1.
2/1
接待外賓事前之行程安排
Arrangement for Guest Reception

2.
Arrangement for
Guest
Reception1
1.安排旅遊計畫實用英語句型-1
Booking a Flight
Kelly has arrived at the airport and needs to book the next available flight
to London.
•Counter agent: How may I help you?
•Kelly: Hi. I need a seat on the next available flight to London.
•Counter agent: I'd be happy to help you with that. Which airline do you
prefer?
•Kelly: It doesn't matter. I just need to get to London as soon as possible.
•Counter agent: Ok. Let me see. There's a flight to London leaving at 2:30
pm.
•Kelly: That's perfect.
•Counter agent: I'm afraid all of the coach seats are sold out. But there are
a few business class seats available.
•Kelly: That's fine.
•Counter agent: Do you prefer a window or aisle seat?
•Kelly: Aisle, please.
•Counter agent: I'll need your passport, frequent flyer number and credit
card, please.
•Kelly: Here you are. Oh, is there a vegetarian meal option?
•Counter agent: Yes.
•Kelly: And is the plane equipped with Wi-Fi?
•Counter agent: Yes. Here's your boarding pass. Please arrive at the gate at

3.
Arrangement for
Guest
Reception2
2.安排旅遊計畫實用英語句型-2
Booking a Hotel
While waiting at the gate for her flight to London, Kelly calls
her favorite hotel to reserve a room.
•Hotel agent: Hello. This is Jamie at the Best London Hotel.
•Kelly: Hi. I need to book a room.
•Hotel agent: Certainly. When will you be arriving?
•Kelly: Tonight around 8 pm. I know it's short notice. I'll take
any room you have.
•Hotel agent: Let me check our availability. We do have a
single room available tonight. How many nights will you be
staying with us?
•Kelly: Three nights.
•Hotel agent: Very good. Have you stayed with us before?
•Kelly: Yes, many times.
•Hotel agent: I'll need a few details from you and then we can
get your room booked.

4.
Arrangement for
Guest
Reception3
3.安排旅遊計畫實用英語句型- 3
A: "Hey Mark, I'm assigning you on the Tully project. You'll have to go to
California in two weeks."
B: "What is my objective over there?"
A: "You have to review financial documents over there. If you find something
missing, work with their accountants to get the documents you need to
complete the analysis."
B: "How large is this project?"
A: "It's pretty big, so take someone with you. I think you can finish in a week
if two of you are working on it."
B: "Do we have to arrive there at a certain time?"
A: "Not really, but you should get there before lunch to settle in. Then you can
get in half a day."
B: "Who should I contact when I get there?"
A: "I'll email you the details, but you should go book your flight soon."
B: "Will do. Do you have a recommendation on who should go with me?"
A: "Either Seth or Josh."
B: "Ok. I'll find out who has more time."
A: "Great. Keep me informed."
B: "Got it."

5.
Arrangement for
Guest
Reception4
4.航班及飯店資訊相關字彙與句型-1
A: I would like to book a flight.
B: I can help you with that. Where are you traveling to?
A: I am traveling to Singapore.
B: What date will you be traveling?
A: I want to fly on June 14th.
B: Do you want to fly out of Los Angeles International or Burbank Airport?
A: I would like to fly out of Los Angeles International Airport.
B: Would you prefer a morning or an afternoon flight?
A: I would rather fly in the morning.
B: Well, I have you booked on a flight that will fit your schedule. The
tickets will arrive by mail in a few days.

6.
Arrangement for
Guest
Reception5
5.航班及飯店資訊相關字彙與句型-2
8. BOOKING A PLANE TICKET
- British Airways. Good morning.
- Good morning. My name is Bunin. I'd like to book a seat on a plane to
New York. - What date and what time, please?
- I would like to travel on 10th May, in the morning.
- Yes, sir. Do you want to travel economy or business class?
- I'd like business class, and a window seat please. - I'll check the
timetable for you. Will you hold, please? There is a flight leaving
Heathrow at 9.45am which arrives in New York at 1.30 pm local time. It
flies non-stop.
- That suits me. What time should I arrive at the airport?
- You'll have to be at West London Air Terminal by 6.00 am at the
latest. The coach leaves for the airport at 6.15 am. But if you don't
travel on the coach you should arrive at the airport before 8.30am. You
can collect your ticket at the airport booking-office number 4.
- Thank you.
- Thank you.
Good bye!
- Good bye!

