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American life in the midst of crisis: How people are using technology as their lives are upended

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Lee Rainie, Director of Internet and Technology Research at the Pew Research Center, presented this material on October 14, 2020 at a gathering sponsored by the International Institute of Communications. He described the most recent Center public opinion surveys since mid-March, covering the impact of the COVID-19 outbreak, racial justice protests that began in the summer, and the final stages of the 2020 presidential election campaign. He particularly examined how and why people are using the internet in the midst of multiple national crises and their concerns about digital divide and homework gap issues. And he covered how the Center has researched the impact of misinformation in recent years.

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American life in the midst of crisis: How people are using technology as their lives are upended

  1. 1. American life in the midst of crisis How people are using technology as their lives are upended Lee Rainie Director Internet and Technology Research
  2. 2. THE PANDEMIC
  3. 3. https://www.pewsocialtrends.org/2020/03/30/most-americans-say-coronavirus-outbreak-has-impacted-their-lives/
  4. 4. https://www.pewresearch.org/fact-tank/2020/09/14/14-of-u-s-adults-say-they-have-tested-positive-for-covid-19-or-are-pretty-sure-they-have-had-it/
  5. 5. Economic fallout from COVID-19 is hitting lower- income adults harder https://www.pewsocialtrends.org/2020/04/21/about-half-of-lower-income-americans-report-household-job-or-wage-loss-due-to-covid-19/
  6. 6. https://www.pewresearch.org/fact-tank/2020/06/09/hispanic-women-immigrants-young-adults-those-with-less-education-hit-hardest-by-covid-19-job- losses/
  7. 7. https://www.pewresearch.org/fact-tank/2020/09/04/a-majority-of-young-adults-in-the-u-s-live-with-their-parents-for-the-first-time-since-the-great-depression/
  8. 8. THE RACIAL RECKONING
  9. 9. https://www.pewresearch.org/fact-tank/2020/09/16/support-for-black-lives-matter-has-decreased-since-june-but-remains-strong-among-black-americans/
  10. 10. https://www.pewsocialtrends.org/2020/06/12/amid-protests-majorities-across-racial-and-ethnic-groups-express-support-for-the-black-lives-matter-movement/
  11. 11. https://www.pewresearch.org/fact-tank/2020/06/24/recent-protest-attendees-are-more-racially-and-ethnically-diverse-younger-than-americans- overall/
  12. 12. THE ELECTION
  13. 13. https://www.pewresearch.org/politics/2020/10/09/amid-campaign-turmoil-biden-holds-wide-leads-on-coronavirus-unifying-the-country/
  14. 14. https://www.pewresearch.org/politics/2020/06/30/publics-mood-turns-grim-trump-trails-biden-on-most-personal-traits-major-issues/
  15. 15. Two-thirds of Americans say it is likely the COVID-19 outbreak will disrupt the presidential election https://www.people-press.org/2020/04/28/two-thirds-of-americans-expect-presidential-election-will-be-disrupted-by-covid- 19/#
  16. 16. https://www.pewresearch.org/politics/2020/09/14/americans-views-of-government-low-trust-but-some-positive-performance-ratings/
  17. 17. https://www.pewresearch.org/global/2020/09/15/us-image-plummets-internationally-as-most-say-country-has-handled-coronavirus-badly/
  18. 18. https://www.pewresearch.org/fact-tank/2020/09/09/few-americans-are-confident-in-tech-companies-to-prevent-misuse-of-their-platforms-in-the-2020- election/
  19. 19. INTERNET USE AND ATTITUDES DURING THE CRISES
  20. 20. OpenVault data cited in Wall Street Journal https://www.wsj.com/articles/coronavirus-lockdown-tested-internets-backbone-11597503600
