Masergy Corporate Overview Oct2010

© 2010 MASERGY Communications, Inc1
Solutions and
Corporate Overview
Innovative Products • Advanced Capabilities • Superior Customer Experience

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MASERGY delivers the strongest enterprise WAN experience in
the telecommunications industry
 Global network service provider
 Serving customers on six continents
 Focused on enterprise segment
 Debt Free and Cash Flow Positive
 Global Leadership and Proven Services
– First global native IP MPLS network (2001)
– Customer-controlled networking (2001)
– Global VPLS (2003)
– Global Ethernet – Intelligent Transport (2004)
– Service-embedded network management (2006)
– Service-embedded remote access (2008)
MASERGY at a Glance
© 2010 Masergy Communications, Inc

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Customers
Financial Legal Manufacturing

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Awards
 2010 – American Business Awards Finalist for Customer
Service
 2010 – Network Computing Award Finalist for Managed
Services Provider of The Year
 2009 – Global Telecoms Business Innovation Award for
Intra-European 3D Holographic Image Transmission
 2009 – World Communications Award Finalist for Best
Global Operator
 2008 – Nemertes Pilot House Awards, including Best
Overall Emerging Carrier and Best Overall MPLS Provider
 2007 – Named to prestigious Inc. 500 list of fastest-growing
private companies in the U.S.
 2007 – Deloitte Fast 500 – One of Fastest Growing
Technology Companies in North America
 2006 – Deloitte Fast 500 Rising Star – 4th Fastest Growing
Technology Company in North America
 2005 – Network Magazine’s Innovation Award for Most
Visionary Data Service
 2004 – Light Reading’s “Leading Lights” Award for Best New
Service
 2004 – TMC Lab’s Innovation Award for the MASERGY
Intelligent Service Control (ISC) © 2010 Masergy Communications, Inc

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Key Differentiators
Global Ethernet
 Seamless Global Coverage
 Economies of Convergence
Service Performance
 End-to-End Quality of Service (QoS)
 HD Video/TelePresence Transport
Embedded Services
 Real-Time Control
 Granular Management & Reporting
Customer Experience
 Pro-Active Network Reporting
 Responsive Customer Service

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Global Network Reach
Europe Asia-Pac

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 Predictable business application performance
 Economies of convergence
 Business Flexibility
 Ethernet-Centric Delivery
Native IP MPLS Backbone
MASERGY’s global IP MPLS network provides up to six classes
of service for converged WAN or dedicated network services

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Services Options
Intelligent Transport, Hosted Services, Managed Services

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Intelligent Bridge –
Global Ethernet Across MPLS
 MASERGY’s Intelligent Bridge is
deployed when native Ethernet
access is unavailable
 Native Ethernet VLANs can be
bridged across TDM Access
Connections (i.e. T1/E1s, DS3s,
etc.) via Bridge Control Protocol
 Ethernet handoffs at each location
reduce CPE costs and simplify
network management
 The Intelligent Bridge provides
multiple VPN options on the same
access circuit
 Public IP is available with any
VPN selection on the same access
circuit at no additional cost

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 Multiple VPN Options
– Layer 2 or Layer 3 point-to-
multipoint networking, or any
combination of Layer 2 and Layer
3 virtual private network
 Public and Private IP on Circuit
– Multiple VLANs on the same
circuit/network (e.g., one VLAN for
Private IP network traffic, and
separate VLANs for Public Internet
and/or Extranet traffic)
Intelligent Bridge –
Multiple VPN Options

- Internet Access
- Ease of IP routing
- End-to-end QoS
- All Service Planes
- Fully Meshed
- Layer 2 point to point
- Extended LAN Service
- Ethernet WAN
- Protocol Independent
- RFC 4762 based
- Layer 2 point to multipoint
- Extended LAN Service
- Ethernet WAN
- Protocol Independent
- RFC 4364 based
- Layer 3 Private
- Ease of IP routing
- Secure
- Fully Meshed
Network Transport Options
11 © 2010 Masergy Communications, Inc

