to productivity. Cross channel productivity becomes the unifying user experience
of each of our stand-alone apps.
• It collects up our email and meeting analysis into an overarching vehicle for insight
Aligns with productivity suites
• We create incentive for employees to utilize the full-range of applications available to them in their
productivity suite. This creates value in turn for the vendor
Potential to replace performance reviews
• Having numerous measures of effectiveness at individual and team level based on self assessment
and 360 reviews but backed by quantitative analysis of behavior may offer a new path to solving the
performance review conundrum. We don’t like them but what do we do instead?

17. Early adopter program
Early adopters invest time and provide important feedback to help us
intelligently solve their problems prior to commercial release.
We do everything we can to help early adopters in this process.
OfficeSpark for meetings is available for personal and enterprise use
 Personal use is free and available to anyone
 Enterprise use is managed and evaluated in the context of a trial
We offer support for enhancing meeting productivity through analysis of
 Platform data (e.g. Outlook)
 Extended data drawn from OfficeSpark for meetings (available as web app or
Office 365 plug-in)
 1 month period for supported evaluation, customization and evaluation