  21. 21. Early surge in internet usage – PC Magazine https://www.pcmag.com/news/data-usage-has-increased-47-percent-during-covid-19-quarantine
  22. 22. Early surge in internet usage – PC Magazine https://www.pcmag.com/news/data-usage-has-increased-47-percent-during-covid-19-quarantine
  23. 23. Early surge in internet usage – PC Magazine https://www.pcmag.com/news/data-usage-has-increased-47-percent-during-covid-19-quarantine
  24. 24. New COVID-19 activities 32 30 33 48 38 22 20 32 23 33 19 30 48 23 35 35 20 17 22 23 24 16 15 18 23 25 16 20 25 16 21 22 18 13 22 30 22 12 8 15 17 29 12 15 27 11 18 24 U.S. adults Men Women Ages 18-29 30-49 50-64 65+ White Black Hispanic HS or less Some college College+ Rural Suburban Urban Had a virtual party or social gathering online with friends or family Participated in an online fitness class - online workout video at home Watched a concert or a play that was streamed through the internet or app https://pewrsr.ch/3d1MwO3
  25. 25. https://www.pewresearch.org/internet/2020/04/30/53-of-americans-say-the-internet-has-been-essential-during-the-covid-19-outbreak/
  26. 26. 53 62 65 49 31 50 52 65 63 52 49 42 52 65 44 54 57 46 59 34 25 29 36 49 37 31 25 29 35 36 38 36 28 39 33 32 37 31 13 14 7 15 20 13 17 11 8 13 15 20 12 6 16 13 10 16 10 U.S. adults Ages 18-29 30-49 50-64 65+ White Black Hispanic Upper income Middle income Lower income HS or less Some college College+ Rural Suburban Urban Rep/Lean Rep Dem/Lean Dem Important, but not essentialEssential Not too/not at all important
  27. 27. https://www.pewresearch.org/internet/2020/04/30/53-of-americans-say-the-internet-has-been-essential-during-the-covid-19-outbreak/
  28. 28. https://www.pewresearch.org/fact-tank/2020/09/10/59-of-u-s-parents-with-lower-incomes-say-their-child-may-face-digital-obstacles-in-schoolwork/
  29. 29. https://pewrsr.ch/3cUghAu
  30. 30. https://www.pewresearch.org/fact-tank/2020/07/22/most-americans-say-social-media-companies-have-too-much-power-influence-in-politics/
  31. 31. https://www.pewresearch.org/internet/2020/08/19/most-americans-think-social-media-sites-censor-political-viewpoints/
  32. 32. https://www.pewresearch.org/fact-tank/2020/07/13/activism-on-social-media-varies-by-race-and-ethnicity-age-political-party/
  33. 33. SPECIAL CONCERNS ABOUT MISINFORMATION
  34. 34. Americans see made-up news as a bigger problem than other key issues… https://www.journalism.org/2019/06/05/many-americans-say-made-up-news-is-a-critical-problem-that-needs-to-be-fixed/
  35. 35. https://www.pewresearch.org/fact-tank/2020/09/15/majority-of-americans-disapprove-of-trumps-covid-19-messaging-though-large-partisan-gaps-persist/
  36. 36. Democrats and Republicans Often Live in Different Media Worlds https://www.journalism.org/2020/01/24/u-s-media-polarization-and-the-2020-election-a-nation-divided/ Number of sources more trusted and more distrusted for political and election news, among 30 asked about
  37. 37. Little Overlap in the Sources Trusted for Political News – Republican version https://www.journalism.org/2020/01/24/u-s-media-polarization-and-the-2020-election-a-nation-divided/ % of Republicans and Republican leaners who trust or distrust each source for political and election news
  38. 38. Little Overlap in the Sources Trusted for Political News – Democrat version https://www.journalism.org/2020/01/24/u-s-media-polarization-and-the-2020-election-a-nation-divided/ % of Democrats and Democratic leaners who trust or distrust each source for political and election news
  39. 39. https://www.pewresearch.org/science/2020/09/17/u-s-public-now-divided-over-whether-to-get-covid-19-vaccine/
  40. 40. Lee Rainie Director of Research, Internet and Technology lrainie@pewresearch.org @lrainie

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