Plucky Singh-Updated CV...123

PLUCKY SINGH
Plucky3110@gmail.com
Mob: +91-7696675326
Patiala, India
SUMMARY:
In search of excellence in the chosen professional field through self motivation, hard work and augmentation of
core skills requires for efficiently delivering effective results. I believe strongly in the concept of work through
positive motivation & dedication.
PROFESSIONAL SKILLS:
• Operations (BPO, HR, Admin)
• Customer Services
• Public Relations
• Administration
• Team Leading/Management
• Computer proficient (MS Word, Outlook, PowerPoint, Excel, Internet etc…)
SOFT SKILLS:
• Highly disciplined and motivated
• Effective communication and interpersonal skills
• Committed team player with flexible approach to work and to take initiative whenever required
• Responsible and accountable for actions
• Keen to learn and implement
• Result & detailed Oriented
PROFESSIONAL EXPERIENCE
SHIPPING INDUSTRY EXPERIENCE
Ocean Security Guards Pvt Ltd.(Jan 14-Dec 14):
Sr.HR cum Assistant Manager:
• Job Description,
• Identify the Competencies required,
• Identify the source for hiring,
• Interview of the candidate,
• Coordinate the interview with the respective department and
• If selected, complete the documentation.
• Monitoring key processes & supporting the team to ensure achievement of objectives & timelines.
• Supervising the performance of members to ensure efficiency in operations; meeting of individual & group
targets.
• Streamlining efforts for attainment of short and long term company goals
• Guiding the team members for the accomplishment of company’s goals.
AET Shipmanagement India (Pvt) Ltd. (Sep 08– Jan 11):
Administrator/ HR Executive:
• Oversees all operational matters.
• Ensures the smooth operations of the India offices (Gurgaon, Mumbai and Chennai)
• Responsible for maintaining a healthy and safety office environment
• Ensuring timely salary payment to all Indian employees
• Responsible for treating all HR information and data with strict confidentiality
• Responsible for providing personal data of new hires to the HR Manager (Singapore)
• Responsible for coordinating the PPR, KPI, MBO submission
• Responsible for maintaining the personal files of the Indian employees
• Ensure the AET HR policies and procedures are closely adhered by the employees
• Prepare itinerary and trip file for business travel.
• Screening telephone calls, attending visitors & directing various queries to relevant departments.
• Administering the entire operations of the office by keeping a track of office supplies, maintaining
documents and liaising with other departments.
Team Manager:
• Monitoring key processes & supporting the team to ensure achievement of objectives & timelines.
• Supervising the performance of members to ensure efficiency in operations; meeting of individual &
group targets.
• Streamlining efforts for attainment of short and long term company goals
• Guiding the team members for the accomplishment of company’s goals.
BPO INDUSTRY EXPERIENCE
Team BPO Industry Employment History
M/S Hewitt (Apr 08 – Aug 08):
Team Developer:
• Participate in brain storming sessions for development of new HR processes.
• Ensuring that new policies comply with HR standards.
• Conducting HR policies awareness sessions for employees.
• Giving support to employees and HR staff during transition/implementation of processes.
• Perform audit to ensure that policies are practiced & appropriately followed.
Convergys (2007 – Apr 2008):
Sr. Customer Care Officer:
• Analyzed customer requirements and recommended appropriate products and services.
• Directed & monitored launch of new modules to successfully achieve organizational goals.
• Conducted customer satisfaction surveys
• Evaluated customer feedback to suggest improvements in business strategy.
• Maintained close relations with customers and ensured prompt attendance to complaints, effected
process modifications as per feedback and solicited referrals through superior customer management.
M/S EXL (2005 – 2006):
Customer Care Executive:
• Fostered clear channels of communication with customers for improving work processes thus enhanced
efficiency of customer service.
• Assisted the management in all aspects to achieve optimum levels of customer satisfaction and quality
service, whilst meeting the standards.
• Stayed attuned of new developments, changes in policies/procedures to enhance the quality of customer
service provided.
CAREER ACHIEVEMENTS:
• Have Been Top Performer In ‘The Culture And Communication’ and ‘Process Training’ In Convergys
• Was The Outstanding Performer In The Month Of August 07
• Have Also Taken Escalated Supervisor Calls
EDUCATION
• B.Com- Khalsa College year 2005
• 12th
Delhi Public School 2002
• 10th
Delhi Public School 2000
INDIVIDUAL INFORMATION
Date of Birth : 31/10/1984
Fathers Name :Mr.Gurbhej Singh
Permanent Address : 335/3, Anand Nagar‘B’ Ekta Vihar, Patiala
Time required for joining :As early as possible
Expected Salary :Negotiable
Preferred Location : Any where in Delhi ,Chandigarh and Patiala
REFERENCE
Will be provided on request