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High Performance
Networking - Guaranteed
 Latency
– Latency Metrics Guaranteed per Route (POP to POP)
 Jitter (Voice & Video): < 1ms (POP to POP)
 Fast-Failover (Voice & Video): < 1 Sec
 Proactive Customer Notification: < 5 Minutes
MASERGY offers the strongest global Service Level Agreement
(SLA) in the telecommunications industry.
 Service Availability
– 99.999% USA (cont.)
– 99.999% Europe
– 99.9% Asia Pac
– 99.75% Rest of World
 Packet Delivery
– Normal Plane = 99.9%
– Priority Plane = 99.9%
– Critical Plane = 99.99%
– Voice Plane = 100%, in sequence (Site to Site)
– Video Plane = 100%, in sequence (Site to Site)

Built For Real-time
Application Transport
 Voice QoS
– Voice Grade IP Transport
– 100% packet delivery
– 100% packet in-sequence
– <1ms Jitter
– <1sec Fast Failover
– Call Completion
(On-net to On-net, On-net to PSTN)
– Call Compression (G.711 and G.729)
 Video QoS
– Superior Quality, High Definition IP Video
• 100% Packet Delivery
• 100% Packet In-Sequence
• <1ms Jitter
• <1sec Fast Failover
– IP Multicast
– Video Exchange Access/MPLS Extranet
• Provides seamless video networking across
disparate networks on multiple carriers while
maintaining complete QoS and security
Build your WAN solution or overlay network using the highest
performing global network for real-time applications

Intelligent Service Control
 Network Control
– Customer-controlled networking
– Secure portal access
– Real-time bandwidth changes
– Total account management
 Comprehensive Self-service Portal
– Acct./User Management
– Bandwidth Management
– View graphically
– Svc. Plane Management
– View usage graphically
– Viewing of billing information
– Submission and viewing of trouble tickets
– Service summary view
– Site
– Service
– Customer autonomy
Award-winning service portal allows customers to manage and
control their networks – day or night
Other Hosted Managed Services14 © 2010 Masergy Communications, Inc

 Granular Traffic Management Statistics
(Inbound/Outbound)
– By application, IP addresses, ports, planes, etc.
 Comprehensive View of Your Network
– Layer 2 and 3 traffic analysis
– Select time frame: seconds, minutes, days, months
– Detailed filtering and filter management
– Set/Choose Alarms/Thresholds
– Set/Choose Time Zones
– Edit/Define your Applications
– Export data into csv
– Print Graphs (PDF)
 Active Network Map
– Top 15 locations’ traffic
– Identify IP Addresses driving traffic via Tree Maps
 Automatically Integrated
– No equipment or software to buy, test, deploy or
maintain
– No bandwidth utilization
– No impact on latency
Intelligent Network Analyst
Hosted network management service provides a unique,
real-time view of your total network status
Other Hosted Managed Services15 © 2010 Masergy Communications, Inc

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“Un-Carrier” Service
& Support
 Single-point-of-contact and accountability for service provisioning and
activation
 Highly-Responsive Support Methodology
– A qualified engineer answers the phone every time you call (no IVR/phone queues)
– We own the service, and any problems, end-to-end
– We communicate honestly and often
– We disengage only with customer approval
 Global support, including seamless:
– Account Management
– LEC/local loop delivery and management
– Project management for migration
– Support
– Systems
– Billing (centralized and/or local billing)
 Proactive monitoring and
problem resolution (24 x 7 x 365)
 Proactive customer notification

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Best-In-Class Customer
Experience
Net Promoter Score
Customer Service Cycle

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– Receive advanced network services at every business site, regardless of location
– Improve your WAN’s efficiency while lowering your network and operational costs
 End-to-End QoS
– Experience 100% packet delivery for real-time applications
 HD Video/Telepresence Transport
– Superior-quality transport service for flawless video performance
– Modify your bandwidth or network services with a simple click of a mouse
– View detailed network traffic performance statistics and generate your own reports
 Proactive Network Support
– Experience proactive network monitoring and service notification
 Responsive Service Support
– Enjoy a single point of accountability for provisioning your global WAN services
MASERGY’s Advantages for
Enterprises

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Back-Up Slides

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Key Differentiators
Global Ethernet
Service Performance
 End-to-End Quality of Service (QoS)
 HD Video/TelePresence Transport
Embedded Services
Customer Experience
 Pro-Active Network Reporting
 Responsive Customer Service

Private IP VPN
Layer 3 MPLS Multipoint Transport Service
 Layer 3 solution with Layer 2-
equivalent security
 No DLCIs, PVCs, or CIRs to
configure and manage
 Automatic failover for Disaster
Recovery (via eBGP in cloud)
 Inherently fully meshed

