1. PRABHAKARAN RAJAN
Mobile: +91-7760997826
prabhakaran.rajan@gmail.com
Experience:
Over 16 Years of experience in IT Sector & experience in Managing and Leading
projects & Teams. I have Managed a Team of 107 Members.
At present working for DELL as Senior Technical/People Manager, Managing
SAN/NAS storage resources and Managed Storage Technologies includes - EMC
Clarion/DMX/VMAX/ISILON/VNX/Celerra, HP, Compellent, Netapp, Hitachi, IBM
Storage and Cisco/Brocade/Mcdata Switches.
Technical Knowledge:
IBM Storage, EMC Storage products (Clarion, DMX/VMAX, Celerra, VNX, ISILION)
NetApp, VMware, Microsoft Windows servers, RedHat Linux, Veritas Netbackup
Backup Exec, Veritas Volume Manger, EMC Disk Extender, Shavlik NetChk,
Citrix and Server products from IBM, Dell, HP, Compellent, Netapp, Hitachi, IBM
Storage and Cisco/Brocade/Mcdata Switches.
Achievements:
“Best Storage Manager Award - 2012” Recognition from IBM India Pvt Ltd.
“Recognition for Retaining Resources” from IBM - “zero” Attrition for 3
quarters.
“New Account Transition in 2013” - Successfully Completed Transition
with Resource Strength of 86 technical members in IBM.
“Reverse Transition in 2012” – Successfully completed Reverse Transition
to US and UK Customer with complete Knowledge Base.
“AOL Leadership Award, Core Engineering for year - 2010” received from
American Online.
Technical Course:
EMC Symmetrix and Clarion SAN Storage
EMC2, Bangalore.
Veritas Volume Manager
RCS Education, Bangalore.
Red Hat Enterprise Linux
Red Hat India Pvt. LTD. Bangalore.
Cisco Certified Network Associate
Mohan’s Institute of Networking, Bangalore.
Novel Netware.
IIHT, Bangalore

2. Diploma in Computer Hardware and Network Engineer
IIHT, Bangalore
IT Infrastructure Library (ITIL)
IBM India Pvt Ltd., Bangalore.
Work Experience:
Storage Services Manager (System Administration Mgr II),
Dell International Services. Bangalore. 2013 – Present.
Responsibilities:
• Dell Vendor/Customer/People Management.
• People Management in multiple geographical locations (India, Romania,
Mexico and USA)
• Manage Dell’s own Storage Cloud Infrastructure Setup and Customers owned
Storage arrays in Data center.
• Data center optimization/virtualization experience.
• Implementing and designing of Data Migration between multi-vendor storage
platforms
• Handled day to day people management including salary and performance
reviews, hiring, coaching, mentoring, employee development.
• Proactively provides input into the development of Practices policies,
procedures, standards and strategies.
• Monitored Employees job performance and provide coaching, Set
Development Goals and motivation to maximize performance.
• Managed daily team activities and ensure the daily operations run smoothly.
• Responsible for optimal allocation and project management of all resources
(employees, contractors, and /or facilities) to meet multiple education
development and delivery priorities and requirements.
• Drive Team adherence and manage monthly scheduling.
• Managed key business metrics like SLO/SLA's.
• Regular Meeting with Resource Deploy Management Team and escalates any
resources deployment issues.
• Run reports & conduct a thorough analysis of SLA misses.
• Drive Continuous Improvement in the team along with metrics
improvement.
• Generate dashboard and scorecards for the Team for review.
• Sense of urgency with demonstrated ability to independently drive
initiatives.
• Ability to effectively manage all elements of multiple projects and
programs (people, process, technology).
• Weekly Reviews to the Management on key deliverables.
• One-On-One with the team and scheduled monthly Team meetings.
• Knowledge management for the team and quality control.

3. Technical Manager (FLM), IBM India Pvt Ltd., Bangalore. 2011 – 2013.
Responsibilities:
• IBM Vendor/Customer/People Management.
• Handled day to day people management including salary and performance
reviews, hiring, coaching, mentoring, employee development.
• Proactively provides input into the development of Practices policies,
procedures, standards and strategies.
• Monitored Employees job performance and provide coaching, Set
Development Goals and motivation to maximize performance.
• Managed daily team activities and ensure the daily operations run smoothly.
• Manage and own development of curriculum and/or programs through the
assessment (Expertise Assessment Tool) of requirements, design,
development and execution of best fit education solutions for IBM Global
Services and our customers.
• Responsible for optimal allocation and project management of all resources
(employees, contractors, and /or facilities) to meet multiple education
development and delivery priorities and requirements.
• Drive Team adherence and manage monthly scheduling.
• Managed key business metrics like SLO/SLA's.
• Regular Meeting with Resource Deploy Management Team and Escalates any
resources deployment issues.
• Run reports & conduct a thorough analysis of SLA misses.
• Drive Continuous Improvement in the team along with metrics
improvement.
• Generate dashboard and scorecards for the Team for review.
• Sense or urgency with demonstrated ability to independently drive
initiatives.
• Ability to effectively manage all elements of multiple projects and
programs (people, process, technology).
• Weekly Reviews to the Management on key deliverables.
• One-On-One with the team and scheduled Monthly Team meetings.
• Knowledge management for the team and quality control.
Technical Leader, American Online., Bangalore,
July’2006 to April’2011.
Responsibilities:
• Responsible for Leading a Core Team of 23 System Administrators,
Administration and Managing of AOL Servers(Windows, Linux, Unix) and
Storage Products located in United States and in Europe Region.
• Maintenance and Administering the Production servers in Data Centres at
Dulles Technical Centre, Reston Technical Centre, Manassas Technical
Centre.