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Plucky Singh-Updated CV...123

  • 1. PLUCKY SINGH Plucky3110@gmail.com Mob: +91-7696675326 Patiala, India SUMMARY: In search of excellence in the chosen professional field through self motivation, hard work and augmentation of core skills requires for efficiently delivering effective results. I believe strongly in the concept of work through positive motivation & dedication. PROFESSIONAL SKILLS: • Operations (BPO, HR, Admin) • Customer Services • Public Relations • Administration • Team Leading/Management • Computer proficient (MS Word, Outlook, PowerPoint, Excel, Internet etc…) SOFT SKILLS: • Highly disciplined and motivated • Effective communication and interpersonal skills • Committed team player with flexible approach to work and to take initiative whenever required • Responsible and accountable for actions • Keen to learn and implement • Result & detailed Oriented PROFESSIONAL EXPERIENCE SHIPPING INDUSTRY EXPERIENCE Ocean Security Guards Pvt Ltd.(Jan 14-Dec 14): Sr.HR cum Assistant Manager: • Job Description, • Identify the Competencies required, • Identify the source for hiring, • Interview of the candidate, • Coordinate the interview with the respective department and • If selected, complete the documentation. • Monitoring key processes & supporting the team to ensure achievement of objectives & timelines. • Supervising the performance of members to ensure efficiency in operations; meeting of individual & group targets. • Streamlining efforts for attainment of short and long term company goals • Guiding the team members for the accomplishment of company’s goals.
  • 2. AET Shipmanagement India (Pvt) Ltd. (Sep 08– Jan 11): Administrator/ HR Executive: • Oversees all operational matters. • Ensures the smooth operations of the India offices (Gurgaon, Mumbai and Chennai) • Responsible for maintaining a healthy and safety office environment • Ensuring timely salary payment to all Indian employees • Responsible for treating all HR information and data with strict confidentiality • Responsible for providing personal data of new hires to the HR Manager (Singapore) • Responsible for coordinating the PPR, KPI, MBO submission • Responsible for maintaining the personal files of the Indian employees • Ensure the AET HR policies and procedures are closely adhered by the employees • Prepare itinerary and trip file for business travel. • Screening telephone calls, attending visitors & directing various queries to relevant departments. • Administering the entire operations of the office by keeping a track of office supplies, maintaining documents and liaising with other departments. Team Manager: • Monitoring key processes & supporting the team to ensure achievement of objectives & timelines. • Supervising the performance of members to ensure efficiency in operations; meeting of individual & group targets. • Streamlining efforts for attainment of short and long term company goals • Guiding the team members for the accomplishment of company’s goals. BPO INDUSTRY EXPERIENCE Team BPO Industry Employment History M/S Hewitt (Apr 08 – Aug 08): Team Developer: • Participate in brain storming sessions for development of new HR processes. • Ensuring that new policies comply with HR standards. • Conducting HR policies awareness sessions for employees. • Giving support to employees and HR staff during transition/implementation of processes. • Perform audit to ensure that policies are practiced & appropriately followed. Convergys (2007 – Apr 2008): Sr. Customer Care Officer: • Analyzed customer requirements and recommended appropriate products and services. • Directed & monitored launch of new modules to successfully achieve organizational goals. • Conducted customer satisfaction surveys • Evaluated customer feedback to suggest improvements in business strategy. • Maintained close relations with customers and ensured prompt attendance to complaints, effected process modifications as per feedback and solicited referrals through superior customer management.
  • 3. M/S EXL (2005 – 2006): Customer Care Executive: • Fostered clear channels of communication with customers for improving work processes thus enhanced efficiency of customer service. • Assisted the management in all aspects to achieve optimum levels of customer satisfaction and quality service, whilst meeting the standards. • Stayed attuned of new developments, changes in policies/procedures to enhance the quality of customer service provided. CAREER ACHIEVEMENTS: • Have Been Top Performer In ‘The Culture And Communication’ and ‘Process Training’ In Convergys • Was The Outstanding Performer In The Month Of August 07 • Have Also Taken Escalated Supervisor Calls EDUCATION • B.Com- Khalsa College year 2005 • 12th Delhi Public School 2002 • 10th Delhi Public School 2000 INDIVIDUAL INFORMATION Date of Birth : 31/10/1984 Fathers Name :Mr.Gurbhej Singh Permanent Address : 335/3, Anand Nagar‘B’ Ekta Vihar, Patiala Time required for joining :As early as possible Expected Salary :Negotiable Preferred Location : Any where in Delhi ,Chandigarh and Patiala REFERENCE Will be provided on request