This document discusses a webinar on recognizing and dealing with critical incident stress and PTSD in call handlers. It begins with introductions and provides an overview of critical incident stress, PTSD, and factors that can contribute to call handler burnout. Research is presented that examined the relationship between traumatic call exposure, distress levels, and PTSD symptoms in call handlers. The webinar concludes with a discussion of newly discovered treatments for resolving stress and PTSD.