7.
Arrangement for
Guest
Reception6
6.航班及飯店資訊相關字彙與句型-3
A: I want to buy a plane ticket.
B: I can help you make your reservation. What is your destination?
A: My final destination is Sydney, Australia.
B: What is your travel date?
A: I am making a reservation for December 12th.
B: Would you prefer to leave from Los Angeles International or
Burbank Airport?
A: I want to fly out of Burbank Airport.
B: Would you rather fly in the morning or later in the day?
A: I need an afternoon flight.
B: I have you booked on a flight in the afternoon. Your tickets will
arrive in the mail within 3 days.

8.
Arrangement for
Guest
Reception7
7.協商旅遊計畫實用英語句型-1
Business Negotiations in English: A dialogue.
YOU: Hello, it’s great to meet you in person so we can talk about your new
project. Can you tell me a little more? What would you like to accomplish?
YOUR CLIENT: We’d like to offer training to all of our staff. We want them to be
great negotiators!
YOU: That sounds like a wonderful idea. And how we can help you reach your goals?
YOUR CLIENT: What we’re interested in is a full-time immersion for our entire team.
We’d like to focus on just this skill for one week at least.
YOU: So, if I understand you correctly, you’d like your entire sales team to focus
only on this training, during all of their normal working hours. For a week. Or
perhaps more. Is that right?
YOUR CLIENT: Yes, but we can only do that during one of the weeks when business
is usually slow. But yes, that’s the idea.
YOU: That’s definitely something we can do. We can offer you a one-week training
session for your entire sales team, during your slow season. We’ll add a second
trainer so that your team can work in small groups. How does that sound?
YOUR CLIENT: It sounds great. But since we’re a large team and we are planning
our training well in advance, I was wondering if you could also provide us with an
extra session on negotiations in English. For the same price…
YOU: That’s a fair suggestion. We could offer you the English training during your
week-long training free of charge.
YOUR CLIENT: Perfect. I think that’s everything.
YOU: I think we have a deal. I’m looking forward to working with you.
Also check out my lesson: Words you need to know to understand a meeting in English.
https://christinarebuffet.com/blog/business-english-negotiations/

9.
Arrangement for
Guest
Reception8
8.協商旅遊計畫實用英語句型-2
1. To find out what your client wants to do try one of these
expressions:
What would you like to do?
What would you like to achieve/accomplish?
What are your goals?
2. To ask what your client wants from you or your company,
you can use one of these:
What do you expect from our company?
What do you expect from our work together?
How can we help you reach your goals?
3. To find out what your client wants to say more precisely,
or to clarify, use these expressions:
What do you mean by _______(a word usually).
For example:
What do you mean by full-time training? How many hours a week
would that be for your team?
When you say ____ what do you mean?
For example:
When you say you’d like an immersive training experience, what
do you mean by that exactly? Can you tell me more?

10.
Arrangement for
Guest
Reception9
9.協商旅遊計畫實用英語句型-3
In your negotiation, you’ll definitely want to ask your client his or her
opinion. Here are some professional ways you can do that:
4. What do you think…
Yes, it really is quite simple this time! You could ask,
What do you think about that?
What do you think about our offer (our proposal? the plan I’ve
presented/ the schedule…)
5. Or you could use an expression very common with native speakers to
find out what your client thinks:
How does that sound?
How does that sound to you?
How does a free training session sound to you?
This is another way of asking your client what they think.
6. If your client is hesitating, and you want them to make a suggestion
ask this:
This expression isn’t in the dialogue, but you might need it someday.
Maybe you can see that the negotiations are not moving forward as
you’d like.
You’d like your client to be clear about what he or she would need to
work with you.
Here’s an extra expression you could try:
What would it take for us to be able to work with you?
What would it take for this proposal to work for you?

11.
Arrangement for
Guest
Reception10
10.確認日程表實用英語句型
Making a Professional Appointment
•I’d like to make an appointment to see Dr. Smith.
•I’d like to meet about the report I’ve been working on.
•I would like to meet with you about my essay.
Asking about Availability
• Are you available on Saturday, June 7 / Monday afternoon?
• Do you have any availability next week?
• Does the doctor have any availability in the next few days?
Finding a Better Time to Meet
•I’m not free on Sunday, but how about Monday?
•I’m not around this weekend. I already have plans. Can we try next week?
•I’m sorry, I’m not available at 4PM. I have another appointment.
•Thursday night doesn’t work for me. I have a previous commitment.
•I can’t make it at 3PM. Let’s try to meet at 4 instead.