4. • Responsible for interacting with the clients, Service Management Team,
Operations Team, third party vendors, site engineers to make sure all the
incidents and Service Orders are resolved within the agreed SLA.
• Build New Database/Application Windows and Linux Servers and install all
the necessary applications as per the customers requirement.
• Installation, Configuration and Administration of Verits volume manager(SAN
storages) for Redhat Linux and LVM for Cent OS.
• Installing, Managing, Administrate and rebuilding Raids.
• Management, determining critical Risks in on Servers, Documenting the
Risks and taking necessary actions to rectify the same.
• Schedule and Running scripts to automate various system administration
tasks.
• Responsible for GSD health check implementation on all Servers
• Responsible for patches and service pack installations
• System Monitoring and Problem Escalation, Solving Remedy tickets
• Troubleshooting and Managing the scheduled backups on all servers using
Veritas Netbackup & Backup Exec,
Systems Operations Senior Specialist, IBM India Pvt Ltd., Bangalore,
April'2005 to July’2006.
Responsibilities:
• Providing 3rd Level Remote Server support of 1200 plus servers located in
United Kingdom and Europe.
• Responsible for System administration for Windows NT, 2000, 2003 servers
• Responsible for Problem, Change Management, determining critical Risks in
on Servers, Documenting the Risks and taking necessary actions to rectify
the same.
• Maintaining Citrix Servers and the Terminal servers & clients.
• Maintaining high level security for the Servers.
• Installing, Managing and rebuilding RAID – 5, 1 and disk management of the
Production servers.
• Schedule and Running scripts to automate various system administration
tasks.
• Got trained in Security complaints, Change, Problem and Process
management.
• Responsible for GSD health check implementation on all NT&2K machines
• Responsible for patches and service pack installations
• System Monitoring and Problem Escalation, Solving Remedy tickets.
• Responding to critical alerts generated by SNMP agents on servers, assisting
new project kick offs, focal point for deploying TLM agents on all servers,
Monitoring and configuring backup jobs on all servers.
• Managing the scheduled backups on all servers using Veritas Netbackup &
Backup Exec,
• Responsible for interacting with third party vendors, site engineers to make
sure all the incidents are resolved in the agreed SLA.

5. System Administrator, Fusionkorp Technologies (P) Ltd., Bangalore,
November'2000 to April’2005
Responsibilities:
• Duties include Administration & Maintenance of Windows NT 4.0,
Windows2000 Servers and Active Directory, Internet Information Server,
DHCP Server, DNS, SQL Server, Exchange Server, MDeamon POP3 Mail
Server.
• Maintaining Citrix Servers and the Terminal servers & clients.
• Responsible for Installing, Configuring & Maintaining the Network (Windows
2000 & Windows XP, WinNT 4.0, Win 98).
• Backup through Veritas Backup Exec 8.0, RAID, Management of user account
and Installation.
• Setup and maintain Microsoft Windows servers as well as desktop & laptop
systems (Windows 2000 and Windows XP) and respond to system failures,
Configure Remote Access server and dial ups.
• Configuring, Administration, Maintenance, Troubleshooting of a LAN
Network, Dial-up setup, Modem, Hubs, Switch, Web and Internet
administration.
• Monthly updates of Norton Antivirus & Routine backup of all the servers and
Administration, Maintenance of LaserJet, Inkjet and Dot matrix Printers.
• Through Fusionkorp Technologies worked in Singapore for 4 months as
Network Administrator, The purpose of the visit is to Install and Configure
more than 150 computers on Windows 2000, XP platforms and Network
2k/NT Platform and Web and Internet service.
Network Engineer, Mahiti InfoTech, Bangalore.
June'1999 to October ‘2000.
Responsibilities:
• Responsible for installing, configuring & Maintaining the Network of WinNT
4.0 Servers Data Backup, Management of user account & Looking after a
POP3 Mail Server and Web Server on IIS.
• LAN setup and troubleshooting Web and Internet Administration, dial-up
Setup and Troubleshooting configuration of Modem, Hubs.
• Installation of Windows NT Systems including servers and Client Systems
(Notebooks and Desktops).
• Maintenance of more than 40 clients of the Sub branch’s of Mahiti in
Bangalore, Raichur, Koppal, Deodurga and Jhalahalli Providing Hardware,
Network Maintenance,
• Monthly Backups, Internet Support and Fault diagnosis and troubleshooting.
Educational Qualification:
ITI: Diploma in Mechanical, Industrial Training Institute, Bangalore
Passed Year: 1996 – 1998

6. Certifications:
Microsoft Certified System Engineer -
MCSE - Windows 2000 Certified Year – 2000/2001
Cisco Certified Network Associate
CCNA Certified year - 2004

7. Certifications:
Microsoft Certified System Engineer -
MCSE - Windows 2000 Certified Year – 2000/2001
Cisco Certified Network Associate
CCNA Certified year - 2004