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Pops Rampersad B.COM, MBA
91 Treasure Beach Road, Treasure Beach, Durban 4001
 W: (031) 327 1112  H: 031 461 3961 Cell: ...
Pops Rampersad Page 2 of 5
 Develop schedules and task/people assignments
 Anticipate and adjustfor unplanned change...
Pops Rampersad Page 3 of 5
 Commissioning ofthe Merewent Advice Centre which provides free advice to the community.
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vodacom cv

  1. 1. Pops Rampersad B.COM, MBA 91 Treasure Beach Road, Treasure Beach, Durban 4001  W: (031) 327 1112  H: 031 461 3961 Cell: 082 564 4619 E-mail: Leads & direct SME Sales Team in creating, implementing and operationalising the ICT sales strategy in order to establish & maintain the Company as a trusted partner of the Customer. Results-driven, customer-focussed strategist with exceptional networking, organisational and interpersonal skills. Able to lead and function effectively in cross functional teams. KEY SKILLS and COMPETENCIES Management  Interpersonal skills;able to build effective working relationships.  Communication,organisation,sales negotiation and problem solving skills.  Analytical, conceptualisation,financial,planning,time managementskills.  Managing conflict and implementing change managementstrategies.  Set clear objectives & measures Business Insight  Knowledge,perpective and awareness ofglobal socio-economic & political issues impacting on South Africa  Experience in data analytics,including reporting,presentations and converting large data quantities into strategic insights  Meticulous attention to detail and ability to maintain energywhilstworking with very detailed data Sales  Comprehensive knowledge ofSME Customer base  Set sales targets and identify growth opportunities for DirectSales,Internal Sales Agents and alternative channels  Managing Sales performance of Channel Partners to ensure strategic fitwith companystrategy  Design and implementSales Incentives plan to supportthe business strategy  Conceptualise,design and obtain information to assistManagement,Business Consultants and Internal Sales Agents to perform their function effectively and efficiently.  SME Campaign implementation & Lead Generation Team Development  Blend people into teams when needed  Create strong morale and spiritin the team  Share wins and successes  Foster open dialogue  Define success in terms ofthe whole team whilstleaving room for individual contributions  Create a feeling of belonging in the team Customer Care  Dedicated to meeting the expectations and requirements ofinternal and external groups.  Acts with customers in mind  Establishes and maintains effective relationships with Customers bypersonallyaddressing Customer queries & escalations  Use Customer Experience initiatives to improve Net Promoter Score and build Customer loyalty  Plan and co-ordinate service delivery to ensure Customers expectations are met Planning  Accurately scopes outlength and difficulty of tasks and projects  Set team & individual objectives and goals
  2. 2. Pops Rampersad Page 2 of 5 [2]  Develop schedules and task/people assignments  Anticipate and adjustfor unplanned changes Financial  Set & monitor budgets  Authorise & control expenditure Strategic Agility  Able to anticipate future consequences and trends accurately  Able to develop realistic visions ofpossibilities  Networking Commercial  Plan, develop and implementseamless business processes to a) expedite service delivery and b) ensure revenue optimisation  Contract and SLA Management Negotiating  Skill negotiator in difficultsituations  Win concessions withoutdamaging relationships  Able to be direct and forceful as well as diplomatic  Can settle differences and achieve win-win results CAREER SUMMARY 08/2014 – present National Manager: Internal Sales (Medium Business) 10/2011 – 07/2014 Regional Manager:Internal Sales (Medium Business) 08/2000-10/2011 Sales & Operations SupportManager Telkom SA02/1999-07/2000 Acting Senior Manager: Business Support 02/1995-01/1999 Operations Manager – Sales And Administration 01/1994-12/1994 CostAccountant Conlog, Management Accounts Division 06/1990-12/1993 Commercial Officer:Sales AssistantCommercial Officer:Marketing Unilever SA (Lever Brothers Pty Ltd) 10/1987-05/1990 AssistantDistribution Accountant:Special Projects,Supply Chain 04/1985-09/1987 Engineering Accounts Control Clerk Work Accounts Clerk Engineering Accounts Section Head MAJOR ACHIEVEMENTS  Part of the Team which was responsible for one of the biggestinfrastructure rollout,post1994 of telecommunications services to underserviced and un-serviced areas including public facilities such as schools,libraries,clinics,hospitals & police stations.This resulted in millions ofour citizens getting access to telecommunications services for the 1st time ever.  Planned and implemented a Sales Organisational structure atTelkom.  Successfullyimplemented the Distribution EfficiencyIncentive (DEI) projectat Lever Brothers to reduce outbound distribution costs.  Nominated in 1996 for the Individual DevelopmentProgramme for high achievers thus allowing me to attend the WITS Business School’s Executive DevelopmentProgramme which included international visits to Miami & Sao Paulo  Provided bursaries to disadvantage students as partof the Merewent Ex Students Societies programme of action to empower our people.
  3. 3. Pops Rampersad Page 3 of 5 [3]  Commissioning ofthe Merewent Advice Centre which provides free advice to the community. EDUCATION & QUALIFICATIONS Degree 2004 Master of Business Administration (MBA) Edinburgh Business School 1988 Bachelor of Commerce (B.COM) [Accounting, Economics] UNISA Post Graduate Diploma 1998 Telecommunications & Information Policy UNISA Management Development 1999 Executive DevelopmentProgramme Wits Business School Short Courses Attended numerous business courses.A detailed listavailable on request. Matric 1981 National Senior Certificate (grade 12) PR Pather Secondary REFERENCE W. Kirstein Senior Manager: Sales Support & Operations 081-318 9275 P. Marais Telkom Executive: Medium Business Sales 081-443 3343 Ela Gandhi Retired Member of Parliament 082-781 6843 PERSONAL DETAILS Full name Rajendra Kumar (Pops) Rampersad ID number 631116 5126 082 Languages English Interests Community Work  PastTrustee of the Engen Merebank CommunityTrust  PastTrustee of the Mondi/Shanduka Trust  PastDeputy Chairperson:Krishna Rabilal Foundation (NGOengaged in Youth Developmentactivities and programmes)  PastTreasurer:Merewent Ex Students Society  PastTreasurer: Merewent Residence Association  PastDeputy Chairperson ofGrosvenor Girls High School  PastProgramme Director:MerewentCommunityFair Further details and certificates available on request