VPLS VPN
Layer 2 MPLS Multipoint Transport Service
 Layer 2, point-to-multipoint,
“Ethernet WAN” solution
 Protocol independent (OSPF,
EIGRP, SNA, AppleTalk)
Recovery
 Low management overhead,
very efficient (same as LAN
Ethernet)

Virtual Private Wire Service (VPWS)
Layer 2 MPLS Transport Service
 Layer 2, point-to-point,
“Ethernet WAN” solution
 Protocol independent (OSPF,
EIGRP, SNA, AppleTalk)
Recovery
 Low management overhead,
very efficient (same as LAN
Ethernet)

Public IP
Layer 3 MPLS Internet Access
 Layer 3 private backbone
solution
 Open to public Internet
Recovery (via eBGP in cloud)

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Other Hosted Services
 Hosted Remote Access (SSL VPN)
– Secure Access for Mobile and Remote Users
– Browser based access to internal resources
– Redundant, hosted SSL Appliances
– Monitored and managed 24 x 7 x 365

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Managed Services
 Managed Firewall
– OfficeScreen Firewall Solution
– Advanced Internet Gateway and Wireless Security
– Proactive Management of IPSec VPN – Hardware Accelerated POS Network
– 24x7x365 monitoring and troubleshooting
– No capital expenditures
 Managed Router
– Full suite of CPE procurement, installation, maintenance, and fault & configuration
management services
– End-to-end solutions can include:
• Staging, Configuration and Installation of CPE
• Onsite break-fix
• Configuration and Fault Management
• Demarc extensions (*Additional charges will apply)
 Business Continuity Port
– Affordable Disaster Recovery
– Global Reach and Support
– Secure, Simple and Scalable

Hosted Remote Access
 Secure
– 128 bit SSL Encryption on the
web browser
 Easy to Use
– Accessible via standard Web
Browsers
– Quick, reliable and easy to use
centralized access to complex
applications
– No IPSec client to install or
maintain
– Single applet that runs if the end
user needs to access Network
Connect
 Scalable
– Easy to add users
 Economical
– Low monthly fee for a fully
managed Enterprise Class
Remote Access solution
– No capital expenditures

Managed Firewall
 Increased productivity
– Wide area network functions like a
local area network
– Securely connecting remote offices &
users
– Maximize mission-critical uptime &
resource availability
 Advanced network security and
protection
– Solid site security with optional
advanced functionality
– Protect against traffic interception &
data theft
– Comply with government mandates
– Eliminate threat of technology
obsolescence
 Proactive, expert support and
monitoring
– 24 x 7 x 365 monitoring &
troubleshooting
– Overnight replacement of failed
equipment

Managed Router
 Complete Lifecycle
Management
– MASERGY sources, installs,
configures, updates and
maintains the equipment for the
term of the contract
 Increased Productivity via
increased uptime
– 24 x 7 x 365 monitoring
– Fault diagnosis, escalation and
resolution
– Customer configurations done in
our NOC to ensure your network
is optimized
 Cost containment
– One low monthly fee covers it all
– Router, equipment and
management

Business Continuity Port
 Affordable Disaster Recovery
– Secure failover communications
mechanism in case the primary
link is unavailable
 Simple
– Easy to implement with seamless
integration
 Scalable
– Easy to reconfigure as your
business expands
 Secure
– Industry standard encrypted
traffic
 Global Reach
– Enables easy WAN connectivity
to hard to reach locations
Requirements
– MASERGY Layer 3 circuits installed
– Customer provided broadband interface with Static IP address
– Customer-provided equipment that can terminate IPSec tunnels
Key Benefits

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Net Promoter Score Comparison
(willingness to refer to peers)
3% 6%
40%
51%
0%
20%
40%
60%
80%
100%
Not at all Willing Somewhat Willing Willing Very Willing
Detractors Promoters
9% 40% 51%
MASERGY Net Promoter Score – 42%
13%
24% 23%
40%
0%
20%
40%
60%
80%
100%
Not at all Willing Somewhat Willing Willing Very Willing
Detractors Promoters
37% 23% 40%
Industry Average Net Promoter Score – 3%

Law Firm Customers Include

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Masergy Corporate Overview Oct2010

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