Mastering System Resiliency with AIOps

Peterson Technology Partners
Peterson Technology PartnersPeterson Technology Partners
Modern Design
.
Mastering System Resiliency
with AIOps
Our Story
Employees and Consultants working
We secialize in Cybersecurity, DevOps, Cloud Computing,
Data Science, AI/ML, SRE, AIOps, e-Commerce, AR/VR,
Salesforce, CRM, and Customer Support Ops.
Talent Retention
We build effective and efficient teams to deliver projects on time,
on budget, and to succeed.
years expertise in talent management
Our multi-billion dollar clientele, has access to global talent pools,
and an international team of recruiting experts.
The PTP Edge • We provide comprehensive IT strategy
consulting, from tech assessments and
vendor negotiation to digital
transformation planning and cost
optimization.
• Our data strategy services include
analytics maturity assessment, data
driven roadmap development, data
maintenance, and building scalable
data lakes for reporting.
• We offer Salesforce implementation
and support, CRM evaluation, and AI
driven automation services like RPA,
and chatbot development for improved
customer interaction.
• PTP's resilient engineering comprehensive
and integrated framework is extremently
effective with a robust AIOps strategy in
SRE and resilence Engineering space.
Our Expertise
• Agile framework to rapidly build and
deliver value quickly
s
s
e
n
i
s
u
b
t
h
g
i
r
e
h
t
f
o
t
n
e
m
p
o
l
e
v
e
D
•
cases that align with business goals
&
e
n
fi
e
d
o
t
y
t
i
l
i
b
i
s
n
o
p
s
e
r
d
n
e
-
o
t
-
d
n
E
•
Execute strategy
e
r
u
s
n
e
o
t
n
o
i
t
a
c
i
n
u
m
m
o
c
s
u
o
u
n
i
t
n
o
C
•
satisfaction
Our Process
• Multi-industry experience including
retail, banking, e-commerce,
transportation
• Tested and out-of-the-box value proven
analytical solutions
• Pre-built data integrators for ERPs,
CRMs, Telematics, etc.
• Standard industry-specific data models
for Manufacturing, Transportation,
Retail, etc.
• Proven standards and frameworks
The PTP Advantage
Digital Service Delivery: SRE is Essential
Digital Service Delivery market currently growing at a CAGR of 28.2%.
E-commerce
and retail
Social media and
communication
Online banking
and finance
Cloud and
IoT services
SRE
YOUR SRE WILL FAIL,
UNLESS...
PTP's Interpretation and Research for Incident Management.
Monitoring and
Observability
Event management
through AIOps
Automation and
Self-healing
AIOps
is the solution
Incident management
through AIOps
• AIOps tools helps us achieve real-time
observability
• Proactive vs Reactive
• Uses machine learning-powered Ops tools to
boost engineer effectiveness
Highly Optimized Integrated
Observability Solutions
PTP's integrated observability solutions offer:
• Significantly reduced Mean Time to Detect (MTTD) to less than a minute
• Real-time insights into cloud, observability, and network data.
• Our resilience engineering framework utilizes event correlation and enrichment
engines to fully automate the incident management process.
• Additionally, we utilize CMDB to tag right ownership and reduce MTTD and MTTR.
Observability
Event
Management
Incident
Management
Four Pillars of
Resiliency
Operational
Excellence
PTP - IT Operations Foundation and Building blocks
(AIOps, Self-Healing, Automation driven)
- Log Ingestion, aggregation
- Synthetic Monitoring
- Real-User Monitoring.
- Distributed Tracing
- APM
- Compute & OS Monitoring
- Log Monitoring
- Cloud Monitoring.
- Network Infrastructure
- Event Correlation
- Event Enrichment
- Incident workflow
- Anomaly detection
- Self Healing
- AIOps toolkit
- Predictive capability
- Consolidated Dashboarding
- Service ownership
- Incident trending.
- Event notification.
- Incident Bots
- Auto Incidents
- Incident Escalation
- On-call
- RCA
- Proactive Incidents
- Actions and Self healing
Opportunities
- Automate everything.
- CI/CD
- Canary Analysis .
- Production Readiness.
- RTO Reduction
- HA/DR Strategy
- Multi-region/CIoud
- Make Security as top-priority
- This should be pre- not post.
- Postmortems
• % of incidents caught by monitoring
• Observability maturity
• On call safety (alert toil, KB coverage, etc)
OBSERVABILITY EVENT MANAGEMENT INCIDENT MANAGEMENT OPERATIONAL EXCELLENCE
FUNDAMENUL SUCCESS METRICS
• MTTD/MTTR
• SLI/SLO (Availability, more)
• Revenue impact/cost of outage
• Error budget performance
• Toil burndown
Communication
Socialize charter with
relevant stakeholders
Define
Goals , Teams , Incident Levels,SLl,
SLO, Success Metrics
Measure
Observability Maturity,
Incident Management Maturity
Learn
Use available data, From Failures,
Change/lncident data, Testing
CMDB’s Role in MTTD Reduction
• Implementation of Configuration Management
Database (CMDB) is crucial for ownership.
