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Habits of Highly Effective Platform Teams: Unlocking the Value of PCF

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The key to truly being successful with Pivotal Cloud Foundry (PCF) is to have a dedicated team equipped with modern practices and methodologies running your cloud platform. Join Caleb and Parker from Pivotal Cloud Foundry’s Solutions team, as they discuss what a healthy platform capability looks like, and share practical advice on how to ensure your platform team is ready to unlock the full value of PCF.

This webinar is for all people who have purchased PCF and those that are considering doing so. In this webinar you will understand:

● What we mean by 'treat your platform as a product'
● The need for a dedicated platform team
● Why you need to adopt a culture of continuous improvement
● How to garner executive support in order to challenge convention

Presenters: Caleb Washburn, Director, Solutions Architect & Parker Fleming, Director, Solutions Architect, Pivotal

Publicado en: Tecnología
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Habits of Highly Effective Platform Teams: Unlocking the Value of PCF

  1. 1. © Copyright 2018 Pivotal Software, Inc. All rights Reserved. Version 1.0 Approaches, Considerations, and Stories of Success Habits of Highly Effective Platform Teams: UNLOCKING THE VALUE OF PCF
  2. 2. What does the PCF Solutions Team do? We build balanced platform teams for our customers ● Focus on enablement ● Pairing ● Teaching platform operations using: ○ Site Reliability Engineering ○ XP ○ User Centered Design Service Offerings Platform Dojo Platform Health Check
  3. 3. Webinar Agenda 1. What “value” are we trying to unlock? 2. What do successful platform teams have in common? 3. How to create a culture of continuous Improvement 4. Platform operations in practice 5. Common challenges 6. Q&A
  4. 4. What is the Value of PCF? And how does the Platform Team Unlock it? Speed Security Scalability Savings Stability Facilitate Speed to Market for Application Innovation Continuous patching to address CVEs within days Enable self-service provisioning of capacity High developer:operator ratio Application of SRE practices (SLI/SLOs, Error budgets, etc.) Area Example
  5. 5. What do Successful Platform Teams Have in Common? Trust in PCF Application Teams: “The platform is reliable and behaves as expected across all environments.” The Business: “The platform is stable and secure and allows our LOBs to innovate quickly.” TRUST: The most successful platform teams operate in a high trust environment. Trust in DevelopersTrust in the Platform Team Application Teams: “The Platform Team focuses on our needs and they partner with us to form solutions.” The Business: “Platform operations are low-risk and we allows the team to manage their error budget autonomously.” Platform Team: “App Teams are responsible and knowledgeable tenants and adhere to the 12 factors.” The Business: “Developers have well tested code and we are comfortable with them releasing code to production whenever it’s ready.”
  6. 6. BUILDING TRUST IS HARD (And It Won’t Happen Overnight) BUT IT IS WORTH THE EFFORT! What do Successful Platform Teams Have in Common?
  7. 7. How to Create a Culture of Continuous Improvement Hypothesis Driven Backlog ● Your backlog should be driven by measurable hypotheses ● Don’t commit to date-driven deliverables ● Ask “Why?” Measure What MattersFeedback Loops Start Small and Don’t Try to Boil The Ocean ● Short feedback loops ● Validate your hypotheses ● Talk to your users directly ● What do they love/hate? ● Is the Platform meeting their needs today? What will they need tomorrow? ● Know your reliability targets and monitor the things to help you know if you’re meeting your SLOs ● Understand your users needs and track the things that matter to them
  8. 8. (Balanced Platform Team) Platform Operations in Practice Site Reliability Engineering “SRE is what you get when you treat operations as if it’s a software problem”1 and aims at developing software systems to solve complex problems. 1 “What is SRE?”: Platform as a Product Design the product (your platform) around the needs of your customers, rather than seeking to change the user's behaviors around how a product (Pivotal Cloud Foundry) works. Engineering Product Management
  9. 9. Platform Operations in Practice Site Reliability Engineering ● Your platform team should be able to code ● Automate away the toil ● Establish SLI/SLOs ● Use (all of) your error budget to innovate & iterate on your platform Platform as a Product ● Establish a brand for your platform product ● The product is the entire platform ecosystem (not just PCF) ● Talk directly to your customers (app developers & LOBs) frequently to validate you are building the right thing
  10. 10. Common Challenges 1. Lack of executive sponsorship to support change 2. Business is stuck in status quo (“Stockholm Syndrome”) 3. Team not dedicated to the platform 4. No full-time product manager (traditional project management) 5. Poor cross-org collaboration (Heavily silo’d) 6. Failure leads to scapegoating (vs. learning opportunity) 7. Micromanagement (no empowerment) 8. Application Teams don’t understand how to architect “cloud native apps”
  11. 11. Any Questions? THANK YOU!
  12. 12. Transforming How The World Builds and Runs Software © Copyright 2017 Pivotal Software, Inc. All rights Reserved.