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Pops Rampersad B.COM, MBA
91 Treasure Beach Road, Treasure Beach, Durban 4001
W: (031) 327 1112 H: 031 461 3961 Cell: 082 564 4619 E-mail: firstname.lastname@example.org
Leads & direct SME Sales Team in creating, implementing and operationalising the ICT sales strategy in
order to establish & maintain the Company as a trusted partner of the Customer.
Results-driven, customer-focussed strategist with exceptional networking, organisational and
Able to lead and function effectively in cross functional teams.
KEY SKILLS and COMPETENCIES
Interpersonal skills;able to build effective working relationships.
Communication,organisation,sales negotiation and problem solving skills.
Analytical, conceptualisation,financial,planning,time managementskills.
Managing conflict and implementing change managementstrategies.
Set clear objectives & measures
Knowledge,perpective and awareness ofglobal socio-economic & political issues impacting on South Africa
Experience in data analytics,including reporting,presentations and converting large data quantities into
Meticulous attention to detail and ability to maintain energywhilstworking with very detailed data
Comprehensive knowledge ofSME Customer base
Set sales targets and identify growth opportunities for DirectSales,Internal Sales Agents and alternative
Managing Sales performance of Channel Partners to ensure strategic fitwith companystrategy
Design and implementSales Incentives plan to supportthe business strategy
Conceptualise,design and obtain information to assistManagement,Business Consultants and Internal
Sales Agents to perform their function effectively and efficiently.
SME Campaign implementation & Lead Generation
Blend people into teams when needed
Create strong morale and spiritin the team
Share wins and successes
Foster open dialogue
Define success in terms ofthe whole team whilstleaving room for individual contributions
Create a feeling of belonging in the team
Dedicated to meeting the expectations and requirements ofinternal and external groups.
Acts with customers in mind
Establishes and maintains effective relationships with Customers bypersonallyaddressing Customer queries
Use Customer Experience initiatives to improve Net Promoter Score and build Customer loyalty
Plan and co-ordinate service delivery to ensure Customers expectations are met
Accurately scopes outlength and difficulty of tasks and projects
Set team & individual objectives and goals
Pops Rampersad Page 2 of 5
Develop schedules and task/people assignments
Anticipate and adjustfor unplanned changes
Set & monitor budgets
Authorise & control expenditure
Able to anticipate future consequences and trends accurately
Able to develop realistic visions ofpossibilities
Plan, develop and implementseamless business processes to a) expedite service delivery and b) ensure
Contract and SLA Management
Skill negotiator in difficultsituations
Win concessions withoutdamaging relationships
Able to be direct and forceful as well as diplomatic
Can settle differences and achieve win-win results
08/2014 – present
National Manager: Internal Sales (Medium
10/2011 – 07/2014
Regional Manager:Internal Sales (Medium
08/2000-10/2011 Sales & Operations SupportManager
Telkom SA02/1999-07/2000 Acting Senior Manager: Business Support
02/1995-01/1999 Operations Manager – Sales And Administration
Conlog, Management Accounts
Unilever SA (Lever Brothers Pty
Engineering Accounts Control Clerk
Work Accounts Clerk
Engineering Accounts Section Head
Part of the Team which was responsible for one of the biggestinfrastructure rollout,post1994 of
telecommunications services to underserviced and un-serviced areas including public facilities such as
schools,libraries,clinics,hospitals & police stations.This resulted in millions ofour citizens getting access to
telecommunications services for the 1st
Planned and implemented a Sales Organisational structure atTelkom.
Successfullyimplemented the Distribution EfficiencyIncentive (DEI) projectat Lever Brothers to reduce
outbound distribution costs.
Nominated in 1996 for the Individual DevelopmentProgramme for high achievers thus allowing me to attend
the WITS Business School’s Executive DevelopmentProgramme which included international visits to Miami
& Sao Paulo
Provided bursaries to disadvantage students as partof the Merewent Ex Students Societies programme of
action to empower our people.
Pops Rampersad Page 3 of 5
Commissioning ofthe Merewent Advice Centre which provides free advice to the community.
EDUCATION & QUALIFICATIONS
2004 Master of Business Administration (MBA) Edinburgh Business School
1988 Bachelor of Commerce (B.COM) [Accounting, Economics] UNISA
Post Graduate Diploma
1998 Telecommunications & Information Policy UNISA
1999 Executive DevelopmentProgramme Wits Business School
Attended numerous business courses.A detailed listavailable on request.
1981 National Senior Certificate (grade 12) PR Pather Secondary
W. Kirstein Senior Manager: Sales Support & Operations 081-318 9275
P. Marais Telkom Executive: Medium Business Sales 081-443 3343
Ela Gandhi Retired Member of Parliament 082-781 6843
Full name Rajendra Kumar (Pops) Rampersad
ID number 631116 5126 082
Interests Community Work
PastTrustee of the Engen Merebank CommunityTrust
PastTrustee of the Mondi/Shanduka Trust
PastDeputy Chairperson:Krishna Rabilal Foundation (NGOengaged in Youth Developmentactivities and
PastTreasurer:Merewent Ex Students Society
PastTreasurer: Merewent Residence Association
PastDeputy Chairperson ofGrosvenor Girls High School
Further details and certificates available on request