• CMDB enables us to identify the appropriate
owners efficiently during incidents/ outages.
• Adopting a dynamic CMDB that operates in
real-time, ensures that any changes to the
IT infrastructure are immediately reflected.
• This up-to-date information can be enriched
in the alerts, enabling incidents to be directed
to the correct queue promptly.
Synthetic
Monitoring
S3 Down
Network Down
Service 1
Observability
Data
Observability
Data
CMDB
Service 1
Service 2
James
Jill
Service 2
Filtered/Enriched Incidents
Auto Incidents
Alerts : Enriched , Correlated, Ownership
Incident Management Automation
Event Correlation/
Enrichment
Event Correlation/
Enrichment
AIOps
AI Algorithms to identify
self healing score
CDN
Network
Our Services
Cutting-edge
Observability
Self-Healing
Predictive
Analysis
Cybersecurity
Optimization
Diversity 
We are certified by the National
Minority Supplier Development
Council for being a minority
business enterprise (MBE).
Minority-owned corporation
40%
Female representation
70%
Minority representation
Our
Process
This process allows us to establish a solid
foundation for IT operations gaps  opportunities.
Assist you in defining:
• Goals
• Service Level Objectives (SLOs)
• Service Level Indicators (SLIs)
• Success metrics.
Conduct a comprehensive
assessment of your
current capabilities
Utilizing the available data
for learning purposes
From recruitment to development PTP offers all our partners uniquely
customized, end-to-end, and 360° workforce and IT solutions.
Our commitment to diversity and innovation means that you can always
depend on us to forge the solutions you need to overcome your
challenges, meet your goals, and recruit with confidence.
At PTP we don’t just chart the roadmap to success.
We build the road.
Recruit
With
Confidence
Language 
Personality
Language 
Personality
The 5 Point
Recruiting
Process
In-depth
Skill Review
In-depth
Skill Review
Live
Screening
Live
Screening
Test
Projects
Test
Projects
66%
of U.S businesses
outsource at least
one department.
78%
of the global outsourcing
market provide IT and
Tech related services.
80%
of organizations today
depend on sustainable
talent sourcing solutions
to keep operations on track.
Our well-established talent pipelines in talent rich global destinations allow us
to deploy FTS model support for your projects.
We specialize in building onsite, offshore, and nearshore teams that can
operate at maximum efficiency even when you’re off the clock.
PTP Global
PTP Global
Thank You
1 de 20

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Mastering System Resiliency with AIOps

  • 1. Modern Design . Mastering System Resiliency with AIOps
  • 2. Our Story Employees and Consultants working We secialize in Cybersecurity, DevOps, Cloud Computing, Data Science, AI/ML, SRE, AIOps, e-Commerce, AR/VR, Salesforce, CRM, and Customer Support Ops. Talent Retention We build effective and efficient teams to deliver projects on time, on budget, and to succeed. years expertise in talent management Our multi-billion dollar clientele, has access to global talent pools, and an international team of recruiting experts.
  • 3. The PTP Edge • We provide comprehensive IT strategy consulting, from tech assessments and vendor negotiation to digital transformation planning and cost optimization. • Our data strategy services include analytics maturity assessment, data driven roadmap development, data maintenance, and building scalable data lakes for reporting. • We offer Salesforce implementation and support, CRM evaluation, and AI driven automation services like RPA, and chatbot development for improved customer interaction. • PTP's resilient engineering comprehensive and integrated framework is extremently effective with a robust AIOps strategy in SRE and resilence Engineering space. Our Expertise • Agile framework to rapidly build and deliver value quickly s s e n i s u b t h g i r e h t f o t n e m p o l e v e D • cases that align with business goals & e n fi e d o t y t i l i b i s n o p s e r d n e - o t - d n E • Execute strategy e r u s n e o t n o i t a c i n u m m o c s u o u n i t n o C • satisfaction Our Process • Multi-industry experience including retail, banking, e-commerce, transportation • Tested and out-of-the-box value proven analytical solutions • Pre-built data integrators for ERPs, CRMs, Telematics, etc. • Standard industry-specific data models for Manufacturing, Transportation, Retail, etc. • Proven standards and frameworks The PTP Advantage
  • 4. Digital Service Delivery: SRE is Essential Digital Service Delivery market currently growing at a CAGR of 28.2%. E-commerce and retail Social media and communication Online banking and finance Cloud and IoT services SRE
  • 5. YOUR SRE WILL FAIL, UNLESS...
  • 6. PTP's Interpretation and Research for Incident Management.
  • 7. Monitoring and Observability Event management through AIOps Automation and Self-healing AIOps is the solution
  • 8. Incident management through AIOps • AIOps tools helps us achieve real-time observability • Proactive vs Reactive • Uses machine learning-powered Ops tools to boost engineer effectiveness
  • 9. Highly Optimized Integrated Observability Solutions PTP's integrated observability solutions offer: • Significantly reduced Mean Time to Detect (MTTD) to less than a minute • Real-time insights into cloud, observability, and network data. • Our resilience engineering framework utilizes event correlation and enrichment engines to fully automate the incident management process. • Additionally, we utilize CMDB to tag right ownership and reduce MTTD and MTTR.
  • 11. PTP - IT Operations Foundation and Building blocks (AIOps, Self-Healing, Automation driven) - Log Ingestion, aggregation - Synthetic Monitoring - Real-User Monitoring. - Distributed Tracing - APM - Compute & OS Monitoring - Log Monitoring - Cloud Monitoring. - Network Infrastructure - Event Correlation - Event Enrichment - Incident workflow - Anomaly detection - Self Healing - AIOps toolkit - Predictive capability - Consolidated Dashboarding - Service ownership - Incident trending. - Event notification. - Incident Bots - Auto Incidents - Incident Escalation - On-call - RCA - Proactive Incidents - Actions and Self healing Opportunities - Automate everything. - CI/CD - Canary Analysis . - Production Readiness. - RTO Reduction - HA/DR Strategy - Multi-region/CIoud - Make Security as top-priority - This should be pre- not post. - Postmortems • % of incidents caught by monitoring • Observability maturity • On call safety (alert toil, KB coverage, etc) OBSERVABILITY EVENT MANAGEMENT INCIDENT MANAGEMENT OPERATIONAL EXCELLENCE FUNDAMENUL SUCCESS METRICS • MTTD/MTTR • SLI/SLO (Availability, more) • Revenue impact/cost of outage • Error budget performance • Toil burndown Communication Socialize charter with relevant stakeholders Define Goals , Teams , Incident Levels,SLl, SLO, Success Metrics Measure Observability Maturity, Incident Management Maturity Learn Use available data, From Failures, Change/lncident data, Testing
  • 12. CMDB’s Role in MTTD Reduction • Implementation of Configuration Management Database (CMDB) is crucial for ownership. • CMDB enables us to identify the appropriate owners efficiently during incidents/ outages. • Adopting a dynamic CMDB that operates in real-time, ensures that any changes to the IT infrastructure are immediately reflected. • This up-to-date information can be enriched in the alerts, enabling incidents to be directed to the correct queue promptly.
  • 13. Synthetic Monitoring S3 Down Network Down Service 1 Observability Data Observability Data CMDB Service 1 Service 2 James Jill Service 2 Filtered/Enriched Incidents Auto Incidents Alerts : Enriched , Correlated, Ownership Incident Management Automation Event Correlation/ Enrichment Event Correlation/ Enrichment AIOps AI Algorithms to identify self healing score CDN Network
  • 15. Diversity We are certified by the National Minority Supplier Development Council for being a minority business enterprise (MBE). Minority-owned corporation 40% Female representation 70% Minority representation
  • 16. Our Process This process allows us to establish a solid foundation for IT operations gaps opportunities. Assist you in defining: • Goals • Service Level Objectives (SLOs) • Service Level Indicators (SLIs) • Success metrics. Conduct a comprehensive assessment of your current capabilities Utilizing the available data for learning purposes
  • 17. From recruitment to development PTP offers all our partners uniquely customized, end-to-end, and 360° workforce and IT solutions. Our commitment to diversity and innovation means that you can always depend on us to forge the solutions you need to overcome your challenges, meet your goals, and recruit with confidence. At PTP we don’t just chart the roadmap to success. We build the road. Recruit With Confidence
  • 18. Language Personality Language Personality The 5 Point Recruiting Process In-depth Skill Review In-depth Skill Review Live Screening Live Screening Test Projects Test Projects
  • 19. 66% of U.S businesses outsource at least one department. 78% of the global outsourcing market provide IT and Tech related services. 80% of organizations today depend on sustainable talent sourcing solutions to keep operations on track. Our well-established talent pipelines in talent rich global destinations allow us to deploy FTS model support for your projects. We specialize in building onsite, offshore, and nearshore teams that can operate at maximum efficiency even when you’re off the clock. PTP Global PTP Global